[Resolved]  Kenstar Food Processor — parts missing yet Kenstar is not catering to it

Kenstar Food Processor — Poor Customer Service and non-responsiveness

I bought a Kenstar Food Processor from Vijay Sales on Baner Road Pune. The date of purchase is 20/10/2009 and the product still lies in the warranty period. A couple of weeks ago, when I was processing Wheat Atta in the processor, lot of smoke started coming from the processor. I immediately made a complaint to Vijay Sales call center and a Kenstar Technician named “Ajay’ was sent to my place. He checked the motor and confirmed that the motor windings are burnt to some extent. Further, I was surprised when he said that you can continue using it for few days, though it may overload and heat up the motor. I believe such suggestions should not be give by a technician. Also he said that motor is not available immediately and he would come and replace the motor in next three days. Two weeks have gone by and the technician has not turned up. I re-lodged a complaint with Vijay Sales and today I got a call from another technician named ‘Ashish’, asking if your Water Cooler is faulty. This is the height of communication gap. When I told him about earlier technician Ajay, his reply was Ajay is not in today and we will replace the motor within a month.

Not having a motor in stock is not justifiable as this is a core component of your product.

Thanks,
Vikas

Kenstar — poor customer service

I recently brought Kenstar food processor (which i feel was a wrong decision) thinking it was good to have a product of a MNC company. It was working properly for first two months. Then it started showing it's true colors. It's not working properly. Though we brought it as an appliance which takes care of all the needs in kitchen, it was not performing all the functions it was intended to do properly.

It seems this MNC company doesn't have a customer service of its own and maybe it has outsoruced to some other agencies. If you dial the number gave in the manual, you would be the luckies person of the day if you get the response. Even if you get a response all you get is a false assurances that somebody would turn up and repair it.

It's almost three months now that I registered the complaint and somebody is yet to turn up at my home to have a look at it. I sincerely advice everyone not to buy any products of this company as it seems the customer service is very bad with not only the product i am mentioning and it is the same case with other consumer durables like washing machine, refrigerator etc. (you could read hundreds of such compliants on web).

I hope company realises and provide the better service in future. Please take the necessary action.

Sushma Awasthi

ahemdabad


[protected]

Cooler is dead

Fan motor is not worked.

Dear Skd26231,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team