[Resolved] LG Electronics — Defective Microwave Oven

[Resolved] LG Electronics — Defective Microwave Oven

G Ganapati Pandit from Bengaluru, Karnataka

Hi, I purchased a microwave oven Convection model MC 7688DP on 24-Oct-2008. The demo person was supposed to turn up with in 24 hrs, he turned up on 27th. He opened the pack and placed the Microwave oven, started his demo. The timer knob is not working, it is just rotating. He told us this has happened during the transportation, and he would get this replaced. He called the service person and complained. The service person comes on 29th, he soldered the chip board as it was broken. After that it was functioning quite well. Suddenly on Nov 22, when we were preparing the Pizza, suddenly I saw the spark inside. Since then the time knob is not working. I gave them the complaint, on 26th (I was pre-occupied) complaint Id S8CB2604648. After a lot of followup the so called technician turned up today (28th), initially he listened to me, and told me that he will get the parts. When he had come down after another followup, he had not brought the parts. He opened, & saw the chip board. Informed us he will get the part and get back tomorrow. When I asked him to replace the unit, LG is saying they would do if it is inside one month. I had also asked them to replace the unit when it had happened first time (that was just after 4 days, and the packing was also not opened). LG products are of very poor quality. Looks like they are not bothered about their customers. Will LG get this repaired? I don't have any confidence that even after the repair the oven will function for a long time. Again I might have to chase them for another repair. Can they replace the unit? Even there is no guarantee that the new unit will work properly. After all it LG. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Complainant9217210

from Mumbai, Maharashtra

Dear Sir/Madam,

I (Sailesh Falor, [protected]/[protected]) bought an LG Microwave Oven from Big Bazaar (CHINCHWAD, PUNE – 411019) on 15-AUG-2008. Please find the product details below:

Product: LG MICROWAVE OVEN
Distinguishing Feature: CONVECTION
S. No. 803DXUN004630
Model: MC – 767W
Suffix: BDXQEIL
Date of Mfg: 28-MAR-2008

BIG BAZAAR cash memo details:

Code: LP[protected]W-
[protected]
LG 767 MWO
Cash Memo # T38/237
Date: 15-AUG-2008
Csh: PAVANJ
Time: 13:50:44
BIG BAZAAR (PANTALOON RETAIL (I) LTD.)
PLOT NO.CTS 4510/13, OPP SURYAKIRAN HOTEL
MUMBAI PUNE ROAD,
CHINCHWAD
PUNE – 411019

This was a defective set as it started showing defects within a month of its use. I registered a complaint with LG Service Center on 23-Sep-2008 (Complaint No.: W8C[protected].

An LG engineer ([protected]@[protected]) came to my residence (L-28, Dwarkadheesh Residency, Pimple Saudagar, Pune - 411027) and checked the LG defect. He requested us to get it replaced from Big Bazaar.

Big Bazaar manager ([protected]@[protected], [protected]@[protected]) informed that replacement of defective set is LG’s responsibility. Big Bazaar representative even told that they currently do not have this particular LG microwave model in stock (or else they would have replaced it!).

LG, Pune managers ([protected]@[protected]) are not interested in replacing the set. LG representative (Prashant’s manager) wants to repair the defect but is not ready to replace it.

Please note that this LG Microwave set was used very rarely from the time it was bought. Since the defect was not caused by any manual use of it, I would like to request to replace my set with a new set rather than repairing the defect.

Regards,
Sailesh Falor
Infosys Technologies Ltd, Pune
Cell: [protected]/[protected]