Kenstar / Microwave Oven — non replacement of damaged goods | |||
I hd purtchased a microwave(challan number-BB/CM/04380/10-11) from Great Eastern (branch ofc-66 amir ali avenue).......AS ON 8/3/2011....it's a matter of concern that my commodity ,which i received on 10/03/11.......was found to be defective ,while giving a demo by the the person concerned of the following company....................folling the the defect ..........the company gave a disclaimer of change subject to koljkata jurisdiction...however the behaviour of 'great eastern company' came to me as a bolt from the blue...........they turned a deaf ear to my repeated requests....................It is high time thqat the enterprise must wake up from their dream or else I have to move to the Conssumer Court.An immediate action would be appriciated. Dr Biswajit Ghosh ([protected]@gmail.com) [protected] Ballygunge,kasba old police station. Was this information helpful? | |||
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Kenstat/Microwave oven — Awful service
I live in Pune.The Kenstar oven I had purchased was not working.I gave a complaint at their toll free number and it was registered on 12.3.2009.The authorised service agent contacted us on 16th March and then came to inspect the unit on 23rd March.My complaint no. is [protected].The service engineer told me that the PCB is faulty and that he would get me a replacement within 2 days. Till date I have not got any replacement nor my faulty one back.I must have called the service centre atleast 15 times in this one month period and every time they came with a different reply.Initially they told me that the person who collected the unit from my residence has left the organisation and they were not able to trace the unit.subsequently they told me that the spares are not available in Pune and they have to send a person to their factory at Aurangabad to collect the spares. When that didnot materialiseand I kept calling to know the ststus, on Mr. Pankaj told me that they had recd the unit in Pune, but will take time to bring it over because they had to complete formalities of stocks received and the stores will release it only after accounting for it.Then when I did not get the Pcb for more than a week after this narration, when I called them up, they told me that my PCB cannot be repaired and they will return my old one.When I asked Mr. Pankaj, their service personnel, why he had promised to fit it a week earlier when now he says it cannot be repaired, he refused to acknowledge he had ever spoken to me.I dont know the fate of the PCB which was taken from my Microwave oven, though it is almost a month it was taken away.Secondly, it was supposed to be replaced with a new unit, so i am unable to understand the technician's statement that it cannot be repaired.Can anyone help???My contact no. o[protected]. Ashok kumar.KENSTAR -MICRO WAVE OVEN — DAMAGE
SIR MY KENSTRAR MICROWAVE OVEN IS NOT WORKING SINCE SOME DAYS.PLEASE ATTENED THE COMPLAINTS AND DO THE NEEDFUL.
DR.DINESH.K.S
[protected]
[protected]
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Complaints
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363
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Kenstar / Microwave Oven — POOR AFTER SALES SERVICE
I PURCHASED KENSTAR MICROWAVE OVEN FROM `NEXT' STORE, SANGLI ON 07-05-08.HEATING PROCESS OF IT STOPPED AND I LODGED COMPLAINT WITH `NEXT' ON 11.03.2009.
TECHNICIAN VISITED AFTER 6 DAYS. HE EXMINED AND SUGGESTED REPLACEMENT OF A PART.
NEW PART ARRIVED AFTER 10 DAYS WHICH WAS NOT SUITABLE FOR THIS MODEL. TECHNICIAN TOOK OLD AND NEW PARTS WITH HIM. THEN TILL TODAY[protected] THERE IS NO RESPONSE FROM COMPANY. I WROTE TO COMPANY ON[protected]. STILL NO REPLY.
THEIR PHONE NO. IS- [protected]. COMPLAINT NUMBERS ARE-PUN[protected] & [protected]
PLEASE HELP