Kenstar — Fraud and Misconduct by selling faulty product of KENSTAR COOLER and taking it back without REFUND.

Address:

Thane, Maharashtra

Dear Whomsoever it may concern,

This is a complaint regarding the trouble, Theft and misbehaviour caused by a very rude shopkeeper.
- I bought Cooler of brand KENSTAR AIR COOLER 9924 with Model Code: COOLER9924 worth 5,500 Rs./- on 03/June/ 2012, From KOHINOOR ELECTRONICS, Maitri- Ramakeshav CO-OP Housing Soceity, Subhash Road, Vishnu Nagar, Dombivali (West), Tel:[protected], Fax[protected], Mobile - [protected]. Before buying the Salesman : Abhijeet Mahadik said that the cooler is not having water in it so cooling effect we will not realise. So by taking this words of his we proceeded to our New house where delivery was expected on same day.
My delivery address was - Ganesh Bagul, B/404, Surya Complex, Subhash Road, Kubharkhan pada, Dombivali (West), 421202.
The product reached our house on same day at 15:00hrs thought of testing it on same day but it was not giving cool air at all. But still to check same I added Chilled Water with crushed ice/snow in the cooler's water feeding area. But inspite of adding such a cool water the cooler was giving normal room temperature air blow.
I was shocked and felt that I might have been cheated, fooled by the shopkeeper by selling faulty piece of COOLER to me.I called the shop wherein they said that they will send someone to check the cooler at my place.Since I was travelling out of the town for a week, I requested them to come on 09th June 2012 and check the cooler.
On 09th June 2012 I spoke Mr. Manav/ Maruti (Specs guy handling counter) and requested him to send someone to check the issue of cooler not cooling. But inspite of request from morning nobody came. Then i shouted at the shopkeeper by saying that i have spent my whole sunday in a unfurnished house alone waiting for your technician to come. Over this they sent 2 guys to check the issue of Cooler. They came and also accepted that cooler was not working appropriately. I spoke to Mr. Manav (Shopkeeper guy)on phone and requested him to take the Cooler back and refund me the complete money. He refused to refund the money but agreed to check the issue personally by taking the cooler from home back to the shop. The awaiting 2 technicains took the cooler back to shop for further check up of Cooler issue. But before they carry the cooler back I took signature of the boy/technician (Identity- Has curly hair) on the Invoice what i had/have of the cooler.I went personally to shop and asked Mr. Manav to refund the money but he rejected to do so. Instead he said Cooler is working fine and is giving extremly cool air. After me personally checking it, without any surprize the cooler was still with the same efficacy of not cooling.Most insulting and irritating part was whole staff was saying its cooling really well, Whereas my wife and me were surprized with teh staff's attitude. The technicians who came to check the cooler were missing from the shop at that time. Mr. Manav also commented to me that "Sir, Yeh Cooler hai AC nahi ".

Now, when I am asking them not to fool me anymore and sell unusable product to me. They are still saying the cooler is working fine and giving extremely cool air, It is as if whole staff is pulling my leg or bulling me.
The worst part of all this was when i visited the shop on 23rd June 2012, The shopkeeper said that we don't have any cooler of yours with us. Myself and my wife were standing there with another unexpected shock of life.We had big quarrel with the shop guy that he can't cheat on such a big scale, we may go to police for justice, in-turn he said fine you can go to police as he has good contacts in there.

There was only 1 option after all this dacoit shopkeeper incidence. That since I have the proof of buying the Cooler from them and also have the proof of they (shop ppl) taking back the cooler with them as a Signed and dated copy of the staff.so Instead of quarrelling them and going to police or making them aware of what i have as a proof. I thought of approaching you "The Consumer Court" without making the shopkeeper aware of it.
I am also sure that if they lie court that they have given us the cooler back, Then they don't have any proof to prove their own words.

This is a preety simple, logical and one sided case, wherein there are 100% chances of me getting Justice as I have proofs but they dont have.

Eagerly waiting for your response/action.

My contact - [protected]/ [protected](wife)