[Resolved]  Kenstar Water Purifier — INSTALLATION NOT DONE

Kenstar Water Purifier — Hopeless after sales-service

I registered in Kenstar toll free number. This machine is lying without use from last 4 months. One of service guy came and found the leakage problem and promised to replace the part in 15-20 days.

Many times we did call to service center. There is one person Mr.Jha who abused and said not to call again and again, even asked to through out the machine.

I tried my best to resolve the issue amicably, if your company is not able to supply components within a week time than I will lodge complain in Consumer court.

Unfortunately the complaint I registered in Call center for Kenstar but I never received any call from your side but received call from Videocon which quite ridiculous.

I hope someone will look into the matter promptly and acknowledge me of this mail with some solution.

kenstar - water purifier — no after sale service

I bought a Kenstar water purifier in Bhopal. After two months it started leaking. I have complained and the service man came after waiting for two weeks and many reminders. The original parts were not avaiable with him and he made some kind of jugad and it worked for three months more. After five months it started leaking again. I have complained to the shop, service center and later to company head office. I have even recieved a complaint number on 3 Nov 2008. It took almost three months to get the complaint registered. the complaint number is 7Y[protected]. I have written to the head office. Again sent a reminder to no effect. I have no idea what further I can do. I have approched the consumer forum. They are also moving so slow, one is not sure what is happening to the complaint. If you can suggest what more can be done please advice me.

Kenstar Water Purifier — No response even 10 days after complaint

I have lodged a request for re-installation of my Kenstar Water Purifier on[protected]. Today is[protected]. No response from the company. I would have made atleast 50 calls to call centre.

Very bad service of Kenstar. No body is responding very bad.

Kenstar water purifiers — servicing not done

Dear sir,

I am calling your customer care no. 39404040 from past three days, every time i call up they just ask me to wait and when i requested them to connect me to the senior executive they hangd up my phone thrice.
I once again request u to help me out. i hope u wont force me to knock the doors of consumer court for this.

Himanshu Khurana
[protected]@gmail.com

Kenstar Water Purifier — INSTALLATION

POOR SERVICE :—–I have purchase a water purifier 15 days ago & register complain for installation & demo.
After two reminders i have not get any response.
Service is very very poor…………………………………………..

SAPAN
[protected]
413 A ADARSH NAGAR JAIPUR

Kenstar Water Purifier — need change filter and assembly unit of filter

we have two units , both needs servicing and filter change , in one of them needs to change filter assembly completely because we have given to jojo electronics for repair ,they refuse to repair after several days.

please take your action at the earliest convenience

Shibu- [protected]