[Resolved] MakeMyTrip — refund
This is the mail I received from Make my trip. After tow months and after repated complaints they have send me mesage that I will receive amount of Rs. 1439/- towards cancellation. when they talk on phone they communicate that the amoutn of refudn will be Rs.2879 and they send me mesages and mails that the amoutn will be 1439. Why cancellation charges when it is their fault
Mr Abhay Yawalkar,
Your payment has been processed, however due to a technical error, the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight.
Your payment has been sent for refund processing and the same will be processed within the next 2 business days. We will send you a confirmation mailer once the refund is processed from our end.
We request you to make a fresh booking on a different flight. Please click here to look at all possible flight options for your selected travel date(s) and proceed with the booking.
Please refer to the FAQ section below on how to check the refund status of your transaction online.
We regret any inconvenience caused.
Total FareRs. 2,879
Total Amount Charged (rounded) Rs. 2,879
Payment recieved via card number XXXX XXXX XXXX 5615
Total Refund Amount Rs. 2,879
Note: Any discount or promotional offer, if availed, has been adjusted in the Total Amount Charged.
Frequently Asked Questions (FAQs)
A.How can I check the status of my refund?
We will process your refund in the next 2 business days and send you a refund confirmation mailer to the same email id. It may take up to 2 working days for the refund to reflect in your account after we have processed it at our end, depending on your bank's processing cycle.
You can check the refund status of your transaction by using the TripAssist feature on to the Customer Supportsection of our website. You can login using your MakeMyTrip Booking ID and the phone number that you gave at the time of the booking, or use your email address and password for login.
Complaint marked as Resolved May 10, 2017
Verified SupportMakeMyTrip India Customer Care's response, Jan 25, 2010
Dear Sajjad Husain,
As communicated to you by a MakeMyTrip representative, your refund has been processed and will take up to 5 business days to reflect in your account.
Verified SupportMakeMyTrip India Customer Care's response, Jan 26, 2010
With reference to your post above, kindly share the MakeMyTrip Booking ID for your reservation so we may retrieve the details of your booking history. You may email the same to [email protected]
MakeMyTrip Customer Care
Verified SupportMakeMyTrip India Customer Care's response, Jan 27, 2010
Dear Suman Kr Chand,
With reference to your post above and subsequent communication with a MakeMyTrip representative, the infant penalty has been reversed. You can expect the amount to reflect in your account within 7 business days.
We look forward to assisting you with your travel needs again.
MakeMyTrip Customer Care
Verified SupportMakeMyTrip India Customer Care's response, Feb 01, 2010
With reference to your post above and subsequent communication with MakeMyTrip, on January 31, 2010, we initiated a refund for the amount due to you.
We regret the inconvenience caused.
Verified SupportMakeMyTrip India Customer Care's response, Mar 22, 2010
Dear ARUN KUMAR TRIPATHI,
With reference to your post and retrieval of your booking history, please note that the amount of Rs. 2994.00 has not been debited from your account by MakeMyTrip.
Kindly note, the amount has been blocked by your bank and you will need to coordinate with them to resolve the matter. If there is a bank transaction or authority code that you can share with us, we can assist you further in following up with your bank.
For further assistance, you my write to us at [email protected]
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