Comments
I VIPIN SAXENA TRIED TO BOOK A BUS TICKET FROM DELHI TO UDAIPUR ON[protected] I WAS MAKING PAYMENT BY SBI INTERNET MY ACCOUNT HAS DEBITED BUT NOTICKET GENERATED BY YOU FOLLOWING IS THE NERATION OF MY ACCOUNT AS PER MY STATEMENT OF ACCOUNT.
08-Mar[protected]Mar-2015) TO TRANSFER
INB MakeMy Trip Limited NU[protected]P01IG00RWEOR2 TRANSFER TO [protected] MAKEMYTRIP (INDIA) PVT 700.00
YOU ARE REQUESTED TO PLEASE REFUND MY AMOUNT OF RS 700/- AT THE EARLIEST
VIPIN SAXENA
[protected]
vipin.[protected]@sbi.co.in
08-Mar[protected]Mar-2015) TO TRANSFER
INB MakeMy Trip Limited NU[protected]P01IG00RWEOR2 TRANSFER TO [protected] MAKEMYTRIP (INDIA) PVT 700.00
YOU ARE REQUESTED TO PLEASE REFUND MY AMOUNT OF RS 700/- AT THE EARLIEST
VIPIN SAXENA
[protected]
vipin.[protected]@sbi.co.in
Dear Saxena vipin,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, please note that we have found that the transaction has failed initially but later the amount was captures t the back end, so initiating your refund for INR 700.00 from our end on 06-Apr-15 and same should reflect in your account as per your bank processing cycle.
We will keep a regular follow up on this and shall take this matter to closure on priority. We thank you for contacting us.Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, please note that we have found that the transaction has failed initially but later the amount was captures t the back end, so initiating your refund for INR 700.00 from our end on 06-Apr-15 and same should reflect in your account as per your bank processing cycle.
We will keep a regular follow up on this and shall take this matter to closure on priority. We thank you for contacting us.Assuring you best of our services.
Team-MakeMyTrip Care
I made my reservation (NF[protected] for a flight leh -> Delhi, 13 Aug. The reservation failed due to some server problems. 13260 INR Has been deducted from my credit card, but I haven't got a ticket. I have called MakeMyTrip.com Several times, and they have ensured me I'll get my money back within couple of days. I kept calling them after each deadline they gave. The said 3 days, 4 days, 4 more days and so on.
Dear Mr. Zurad,
Thank you for contacting MakeMyTrip Customer Support with regard to delay in processing of refund for Booking ID NF[protected]
With reference to your e-mail, we sincerely apologize for that there has been a delay from our end to process the refund.
We would like to update you that your query has been forwarded to the accounts department to expedite refund. Please provide us time till 04/08/2015 17:00:00 to resolve this issue. We will continue to follow up on the request to get your refund processed in due course.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may write to us by clicking on 'Reply E-mail', dropping a separate e-mail to '[protected]@makemytrip.com' or visiting us at www.MakeMyTrip.com.
We value you as a customer and look forward to assist you with your travel plans.
Yours Sincerely,
Ramkrishnasinh
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com
Finally they told me I need to send them a bank statment which I did. I was kindly waiting for my money for another month. They told me when I called them again that it has to be a full statment from the date of transation till then. I kindly sent another document, it was really weird why they haven't called my but I had to call them to get to know they need diffrent document. Anyway I did sent bank statment and I has been another 2 week since I haven't got any refund. I have escalted my case to menager level. He said:
Greetings from Make My Trip!
Please accept our sincere apologise for delaying in addressing your complaint.
In reference to your complaint regarding the refund not done of your failed booking. Please note that we are validating the details and will be initiating the refund of INR 13260.00 on 05th Oct towards the same form of payment which will reflect in your as per your bank's processing cycle.
We thank you for writing to us!
I hope that your complaint was addressed and resolved up to your satisfaction.
Regards
Esha Tanwar
Team- Management
India Toll Free:[protected]
Postal Address:
MakeMyTrip India Pvt. Ltd.
243 SP Infocity, Udyog Vihar Phase 1, Gurgaon,
Haryana - 122 016, India
There are no money on my bank account yet, and NO CONFIRMATION OF SUCH A TRANSFER HAS BEEN SENT TO ME.
THIS IS THE WORST WORST WORST @@@@@@!!! travel website in INDIA and I would never do any transation with them. I WANT MY MOENY BACK
Dear Mr. Zurad,
Thank you for contacting MakeMyTrip Customer Support with regard to delay in processing of refund for Booking ID NF[protected]
With reference to your e-mail, we sincerely apologize for that there has been a delay from our end to process the refund.
We would like to update you that your query has been forwarded to the accounts department to expedite refund. Please provide us time till 04/08/2015 17:00:00 to resolve this issue. We will continue to follow up on the request to get your refund processed in due course.
Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may write to us by clicking on 'Reply E-mail', dropping a separate e-mail to '[protected]@makemytrip.com' or visiting us at www.MakeMyTrip.com.
We value you as a customer and look forward to assist you with your travel plans.
Yours Sincerely,
Ramkrishnasinh
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com
Finally they told me I need to send them a bank statment which I did. I was kindly waiting for my money for another month. They told me when I called them again that it has to be a full statment from the date of transation till then. I kindly sent another document, it was really weird why they haven't called my but I had to call them to get to know they need diffrent document. Anyway I did sent bank statment and I has been another 2 week since I haven't got any refund. I have escalted my case to menager level. He said:
Greetings from Make My Trip!
Please accept our sincere apologise for delaying in addressing your complaint.
In reference to your complaint regarding the refund not done of your failed booking. Please note that we are validating the details and will be initiating the refund of INR 13260.00 on 05th Oct towards the same form of payment which will reflect in your as per your bank's processing cycle.
We thank you for writing to us!
I hope that your complaint was addressed and resolved up to your satisfaction.
Regards
Esha Tanwar
Team- Management
India Toll Free:[protected]
Postal Address:
MakeMyTrip India Pvt. Ltd.
243 SP Infocity, Udyog Vihar Phase 1, Gurgaon,
Haryana - 122 016, India
There are no money on my bank account yet, and NO CONFIRMATION OF SUCH A TRANSFER HAS BEEN SENT TO ME.
THIS IS THE WORST WORST WORST @@@@@@!!! travel website in INDIA and I would never do any transation with them. I WANT MY MOENY BACK
See actually I booked in train but I not any confirmation ticket soo pls send me the ticket nd I'm a district judge son
MakeMyTrip India Customer Care's response, Jun 3, 2016
Verified Support
Dear Mude Honey,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
delay of refund
Debited rs 20856\ from my account w.r.t booking flight tickets on 16 march 2015.complained to Make My Trip many times, but of no avail. Booking number IN1503B9S155627. Dear Monbala,
Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your debited money. Please note that as we have checked and found that the amount of inr 20856/- has been refunded back to you on 25th Mar16. Hence we request you to check for the refund amount in your bank with ATM CELL DEPARTMENT.
Kindly do let us know once the refund received by you, so that we can close the matter from our end.
Regards
Team-MakeMyTripCare.
Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your debited money. Please note that as we have checked and found that the amount of inr 20856/- has been refunded back to you on 25th Mar16. Hence we request you to check for the refund amount in your bank with ATM CELL DEPARTMENT.
Kindly do let us know once the refund received by you, so that we can close the matter from our end.
Regards
Team-MakeMyTripCare.
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
This is Vamshi. I have booked my travel package to Manali from 24th to 27th March.My booking ID: IN1403B6S120615 I would like to share my experience with you.
After our arrival to Delhi, Driver – Balbir picked us from Delhi airport and then we started for Manali at 8:30 AM. As it was a long journey by Car for about 14 hours, I asked driver to take a halt for few minutes to get refreshed and he got irritated and shouted back at us. He was just in damn hurry to reach Manali immaterial of whatever.
Next day we proceeded for local sightseeing at Manali. Make my trip people assured me that driver would be acting as a guide. And while traveling we passed by many interesting places but the driver was very much reluctant to stop by and was also least bothered to update about those places. And when I enquired about the same he responded so very weirdly and got irritated. He dint even take us to “Manikaran” which was a part of package. And we had to request and beg him badly to take us to the places which were even included in the package as well. Even after paying for each and every thing I was not understanding why the hell I have to beg him. And for this issue when I called back make my trip people, no one turned up. Such a pathetic experience I had.
For river rafting, he took us to one of his friend’s rafting shop saying that they will be charging very reasonable. But actually they charged us double the amount. And even for snow costumes, he took us to his friend’s costume shop, who charged us with very heavy amount. And even at lunch and all the other places we were cheated badly. This is how our trust was misused and we were charged back for trusting us.
Before confirming the package, I confirmed for more than hundreds of times to make my trip people about Rohtang Pass. And each time they told me that Rohtang Pass got opened for visitors. And only after reaching Manli I came to know that Rohtang Pass was not opened and could not be visited. I really don’t understand how can you people give wrong information and could cheat people who trust you and plan their trip. I have not expected this atleast from make my trip. This was the horrible experience which I had and I don’t want other people to suffer like me. And so I would be sharing my experience with my colleagues in Deloitte, Microsoft and TCS so that atleast they will not be fooled like me.