[Resolved]  Lenskart.com — Request for Refund / Right Product

Hi,

I ordered a product on feb 2012 and they delivered the wrong product and hence i requested right product and they failed to do and they said will refund for the same.

Still am waiting for the refund. I don't know what kind of steps are doing by them.. Only system reply am getting once 2 days...

Note : They said they sent the cheque.. But i haven't received. For cheque now 3 months validity.. Even if they sent the particular cheque will not be valid now.. Since more than 3 months happened.!!

Finally I think Not only lost the money, hope, mentally affected ... not able to use the product at the right time for my defective one.!!... Since i need to use specs regularly for my clear vision.. I don't have the product at the right time when my old specs got broken.!!

Just tell me any one for this case still how many days can i wait.. Almost more than 6months am struggling for this.!!!

I also asked them the alternate product Tag Style LK 621 Red C2-16 Eyeglasses
http://www.lenskart.com/eyeglasses/frame-style/rimless/lenskart-tag-lk621-red-c2-16-eyeglasses.html
which I like very much...!! But they haven't made a single call still.!!!

Very Bad and Worst kind of experience.!!!

Lenskart Customer Support Agent, Sep 29 11:13 (YEKT):

Dear Sir,

Greetings of the day!!

We wish to assure you that we are taking all the necessary steps to make sure that this type of problem does not happen again.

Reviewing your request thoroughly, we owe you our deepest apology for the inconvenience caused.We wish to inform that we are still investigating your issue and we will get back to you once we get proper resolution from the concerned department.

No doubt you are an esteemed customer for us and we are taking care of your order at highest priority and will surely keep you in loop for all further development.

Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 26 12:53 (YEKT):

Dear Sir,

Greetings of the day!!

First and foremost we sincerely regret the inconvenience caused to you against the order#[protected] and we apologize for this isolated event failed to meet your level of satisfaction which you expect from us.

In continuation with all the correspondence we would like to request you kindly allow us some time to fix the issue with proper resolution, as our concerned teams are rigorously following up with the courier company to arrange the POD with immediate effect.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 22 12:34 (YEKT):

Dear Sir,

Greetings of the Day!

We regret the delay caused in resolving this issue. We reassure you that the matter is still under investigation and under constant follow up. You shall hear from us shortly with an amicable resolution.

We appreciate your patience and understanding.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 18 10:52 (YEKT):

Dear Sir,

Greetings of the Day!

We understand apologies wont help here as you’ve been so patient with us till date. However we definitely wish to confirm again that the said matter is still in our follow up and we shall not close the matter till the time we get a confirmation about your satisfaction.

Further, we have forwarded your request to our concerned team and can assure you that you will receive a call from our side within 24 business hrs to address your concern.

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 17 22:22 (YEKT):

there is no apologize.... you are not answering me, just explaining your
problem. its yours not mine, you are not solving my problem.

i asked about my demand, first answer to my question. i know that you could
not able to make it on right time and till.. after giving plenty of time,
am asking you the offer but in any of the time your response is not good!!

you are making the customer trouble and more trouble and height of the
trouble!!!.

each and every time when i write mail my heart and mind not allowing me to
reply( height of the frustration).

bye

Lenskart Customer Support Agent, Sep 17 11:00 (YEKT):

Dear Sir,

Greetings of the day!!

We apologize for this and the inconvenience it has caused. We agree that on this occasion our service has not been to the high standards we aim to achieve. However we reassure you that this is a strong feedback for us and the same has been taken very well to ensure in future this is not repeated.

No doubt you are an esteemed customer for us and we are taking care of your order at highest priority and will surely keep you in loop for all further development.

Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 14 15:04 (YEKT):

Dear Balaji,

Greetings of the day!

We sincerely understand your concern regarding the order #[protected] and we regret the inconvenience caused to you.

As per your email we would like to inform you that we have forwarded your request to our concerned team and can assure you that you will receive a call from our side within 24 business hrs to address your concern.

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 13 22:38 (YEKT):

its enough..
please arrange to talk with your higher official.
i could not wait anymore. or else...

Lenskart Customer Support Agent, Sep 12 14:46 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

Always looking forward to serve you better.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 09 11:16 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

At first we are really sorry for the inconvenience caused. We certainly understand your frustration and we are also trying our best to resolve the matter at the earliest. Your issue has been forwarded to the higher authority on priority basis and please be assured we will definitely do the needful. We deeply apologize for the delay.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 08 14:35 (YEKT):

Hi,

The only kind of response which I have received from you and the same
kind of reaction which I gave for the past 5 months for a Single Product.

Just think of yourself as You have purchased and suffer from this kind of
issue!!?? Now am really in need of Product to wear as my old models get
damaged and now I don't want the Money back, instead of that Please offer
the following model which I am really very very much impressed and looking
forward to wear
Tag Style LK 621 Red C2-16 Eyeglasses
http://www.lenskart.com/eyeglasses/frame-style/rimless/lenskart-tag-lk621-red-c2-16-eyeglasses.html

If you think as I would like to be the return customer, Please do it. I
found some similar sites which offer more than your site offers now a days.
And I hope you value the customer and do it.


With Regards,
Navaneetha Krishnan P.REmail:[protected]@gmail.com,[protected]@hotmail.com
http://about.me/prnkrish

> .

Lenskart Customer Support Agent, Sep 07 15:25 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

First and foremost we sincerely regret the inconvenience caused to you against the order #[protected] and we apologize for this isolated event failed to meet your level of satisfaction which you expect from us.

In continuation with all the correspondence we would like to request you kindly allow us some time to fix the issue with proper resolution, as our concerned teams are rigorously following up with the courier company to arrange the POD with immediate effect.

However, as per the previous email we have already highlighted this issue to our operations & logistics team and advised them to initiate all necessary arrangements to address your concern on priority basis.

We value you as our esteemed customer and solicit your kind understanding on the subject.

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 03 13:43 (YEKT):

Dear Balaji,

Greetings of the Day!

This has reference to our last email dated 31st August. This email is a further confirmation that we are rigorously following up on your order and are awaiting final details from the respective team. We apologize for the delay and the inconvenience caused to you and assure you speedy action.

Always looking forward to serve you better.


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 31 12:23 (YEKT):

Dear Sir,

Greetings of the day!!

We are writing this email in response to your complaint regarding your cheque. Reviewing your request thoroughly, we owe you our deepest apology for the inconvenience caused.We wish to inform that we are still investigating your issue and we will get back to you once we get proper resolution from the concerned department.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 28 18:32 (YEKT):

Dear Balaji,

Greetings of the Day!

We understand apologies wont help here as you’ve been so patient with us till date. However we definitely wish to confirm again that the said matter is still in our follow up and we shall not close the matter till the time we get a confirmation about your satisfaction. It’s a humble request to kindly bear with us for some more time and we shall surely get back to you.

We truly appreciate your cooperation and support shown towards the matter.


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 25 18:28 (YEKT):

Dear Balaji,

Greetings of the Day!

Further to our previous emails , we reassure you that the said concern has been escalated to the higher authorities as we understand there has been an unusual delay from our end in resolving matters for you. We shall certainly update you with concrete details upon revert. You should hear from us within 24-48 working hours with the updated status.

We truly appreciate all your patience and understanding with us.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 22 16:52 (YEKT):

Dear Sir,

Greetings of the day!!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 17 12:17 (YEKT):

Dear Balaji,

Greetings of the Day!

We request you to please ignore the previous mail and we sincerely apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that the cheque was processed to your updated address which is mentioned below and as per the tracking details it has been delivered however, we its already been forwarded to our logistic department and they are coordinating with courier team. Once we would receive any updates we will inform you on priority basis. We request you kindly bear with us for some time it will be done at the earliest.

navaneethakrishnam...
706,city union bank,second floor,computer system department,
near 1000lights,chennai,600006.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard
Razi- Customer Support Team


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 16 16:50 (YEKT):

see i clearly mentioned that the address was changed and asked you to send
to office address. from ur side two lady called and updated the office
address twice and also mentioned in earlier mail and also.clearly said on
the phone call that pls issue the cheque to the name
P.R.NavaneethaKrishnan.
but i dont understand that why i spend a time on call and asked me
details??? for more than 15mins i updated and spelled the ne and address
but you now did the mistake again.

i need to talk with your higher official regarding this.

Lenskart Customer Support Agent, Aug 16 11:01 (YEKT):

Dear Balaji,

Greetings of the Day!

We sincerely understand your concern regarding the order no.[protected].

With the reference to your email we have checked and found that the cheque has been delivered to you on the shipping address: Door No 3 Ashtalakshmi Apts 35 Sarangapani Chennai Tamil Nadu,600017. However, as you claimed that cheque has not yet been delivered to you so we have arranged a proof of delivery from the DTDC couriers for the same.

Further, we wish to inform you that we are rigorously following up on your order and are awaiting final details from the respective team. We apologize for the delay and the inconvenience caused to you and assure you speedy action.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 15 18:45 (YEKT):

dear lenskart
sorry and very sad to.hear this from you that the cheque has been
delivered. but i havent received tto which addres and to whom you have
sent???

Lenskart Customer Support Agent, Aug 15 12:31 (YEKT):

Dear Balaji,

Greetings from Lenskart.com!

We sincerely understand your concern regarding the order #[protected] and we regret the inconvenience caused to you.

As per your email we would like to inform you that your refund cheque against the Order #[protected] has been delivered through DTDC via AWB #z69752548 on Tue, Jul 31, 2012 4:10 PM. You can check the status of the same, real time with the provided AWB number on the website for the mentioned courier company on the below mentioned link:

http://new.dtdc.co.in/web/dtdc-corp/trackingresult

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 14 15:16 (YEKT):

Dear Balaji,

Greetings from Lenskart.com!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

We value you as our esteemed customer and solicit your kind understanding on the subject.

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 12 20:31 (YEKT):

This is a follow-up to your previous request #27002 "Re: [Customer Support - Hap..."

hi

i havent received cheque yet...

On Monday, 30 July 2012, Lenskart Customer Support Agent <
[protected]@lenskart.zendesk.com> wrote: