[Resolved] MakeMyTrip — refund | |
This is the mail I received from Make my trip. After tow months and after repated complaints they have send me mesage that I will receive amount of Rs. 1439/- towards cancellation. when they talk on phone they communicate that the amoutn of refudn will be Rs.2879 and they send me mesages and mails that the amoutn will be 1439. Why cancellation charges when it is their fault Mr Abhay Yawalkar, Your payment has been processed, however due to a technical error, the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability on your chosen flight. Your payment has been sent for refund processing and the same will be processed within the next 2 business days. We will send you a confirmation mailer once the refund is processed from our end. We request you to make a fresh booking on a different flight. Please click here to look at all possible flight options for your selected travel date(s) and proceed with the booking. Please refer to the FAQ section below on how to check the refund status of your transaction online. We regret any inconvenience caused. Team MakeMyTrip.com Payment Details Total FareRs. 2,879 Total Amount Charged (rounded) Rs. 2,879 Payment recieved via card number XXXX XXXX XXXX 5615 Total Refund Amount Rs. 2,879 Note: Any discount or promotional offer, if availed, has been adjusted in the Total Amount Charged. Important Information Frequently Asked Questions (FAQs) A.How can I check the status of my refund? We will process your refund in the next 2 business days and send you a refund confirmation mailer to the same email id. It may take up to 2 working days for the refund to reflect in your account after we have processed it at our end, depending on your bank's processing cycle. You can check the refund status of your transaction by using the TripAssist feature on to the Customer Supportsection of our website. You can login using your MakeMyTrip Booking ID and the phone number that you gave at the time of the booking, or use your email address and password for login. Was this information helpful? | |
May 10, 2017 Complaint marked as Resolved Verified Support Jan 25, 2010 MakeMyTrip India Customer Care's response Dear Sajjad Husain, As communicated to you by a MakeMyTrip representative, your refund has been processed and will take up to 5 business days to reflect in your account. Regards, Devika Khosla MakeMyTrip Care Verified Support Jan 26, 2010 MakeMyTrip India Customer Care's response Dear Prashant, With reference to your post above, kindly share the MakeMyTrip Booking ID for your reservation so we may retrieve the details of your booking history. You may email the same to [protected]@makemytrip.com. Regards, Devika Khosla MakeMyTrip Customer Care Verified Support Jan 27, 2010 MakeMyTrip India Customer Care's response Dear Suman Kr Chand, With reference to your post above and subsequent communication with a MakeMyTrip representative, the infant penalty has been reversed. You can expect the amount to reflect in your account within 7 business days. We look forward to assisting you with your travel needs again. Regards, Devika Khosla MakeMyTrip Customer Care Verified Support Feb 01, 2010 MakeMyTrip India Customer Care's response Dear Customer, With reference to your post above and subsequent communication with MakeMyTrip, on January 31, 2010, we initiated a refund for the amount due to you. We regret the inconvenience caused. Regards, Devika Khosla MakeMyTrip Care Verified Support Mar 22, 2010 MakeMyTrip India Customer Care's response Dear ARUN KUMAR TRIPATHI, With reference to your post and retrieval of your booking history, please note that the amount of Rs. 2994.00 has not been debited from your account by MakeMyTrip. Kindly note, the amount has been blocked by your bank and you will need to coordinate with them to resolve the matter. If there is a bank transaction or authority code that you can share with us, we can assist you further in following up with your bank. For further assistance, you my write to us at [protected]@makemytrip.com. Regards, Devika Khosla MakeMyTrip Care | |
 38 Comments | |
Comments
Dear sir,
my flight missed on sunday 24 april 2011 is fom delhi to amhdabad (ID NF[protected] Please refund the
money
Thank you
my flight missed on sunday 24 april 2011 is fom delhi to amhdabad (ID NF[protected] Please refund the
money
Thank you
I am very frustrated . i had cancelled aticket on 16th july and till now no refund has been done to my account
my bookin id was NF[protected]
i have called, writte mails and evrytime a new date got fixed please somebody help me out of this issue...
I am kamal Kant Kaushik
my mail id is
kaushik.[protected]@gmail.com
my bookin id was NF[protected]
i have called, writte mails and evrytime a new date got fixed please somebody help me out of this issue...
I am kamal Kant Kaushik
my mail id is
kaushik.[protected]@gmail.com
Kindly look up to matter
Even after several calls and filling an online request I am not getting any response
I cancelled my booked railway tickets Booking ID(NR[protected], for which a refund of 3780 was due, but on 6th Oct I got a refund of only Rs.1890(which is exact half of the amount). I need to know the reason behind this and will appreciate if my remaining amount is refunded as soon as possible. I even contacted ICICI bank regarding this but they said fault is at yours side.
Kindly resolve
Regards
Gunjeet Singh Cheema
Even after several calls and filling an online request I am not getting any response
I cancelled my booked railway tickets Booking ID(NR[protected], for which a refund of 3780 was due, but on 6th Oct I got a refund of only Rs.1890(which is exact half of the amount). I need to know the reason behind this and will appreciate if my remaining amount is refunded as soon as possible. I even contacted ICICI bank regarding this but they said fault is at yours side.
Kindly resolve
Regards
Gunjeet Singh Cheema
I booked flight ticket from Banglore to Calcutta on Dec 17th fare is 7136. But amount is deducted twice. I given the complaint on same day i.e on Dec 17th. I make a call to makemytrip service desk more than 30 times sent mails more than 10 times, no proper response. Every time I am getting same response i.e the amount is refunded with in 72 hours. More than 20 days as of now, no refund..... Please contact me at [protected] or mail me kaza.[protected]@gmail.com
They requested bank statements, booking ID etc... I provided all the details
The below is the transaction ID i received from my bank
NF[protected]
They requested bank statements, booking ID etc... I provided all the details
The below is the transaction ID i received from my bank
NF[protected]
Dear Customer,
With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.
If you do not hear from us within that time, please write to us at [protected]@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.
Regards,
MakeMyTrip Care
With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.
If you do not hear from us within that time, please write to us at [protected]@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.
Regards,
MakeMyTrip Care
No one contacted me regarding this...
The below are the incident ID s I received from makemytrip
[protected]
[protected]
[protected]
[protected]
[protected]
My booking ID is NF[protected].
IN1112B17536 is the booking ID provided by yours customercare people.
The below are the incident ID s I received from makemytrip
[protected]
[protected]
[protected]
[protected]
[protected]
My booking ID is NF[protected].
IN1112B17536 is the booking ID provided by yours customercare people.
Dear Customer,
With reference to your post, kindly note that our representative is in touch with you and your issue will get resolved at the earliest.
Regards,
MakeMyTrip Care
With reference to your post, kindly note that our representative is in touch with you and your issue will get resolved at the earliest.
Regards,
MakeMyTrip Care
Its more than 23 days. concern raised multiple times. When I make a call to yours customercare people, they told me issue will be resolved by 9-Jan-2011. But no progress..
Hi,I had made a booking on 29th June 2012,The amount of Rs4447 was debited from my account,but i didnt get the ticket,I am following with them for a month now and still have not got anythin positive,other than buying time of 72 hrs every time when we call,I had spoken to multiple customer service agents,Attached is the email from them which I keep getting
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
We are continuing to work on your issue. If you have more information, update your question here:
Subject
Citibank Account Statements
Discussion Thread
Response Via Email (Sagar Purkait) 25/07/2012 12.26 PM
Dear Lakshmanan,
Greetings from MakeMyTrip!
We understand there has been much delay from our end in resolving your query, we apologise for the inconvenience caused to you regarding the refund issue and we take your feedback in a positive manner.
With reference to your mail regarding the refund o[censored]nconfirmed booking, we acknowledge the details provided by you. We would like to inform you that we have already forwarded your query to our accounts department with priority. We request you to provide us 72 working hours (from 24th July 2012) to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Sagar Purkait
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Customer By Email (Makemytrip Customer) 24/07/2012 10.57 PM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
Trace no Amount
[protected]
[protected]
[protected]
[protected]
Payment voucher no is common:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Customer By Email (Makemytrip Customer) 24/07/2012 11.28 AM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
Trace no Amount
[protected]
[protected]
[protected]
[protected]
Payment voucher no is common:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Customer By Email (Makemytrip Customer) 24/07/2012 09.57 AM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
trace no:[protected]
payment voucher no:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Customer By Email (Makemytrip Customer) 23/07/2012 09.58 PM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
trace no:[protected]
payment voucher no:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Response Via Email (Sagar Purkait) 23/07/2012 07.01 PM
Dear Lakshmanan,
Greetings from MakeMyTrip!
With reference to your mail regarding the refund o[censored]nconfirmed booking, as per the confirmation received from our finance department, the payment gateway (mediator between your bank and MakeMyTrip bank) requires the Six digit authentication code/ trace number to verify with your bank; hence we request you to share the above mentioned details at the earliest, so that we can assist you further and resolve the issue.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Sagar Purkait
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Response Via Email (Khushal Shah) 23/07/2012 10.51 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you due to delay in your refund from our side.
With reference to your email about the refund status for Booking ID IN1207B07554, we understand there has been a delay and we have forwarded your query to the concerned department. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course. we are waiting for revert from our finance team hence ; kindly provide 72 working hours to resole the same.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Customer By Web Form (Makemytrip Customer) 23/07/2012 10.21 AM
Hi,This has been close to a month now for the refund,I always keep getting a response that shud be resolved in another 72 hrs,Like wise lot of 72 hrs has passed by but still no refund has come,This wud be the last 72 hrs I am waiting I cannot wait more
Response Via Email (Khushal Shah) 23/07/2012 08.40 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you due to delay in your refund from our side.
With reference to your email about the refund status for Booking ID IN1207B07554, we understand there has been a delay and we have forwarded your query to the concerned department. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Response Via Email (Khushal Shah) 19/07/2012 09.36 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you.
With reference to your e-mail about the refund for Booking ID IN1207B07554, we are working on your query and escalated to our finance department on 18/07/2012. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course. For further information, please note that Saturday, Sunday, and public holiday is non-working day.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Question Reference #[protected]
Product Level 1: Air
Category Level 1: Post Sales
Category Level 2: Refund
Date Created: 11/07/2012 06.28 PM
Last Updated: 25/07/2012 12.26 PM
Status: In Progress
Booking ID: IN1207B07554
TAT (in hours): 10
Adult Passengers:
Child Passengers:
Infant Passengers:
LOB Name:
Payment Preference: sms_triggered
Desired Destination:
Budget Per Person:
No. Of Days:
Choice of Meals: Task Meal
Product Name:
Purpose Of Travel:
Prospect:
Query-Product Class:
Product Class:
Travel Date:
Followup Date: 27/07/2012 12.20 PM
Not Buying-Reason:
Campaign:
reason of call:
Assigned Date:
Channel Code:
Chat Queue _ Delete:
Source:
Subject:
Skill:
Phone Problem:
Chat Phone Number:
Category_:
Sub-Category:
Package Name
Package Type
marketingcust1
[---001:009237:45733---]
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Lakshmanan arunachalam
<lakshmanan.[protected]@gmail.com> Fri, Jul 27, 2012 at 10:35 AM
To: divya.[protected]@makemytrip.com
Reply | Reply to all | Forward | Print | Delete | Show original
Payment voucher no is common:[protected]
Trace No:
599936
599849
599886
599956
On 7/25/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Recently you requested personal assistance from our on-line support
> centre. Below is a summary of your request and our response.
>
> We are continuing to work on your issue. To provide more information,
> click the following link or paste it into your web browser.
> http://makemytrip3.custhelp.com/app/account/questions/detail/i_id/36937699
>
>
> Subject
>[protected][protected][protected]---
> Citibank Account Statements
>
>
> Discussion Thread
>[protected][protected][protected]---
> Response Via Email(Sagar Purkait) - 25/07/2012 12.26 PM
- Show quoted text -
> Customer By Email (Makemytrip Customer) - 24/07/2012 10.57 PM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> Trace no Amount
> 599936 2622
> 599849 4447
> 599886 4447
> 599956 4447
>
> Payment voucher no is common:[protected]
>
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Customer By Email (Makemytrip Customer) - 24/07/2012 11.28 AM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> Trace no Amount
> 599936 2622
> 599849 4447
> 599886 4447
> 599956 4447
>
> Payment voucher no is common:[protected]
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Customer By Email (Makemytrip Customer) - 24/07/2012 09.57 AM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> trace no:[protected]
> payment voucher no:[protected]
>
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Customer By Email (Makemytrip Customer) - 23/07/2012 09.58 PM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> trace no:[protected]
> payment voucher no:[protected]
>
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Response Via Email(Sagar Purkait) - 23/07/2012 07.01 PM
- Show quoted text -
> Response Via Email(Khushal Shah) - 23/07/2012 10.51 AM
- Show quoted text -
> Customer By Web Form (Makemytrip Customer) - 23/07/2012 10.21 AM
> Hi,This has been close to a month now for the refund,I always keep getting a
> response that shud be resolved in another 72 hrs,Like wise lot of 72 hrs has
> passed by but still no refund has come,This wud be the last 72 hrs I am
> waiting I cannot wait more
>
> Response Via Email(Khushal Shah) - 23/07/2012 08.40 AM
- Show quoted text -
> Response Via Email(Khushal Shah) - 19/07/2012 09.36 AM
- Show quoted text -
>[protected][protected][protected]---
- Show quoted text -
>[protected][protected][protected]---
>
>
> Package Type
>[protected][protected][protected]---
>
>
> marketingcust1
>[protected][protected][protected]---
>
>
>
> [---001:009725:07319---]
>
>
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
We are continuing to work on your issue. If you have more information, update your question here:
Subject
Citibank Account Statements
Discussion Thread
Response Via Email (Sagar Purkait) 25/07/2012 12.26 PM
Dear Lakshmanan,
Greetings from MakeMyTrip!
We understand there has been much delay from our end in resolving your query, we apologise for the inconvenience caused to you regarding the refund issue and we take your feedback in a positive manner.
With reference to your mail regarding the refund o[censored]nconfirmed booking, we acknowledge the details provided by you. We would like to inform you that we have already forwarded your query to our accounts department with priority. We request you to provide us 72 working hours (from 24th July 2012) to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Sagar Purkait
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Customer By Email (Makemytrip Customer) 24/07/2012 10.57 PM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
Trace no Amount
[protected]
[protected]
[protected]
[protected]
Payment voucher no is common:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Customer By Email (Makemytrip Customer) 24/07/2012 11.28 AM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
Trace no Amount
[protected]
[protected]
[protected]
[protected]
Payment voucher no is common:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Customer By Email (Makemytrip Customer) 24/07/2012 09.57 AM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
trace no:[protected]
payment voucher no:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Customer By Email (Makemytrip Customer) 23/07/2012 09.58 PM
Do u go thru the complete details of this incident,I have already
provided this on 18th and sending it again,This looks to me as if not
providing resolution but just taking time not to give the refund
Hi Team,
Pls find the trace no and the payment voucher no,This
is on going for a long time,I need a solution ASAP
trace no:[protected]
payment voucher no:[protected]
On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
Response Via Email (Sagar Purkait) 23/07/2012 07.01 PM
Dear Lakshmanan,
Greetings from MakeMyTrip!
With reference to your mail regarding the refund o[censored]nconfirmed booking, as per the confirmation received from our finance department, the payment gateway (mediator between your bank and MakeMyTrip bank) requires the Six digit authentication code/ trace number to verify with your bank; hence we request you to share the above mentioned details at the earliest, so that we can assist you further and resolve the issue.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Sagar Purkait
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Response Via Email (Khushal Shah) 23/07/2012 10.51 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you due to delay in your refund from our side.
With reference to your email about the refund status for Booking ID IN1207B07554, we understand there has been a delay and we have forwarded your query to the concerned department. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course. we are waiting for revert from our finance team hence ; kindly provide 72 working hours to resole the same.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Customer By Web Form (Makemytrip Customer) 23/07/2012 10.21 AM
Hi,This has been close to a month now for the refund,I always keep getting a response that shud be resolved in another 72 hrs,Like wise lot of 72 hrs has passed by but still no refund has come,This wud be the last 72 hrs I am waiting I cannot wait more
Response Via Email (Khushal Shah) 23/07/2012 08.40 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you due to delay in your refund from our side.
With reference to your email about the refund status for Booking ID IN1207B07554, we understand there has been a delay and we have forwarded your query to the concerned department. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Response Via Email (Khushal Shah) 19/07/2012 09.36 AM
Dear Lakshmanan,
Greetings from MakeMyTrip!
At the outset, we apologize for the inconvenience caused to you.
With reference to your e-mail about the refund for Booking ID IN1207B07554, we are working on your query and escalated to our finance department on 18/07/2012. We request you to provide us 72 working hours to resolve the same. We will continue to follow up on the request to get your refund processed in due course. For further information, please note that Saturday, Sunday, and public holiday is non-working day.
For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.
We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,
Khushal Shah
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com
You are welcome to write to our management with feedback about our services at http://makemytrip.custhelp.com/app/sharefeedback
Question Reference #[protected]
Product Level 1: Air
Category Level 1: Post Sales
Category Level 2: Refund
Date Created: 11/07/2012 06.28 PM
Last Updated: 25/07/2012 12.26 PM
Status: In Progress
Booking ID: IN1207B07554
TAT (in hours): 10
Adult Passengers:
Child Passengers:
Infant Passengers:
LOB Name:
Payment Preference: sms_triggered
Desired Destination:
Budget Per Person:
No. Of Days:
Choice of Meals: Task Meal
Product Name:
Purpose Of Travel:
Prospect:
Query-Product Class:
Product Class:
Travel Date:
Followup Date: 27/07/2012 12.20 PM
Not Buying-Reason:
Campaign:
reason of call:
Assigned Date:
Channel Code:
Chat Queue _ Delete:
Source:
Subject:
Skill:
Phone Problem:
Chat Phone Number:
Category_:
Sub-Category:
Package Name
Package Type
marketingcust1
[---001:009237:45733---]
Reply | Reply to all | Forward | Print | Delete | Show original
Add star
Lakshmanan arunachalam
<lakshmanan.[protected]@gmail.com> Fri, Jul 27, 2012 at 10:35 AM
To: divya.[protected]@makemytrip.com
Reply | Reply to all | Forward | Print | Delete | Show original
Payment voucher no is common:[protected]
Trace No:
599936
599849
599886
599956
On 7/25/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Recently you requested personal assistance from our on-line support
> centre. Below is a summary of your request and our response.
>
> We are continuing to work on your issue. To provide more information,
> click the following link or paste it into your web browser.
> http://makemytrip3.custhelp.com/app/account/questions/detail/i_id/36937699
>
>
> Subject
>[protected][protected][protected]---
> Citibank Account Statements
>
>
> Discussion Thread
>[protected][protected][protected]---
> Response Via Email(Sagar Purkait) - 25/07/2012 12.26 PM
- Show quoted text -
> Customer By Email (Makemytrip Customer) - 24/07/2012 10.57 PM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> Trace no Amount
> 599936 2622
> 599849 4447
> 599886 4447
> 599956 4447
>
> Payment voucher no is common:[protected]
>
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Customer By Email (Makemytrip Customer) - 24/07/2012 11.28 AM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> Trace no Amount
> 599936 2622
> 599849 4447
> 599886 4447
> 599956 4447
>
> Payment voucher no is common:[protected]
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Customer By Email (Makemytrip Customer) - 24/07/2012 09.57 AM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> trace no:[protected]
> payment voucher no:[protected]
>
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Customer By Email (Makemytrip Customer) - 23/07/2012 09.58 PM
> Do u go thru the complete details of this incident,I have already
> provided this on 18th and sending it again,This looks to me as if not
> providing resolution but just taking time not to give the refund
>
> Hi Team,
> Pls find the trace no and the payment voucher no,This
> is on going for a long time,I need a solution ASAP
>
> trace no:[protected]
> payment voucher no:[protected]
>
> On 7/23/12, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:
>
> Response Via Email(Sagar Purkait) - 23/07/2012 07.01 PM
- Show quoted text -
> Response Via Email(Khushal Shah) - 23/07/2012 10.51 AM
- Show quoted text -
> Customer By Web Form (Makemytrip Customer) - 23/07/2012 10.21 AM
> Hi,This has been close to a month now for the refund,I always keep getting a
> response that shud be resolved in another 72 hrs,Like wise lot of 72 hrs has
> passed by but still no refund has come,This wud be the last 72 hrs I am
> waiting I cannot wait more
>
> Response Via Email(Khushal Shah) - 23/07/2012 08.40 AM
- Show quoted text -
> Response Via Email(Khushal Shah) - 19/07/2012 09.36 AM
- Show quoted text -
>[protected][protected][protected]---
- Show quoted text -
>[protected][protected][protected]---
>
>
> Package Type
>[protected][protected][protected]---
>
>
> marketingcust1
>[protected][protected][protected]---
>
>
>
> [---001:009725:07319---]
>
>
Dear Sir,
With reference to your complaint, please note that we have investigated the matter with our payment gateway (CCavenue) and confirmed that transaction was declined at their end. Further, please note that reversal has been initiated thru payment gateway with reference number CCA12FAZS582 and same will reflect in your account within 3-5 working.
Regards,
Team-MakeMyTrip Care
With reference to your complaint, please note that we have investigated the matter with our payment gateway (CCavenue) and confirmed that transaction was declined at their end. Further, please note that reversal has been initiated thru payment gateway with reference number CCA12FAZS582 and same will reflect in your account within 3-5 working.
Regards,
Team-MakeMyTrip Care
Please dont use MakeMyTrip. I am really having a tough time after making a booking for a hotel.
Booking ID NH[protected]
I made a booking on 16th of december for a hotel in munnar, kerala on 17th afternoon check in. After making payment I didnt get booking voucher for 3 hours. In between I called customer support for every 30 mins and ask me to wait for another half an hour. After 3 hours one of so called "Travel specialist" told me that amount was debit from the account but booking didnt happen and he told me that the amount will be credited in 7 working days.
I made another booking for the same hotel for the same date.
But I got booking voucher on 17th night for which I have to "check in" hotel on 17th afternoon and which is confirmed by Travel specialist that the booking didnt happen. Which I saw this voucher after came back from the vacation.
- I called customer support on 24th of Decmber. They told me to send mail. I dint that and no response.
- Again I called and they asked me to wait for 48 hours. No response. If I call customer support team they are asking me to wait for some as they are working on it.
- I raised first level of escalation. No response
- second level of escalation . No response
- Called customer support . They are saying that the team is working on it. ( After four days of raising complaint)
- third level escalation. No response.
PLEASE DONT USE MakeMyTrip for huge amount. You are taking a big risk. I have booked 3 hotel rooms till now. Out of that 1 transaction failed and having tough time in getting money back. After going through consumer complaint forum I can see that people have lost so much money.
I am not going to suggest MakeMyTrip for any of my frinds.
Booking ID NH[protected]
I made a booking on 16th of december for a hotel in munnar, kerala on 17th afternoon check in. After making payment I didnt get booking voucher for 3 hours. In between I called customer support for every 30 mins and ask me to wait for another half an hour. After 3 hours one of so called "Travel specialist" told me that amount was debit from the account but booking didnt happen and he told me that the amount will be credited in 7 working days.
I made another booking for the same hotel for the same date.
But I got booking voucher on 17th night for which I have to "check in" hotel on 17th afternoon and which is confirmed by Travel specialist that the booking didnt happen. Which I saw this voucher after came back from the vacation.
- I called customer support on 24th of Decmber. They told me to send mail. I dint that and no response.
- Again I called and they asked me to wait for 48 hours. No response. If I call customer support team they are asking me to wait for some as they are working on it.
- I raised first level of escalation. No response
- second level of escalation . No response
- Called customer support . They are saying that the team is working on it. ( After four days of raising complaint)
- third level escalation. No response.
PLEASE DONT USE MakeMyTrip for huge amount. You are taking a big risk. I have booked 3 hotel rooms till now. Out of that 1 transaction failed and having tough time in getting money back. After going through consumer complaint forum I can see that people have lost so much money.
I am not going to suggest MakeMyTrip for any of my frinds.
MAKEMYTRIP CHEATING TRAVELAGENT:-
Not refunding the amount for all tickets booked through this travel agent.
We have cancelled the tickets 20 hrs before the boarding time, but they not refund the amount, like this for how many consumers they are cheating by not refunding the amount.
But other travel agents have the consolidation refund based on the 3 hrs, 6hrs, 12 hrs, more than 24hrs.
Not refunding the amount for all tickets booked through this travel agent.
We have cancelled the tickets 20 hrs before the boarding time, but they not refund the amount, like this for how many consumers they are cheating by not refunding the amount.
But other travel agents have the consolidation refund based on the 3 hrs, 6hrs, 12 hrs, more than 24hrs.
I've cancelled both onward and return. only one refund I could get.
Nobody bothers to give me a correct reply eventhough its been a month.
I've booked this at CSTDOM1B mumbai apt for my brother-in-law with my email, phone details
and my CITIBANK VISA credit card no [protected]. I'm a flyin crew with AIRIndia. The person there says we dont
process refunds, you've 2 call the custcare another person from the next shift says we process refunds if you bought it
here, takes my bank ac details and does a partial refund of Rs.9499 for a total of Rs. 20000(Rs.11017+8983). I dont
understand how you reached that refund figure of Rs 9499. I'm pretty sure that the whole ticket is a refundable ticket.
First the onward journey was cancelled and then return was cancelled.
why dont you guys make the refund process little user friendly.no proper cust care for refund, makes me think
twice to come to you guys next time.
Where is my refund??????
Please look into the whole matter and arrange for a full refund minus the cancellation charges.
I
Regards,
Arun babu
[protected]
Nobody bothers to give me a correct reply eventhough its been a month.
I've booked this at CSTDOM1B mumbai apt for my brother-in-law with my email, phone details
and my CITIBANK VISA credit card no [protected]. I'm a flyin crew with AIRIndia. The person there says we dont
process refunds, you've 2 call the custcare another person from the next shift says we process refunds if you bought it
here, takes my bank ac details and does a partial refund of Rs.9499 for a total of Rs. 20000(Rs.11017+8983). I dont
understand how you reached that refund figure of Rs 9499. I'm pretty sure that the whole ticket is a refundable ticket.
First the onward journey was cancelled and then return was cancelled.
why dont you guys make the refund process little user friendly.no proper cust care for refund, makes me think
twice to come to you guys next time.
Where is my refund??????
Please look into the whole matter and arrange for a full refund minus the cancellation charges.
I
Regards,
Arun babu
[protected]
sir,
I've cancelled both onward and return. only one refund I could get.
Nobody bothers to give me a correct reply eventhough its been a month.
I've booked this at CSTDOM1B mumbai apt for my brother-in-law with my email, phone details
and my CITIBANK VISA credit card no [protected]. I'm a flyin crew with AIRIndia. The person there says we dont
process refunds, you've 2 call the custcare another person from the next shift says we process refunds if you bought it
here, takes my bank ac details and does a partial refund of Rs.9499 for a total of Rs. 20000(Rs.11017+8983). I dont
understand how you reached that refund figure of Rs 9499. I'm pretty sure that the whole ticket is a refundable ticket.
First the onward journey was cancelled and then return was cancelled.
why dont you guys make the refund process little user friendly.no proper cust care for refund, makes me think
twice to come to you guys next time.
Where is my refund??????
I've cancelled both onward and return. only one refund I could get.
Nobody bothers to give me a correct reply eventhough its been a month.
I've booked this at CSTDOM1B mumbai apt for my brother-in-law with my email, phone details
and my CITIBANK VISA credit card no [protected]. I'm a flyin crew with AIRIndia. The person there says we dont
process refunds, you've 2 call the custcare another person from the next shift says we process refunds if you bought it
here, takes my bank ac details and does a partial refund of Rs.9499 for a total of Rs. 20000(Rs.11017+8983). I dont
understand how you reached that refund figure of Rs 9499. I'm pretty sure that the whole ticket is a refundable ticket.
First the onward journey was cancelled and then return was cancelled.
why dont you guys make the refund process little user friendly.no proper cust care for refund, makes me think
twice to come to you guys next time.
Where is my refund??????
sir,
I've cancelled both onward and return. only one refund I could get.
Nobody bothers to give me a correct reply eventhough its been a month.
I've booked this at CSTDOM1B mumbai apt for my brother-in-law with my email, phone details
and my CITIBANK VISA credit card no [protected]. I'm a flyin crew with AIRIndia. The person there says we dont
process refunds, you've 2 call the custcare another person from the next shift says we process refunds if you bought it
here, takes my bank ac details and does a partial refund of Rs.9499 for a total of Rs. 20000(Rs.11017+8983). I dont
understand how you reached that refund figure of Rs 9499. I'm pretty sure that the whole ticket is a refundable ticket.
First the onward journey was cancelled and then return was cancelled.
why dont you guys make the refund process little user friendly.no proper cust care for refund, makes me think
twice to come to you guys next time.
Where is my refund??????
![]()
![]()
I've cancelled both onward and return. only one refund I could get.
Nobody bothers to give me a correct reply eventhough its been a month.
I've booked this at CSTDOM1B mumbai apt for my brother-in-law with my email, phone details
and my CITIBANK VISA credit card no [protected]. I'm a flyin crew with AIRIndia. The person there says we dont
process refunds, you've 2 call the custcare another person from the next shift says we process refunds if you bought it
here, takes my bank ac details and does a partial refund of Rs.9499 for a total of Rs. 20000(Rs.11017+8983). I dont
understand how you reached that refund figure of Rs 9499. I'm pretty sure that the whole ticket is a refundable ticket.
First the onward journey was cancelled and then return was cancelled.
why dont you guys make the refund process little user friendly.no proper cust care for refund, makes me think
twice to come to you guys next time.
Where is my refund??????
Hi, i was travelling form Kathmandu to Delhi with my younger sister however i had to cancel my sister ticket as she would be coming later on i called up makemytrip got advise to call spice jet to cancel my ticket i got one of the ticket cancelled got info total 5920 amount is refunded after deduction of 1850 after coming back to Delhi i called up makemytrip to refund my money i was told that 500 will be makemytrip charges and remaining as i am not a in calculation the amount which i should be getting is 5420 however i got a call from makemytrip that only 4921 will be refunded even after trying 10 times calling them waiting on line no updates yet they refunded only 4921 my question is if 5420 was to be refunded as per makemytrip customer care agent then where is the remaining 1129 amount as they only refunded 4921 i requested a call back after making an escalation and it has been 72 hours no call made to me yet below is the reference details form make my trip Card/Account Details (to which refund has been credited) Bank Name Credit/Debit Card No. Card Holder Name State Bank Of India Not Applicable Not Applicable Refund Details Reference Number Request Date Expected Refund Date Actual Refund Date Refund Amount IN1307R7S87043 Tue, 16 Jul' 2013 Tue, 23 Jul' 2013 Tue, 30 Jul' 2013 Rs. 4291* Booking Details MakeMyTrip Booking ID & Date:NN[protected]/05/2013 15:29:18
This issue has been prevailing since the day I complaint and was always promised that i would get a refund with in 72 hours and have been sending the copies of my account statement confirming the charge however this being my first experience with Make my trip i have been extremely unhappy and also frustrated . I was given a different ref #[protected] initially and was informed why my transaction failed and I had to call you guys get it escalated and was informed alright send us a statement and will get the refund done for you with in 72 hours and this message was sent to me on 9th Aug and again I receive an email today letting me know why my transaction failed and to send in my account statement again. This experience has been so stressful that it leaves me with Biter experience and today with limited access to internet I had to send in the document again and never even received a response of confirming the same . This forces me to never do business with you guys and I am sure if I don't receive the required status and update would definitely force me to share the same with my friends and on your wall.
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+91 12 4289 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
When I arrived at the Varanasi Airport Air India said this flights have been cancelled since 2 weeks.
So I flew back to New Delhi. Air India promised of a full refund of R 4389. Also makemytrip wrote me about a refund. After several interventions I'm still waiting for my money.
Think twice before you make a booking with this company. H.Suter