[Resolved] Kenstar — poor services | |||
Dear Sir/Madam, I have kenstar product (air cooler) in my home & i didnt know that kenstar donot provide after sales service in india. I have right kenstar regarding the giving problems but have not received any response. Problem faced is water leakage and Elbow socket replacement is required & i have registered so many complaints since last 4 days. Nobody has turned up nor any call received from their side.I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem. I have committed sin by purchasing kenstar products & for forgiveness, i kindly request to look after this matter on urgent basis as you know the status of Delhi weather now a days its too hot and our 2 month child is also suffering from same. Gurdev Singh [protected] 2301, Main Market, Opp. Canara Bank, Tri Nagar, Delhi-110035 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Why after sales service is so pathetic about leading companies?Kenstar is no exception.Having bought the airconditioner -initially I had no problems as it was used sparingly.I am in habit of keeping all my machinery in top order hence I prefer timely service of my car, scooter, fridge and air conditioner.Despite loud claims the Kenstar has disappointed me as they have not paid any attention to my complaint against their regional service station.I wish the consumer forum takes serious note of consumers complaints.
Reply
The after sales service of kenstar has been extremely poor. we have registered complaint twice along with multiple follows up with Rajkumar (cell number [protected] - complain#THA[protected]) but we didnt get a response. The above mentioned person once mentioned he had brought the spare parts but gave it to another customer. So he would com tomorrow and for about 10 days daily i called and he said he would come the other day but hasnt. The second complaint registered (this time both of our waterboiler were not working) again routed the complaint to the same person rajkumar. He neither called nor picked up the call.
I wonder why a big brand Videocon hires such unprofessional people to do service. It cuts a very poor image of the organization. Its the peak of winter in mumbai and we find both o[censored]r water heaters have deserted us. Our calls are getting closed without anyone attending. We need your service - ASAP.
I wonder why a big brand Videocon hires such unprofessional people to do service. It cuts a very poor image of the organization. Its the peak of winter in mumbai and we find both o[censored]r water heaters have deserted us. Our calls are getting closed without anyone attending. We need your service - ASAP.
The water heater is not working for last 20 days
My water heater is not working and get repaired 15 times in one year.The water heater is still not working for last 20 days.No one responding to my grievances. Dear aneesur,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Online Team
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