[Resolved]  Make My Hobby — I did not received the item i ordered

I did not receive the item i had ordered and although the money was transfrred via paypal details below i did not receive any order no or invoice no or even a confirmation mail from the seller that they have received the payment although the money has been transferred and shows up in the credit card statement. They are not willing to help or assist in any way and are only asking for order no which was not sent in the first place when i placed this order. I think this is their modus operandi that they con innocent consumers on internet and take money. Looks like this is a fraud company and you need to look into this.

Transaction Details


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Web Accept Payment Sent (Unique Transaction ID #5AS782358N8960644)


Original Transaction
Date Type Status Details Amount
14-Oct-2009 Payment To Make My Hobby Completed ... -€3.97 EUR


Related Transactions
Date Type Status Details Amount
14-Oct-2009 Charge From Credit Card Completed Details Rs.279.69 INR
14-Oct-2009 Currency Conversion Completed Details -Rs.279.69 INR
14-Oct-2009 Currency Conversion Completed Details €3.97 EUR
Total: -€0.48 EUR


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Business Name:
Make My Hobby (The recipient of this payment is Non-U.S. - Verified)
Email:
[protected]@makemyhobby.com
Payment Sent to:

[protected]@gmail.com

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Total Amount:
-€3.97 EUR
Fee amount:
€0.00 EUR
Net amount:
-€3.97 EUR (equals -Rs.279.69 INR)


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Conversion from:
-Rs.279.69 INR
Conversion to:
€3.97 EUR
Exchange rate:
1 Indian Rupee = 0.0141942 Euros

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Item Amount:
€3.97 EUR
Shipping:
€0.00 EUR
Handling:
€0.00 EUR
Quantity:
1
Item Title:
Make My Hobby Purchase
Item Number:
Store Receipt
Date:
14-Oct-2009
Time:
18:31:18 GMT+05:30
Status:
Completed
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

We issued Refund as soon as we got to know the technical error within weeks.

When you have not received any confirmation email nor invoice number, it is evident that due to technical error the order in first place never raised on the website that is why its not visible in your account in first place so as we also did not have any info on it.

But you never informed us that you didn't got order confirmation email which you should have. And you should be aware that, it’s an automated process, anybody can try with a test account, and don't go by paypal, just use Bank Draft or Net Banking where you do not have to pay then and there, as soon as you Checkout, the order confirmation automated email will get to your inbox almost immediately if you give correct email.

The error on your part occurred due to you took too much time on Paypal website before checking-out on Paypal website due to that by the time Paypal issued "Payment Data Transfer" command to make my hobby site the order session of make my hobby site was already expired. So there is no possibility it can generate invoice to us or you. It is purely a rare case that can happen to any ecommerce site.
I ORDERED LIVE FISHES FROM MAKE MY HOBBY. REACHED, EXCELLENT PACKING AND ALL ARE LIVE. I SAY THAT ITS THE BEST SITE.
ALL ABOVE COMPLAINTS ARE FAKE OR THEY MAY HAVE VIOLATED THE RULES. THE WEBSITE NEVER ENTERTAIN ABUSIVE LANGUAGE. 2 - 4 WEEKS FOR LIVE FISH AND 3 - 6 WEEKS FOR LIVE PLANTS ARE COMMON.
BEFORE TAKING ANY DECISION PLEASE TALK TO LIVE SUPPORT
I HAVE SOME PROOFS THAT ITS THE TRUE WEBSITE. IF YOU WANT THOSE MAIL ME UR ID I WILL MAIL YOU BACK WITH PROOFS.. My ID is...
azhar.[protected]@rediffmail.com
same case happen with me order no #10288 order date 20- April -2011 payment done through pay pal .till i am not received plant which i ordered. its compliantly fake web site

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