[Resolved]  LG 310 Ltr Refrigerator / Vijay Sales — Faulty/ Used Products being sold to Customer

Address:

Maharashtra

I purchased LG Refrigerator from Vijay sales in 2009 which has removable gasket. The Refrigarator was delivered to me. The next day LG Technician came for demo (Ghtakopar Service Centre). His style of giving demo was as if he was doing a big favour on me and showed no interest in explaining the product usage.

After 2 days I found that the gasket of the lower door was loosened and the door could not be shut properly. We had to fix the gasket every time it used to come out. We informed Vijay Sales about the problem and they logged a complaint with LG on my behalf. The same technician came and refused to admit that there was a problem. After we insisted he started screaming on us and told us to call up Vijay sales and ask them to replace the product. We again contacted Vijay sales. After repeated follow ups we were told that the door would be relplaced. Nothing happened for a week and the response we got was the part was not available. We went to Vijay Sales personally. After a weeks time the delivery boy from Vijay sales came with the Door which had black stains and dust all over it. When probed him about it we were told that since it was lying in the godown it is in this condition.Cleaned it in front o[censored]s and fixed it. I am not sure from where did the person got the door when it was not available with LG? It worked fine for six months. After that it again started giving the same problem this time from the corners. We were left with no choice other than repenting on our decision for buying an LG product and that too from Vijay Sales.

I had purchaes NOKIA cell phone from Bjay Sales Checmbur branch. After I came home I found that the phone had a picture of Saibaba in Images Folder and was surprised as from where did it came as a fresh piece was delivered to me. Also the earphones alongwith the phone were not working at all. I went to the shop. They simply opened another box in front of me and handed me the pair inside it.

Vijay Sales delivers used products/ demo products and not the fresh ones. I urge to the viewers of this post to STAY AWAY FROM VIJAY SALES. They are simply cheating the customers.............