Comments
Pankaj.[protected]@maruti.co.in
Reply
Dear Sir,
I take reference to the services provided to me vide M/s Rohan motors on the acquiescence of my vehicle which had met a mishap on 22nd may 2010.
I got a first-rate treatment at the time of submission & paper work and was pretty predisposed that I might get my car on time i.e. within 8 to 10 days. My paper proceeding was done by Mr. Chaudhary & my contact person was Mr. Ramsagar.
To my revelation It took around 7-8 days (By 28.06.2010) for M/s Rohan motors to rope in the insurance surveyor (Mr. Lalit) & pull the vehicle inside the works. Additional, after another 10-12 days (by 07.06.2010) the personnel at Rohan motors informs me that the steering rod has been bent & cannot be mended; henceforth it is mandatory to replace it. Again it took 4 to 5 days for the body shop persons to arrange for the parts & indemnity survey (by 12.06.10).
Further after 8-10 days I was guaranteed that I shall be given my car utmost by 21.06.2010. I was called on 21st late afternoon at your works. On 21st evening I tried to contact people there but could not. On 22nd when I called Rohan motors then I was again promised that I would get the vehicle today & which was not completed, & moreover the case was lingered & lurked upon every day.
This strained me to lodge a grievance with Maruti customer care. To a bit respite, finally on Thursday Ms. Savita called me saying that you shall get your car positively by Thursday evening or on Friday evening. On Friday (25.06) I received a call from your works explaining me that the problem with the steering still persists & the Maruti is closed for 1 week. This bolt from the blue perhaps was the last straw to break the camels back.
Pl. take note that during this period the undersigned was in tremendous trauma & felt awfully harassed by the services provided by your association. The endurance level surpassed all confines. The huge amount of expenditure by booking taxi etc. (for a working engineer level like me) in lieu of travels added to the agony.
The level of negligence & laxity revealed by an esteemed organization like M/s Rohan motors which rules the Maruti sales in northern capitol Region & is known for its impeccable services is simply astounding and deplorable.
I have bled my hard earned money & been through aggravation which compels me to portray this grievance of mine. I believe this might be trivial & small issues for big player like yours & perhaps finally I may not get my dues, nevertheless I have faith in Rohan motors top Management & our constitutional rights.
P.S. I got no phone calls from your works during the above said period. It was the undersigned who always called to expedite.
Looking forward for a heartening response.
I take reference to the services provided to me vide M/s Rohan motors on the acquiescence of my vehicle which had met a mishap on 22nd may 2010.
I got a first-rate treatment at the time of submission & paper work and was pretty predisposed that I might get my car on time i.e. within 8 to 10 days. My paper proceeding was done by Mr. Chaudhary & my contact person was Mr. Ramsagar.
To my revelation It took around 7-8 days (By 28.06.2010) for M/s Rohan motors to rope in the insurance surveyor (Mr. Lalit) & pull the vehicle inside the works. Additional, after another 10-12 days (by 07.06.2010) the personnel at Rohan motors informs me that the steering rod has been bent & cannot be mended; henceforth it is mandatory to replace it. Again it took 4 to 5 days for the body shop persons to arrange for the parts & indemnity survey (by 12.06.10).
Further after 8-10 days I was guaranteed that I shall be given my car utmost by 21.06.2010. I was called on 21st late afternoon at your works. On 21st evening I tried to contact people there but could not. On 22nd when I called Rohan motors then I was again promised that I would get the vehicle today & which was not completed, & moreover the case was lingered & lurked upon every day.
This strained me to lodge a grievance with Maruti customer care. To a bit respite, finally on Thursday Ms. Savita called me saying that you shall get your car positively by Thursday evening or on Friday evening. On Friday (25.06) I received a call from your works explaining me that the problem with the steering still persists & the Maruti is closed for 1 week. This bolt from the blue perhaps was the last straw to break the camels back.
Pl. take note that during this period the undersigned was in tremendous trauma & felt awfully harassed by the services provided by your association. The endurance level surpassed all confines. The huge amount of expenditure by booking taxi etc. (for a working engineer level like me) in lieu of travels added to the agony.
The level of negligence & laxity revealed by an esteemed organization like M/s Rohan motors which rules the Maruti sales in northern capitol Region & is known for its impeccable services is simply astounding and deplorable.
I have bled my hard earned money & been through aggravation which compels me to portray this grievance of mine. I believe this might be trivial & small issues for big player like yours & perhaps finally I may not get my dues, nevertheless I have faith in Rohan motors top Management & our constitutional rights.
P.S. I got no phone calls from your works during the above said period. It was the undersigned who always called to expedite.
Looking forward for a heartening response.
Date: - 17.01.2011
To,
The National Service Manager
M/s Maruti Suzuki Motor Co. Ltd.
Gudgao (HR)
Dear Sir,
Sub: - Regarding Engine Seize (Maruti Ritz Model).
I would like to bring your attention that I have purchased a Car from M/s Kunal
Motors Chhindwara, Branch - Badora, Betul on 06.11.10 against their
Invoice No.VSL10000951 Eng No.D13A-1477994, Ch No.MA3FDEB1S00262951
Maruti Suzuki RITZ under finance from SBI Betul. We have ride that Car only
1600 Kms. And during that period the engine has produced abnormal sound
and at 1800 kms the car came as brakedown and I left the car at dealership.
since 28.12.10 my car is idling at Kunal Motors Badora, Betul still my car is
as it was. I made a telephonic discussion with your Area Service Manager
and I put up a demond for petty pack engine and install the same with my car.
But your Service Manager is not willing to install the petty pack engine. He is
arranging a Head and Cylinder assembly separetely and I am not satisfied
with such service.
So you may please make arrangements to issue a petty pack engine for my
car at the earliest as "RUSH URGENT". Or exchange completely due to
manufacturing defect in this car. Please send the reply to my email id with
immediate effect.
Hope that the matter is clear well and will extend co-operetion from your end
to avoid further frictions.
Thanks,
Sincerely Yours,
Ganga Prasad Maski.
Mahavir Ward, Tikari, Beside Chirayu Hospital.
Betul (MP), Pin-460001.
Mobile No. [protected].[protected].
Further correspondence may please be send to my email id as follows.
email ID - umesh.[protected]@rediffmail.com
To,
The National Service Manager
M/s Maruti Suzuki Motor Co. Ltd.
Gudgao (HR)
Dear Sir,
Sub: - Regarding Engine Seize (Maruti Ritz Model).
I would like to bring your attention that I have purchased a Car from M/s Kunal
Motors Chhindwara, Branch - Badora, Betul on 06.11.10 against their
Invoice No.VSL10000951 Eng No.D13A-1477994, Ch No.MA3FDEB1S00262951
Maruti Suzuki RITZ under finance from SBI Betul. We have ride that Car only
1600 Kms. And during that period the engine has produced abnormal sound
and at 1800 kms the car came as brakedown and I left the car at dealership.
since 28.12.10 my car is idling at Kunal Motors Badora, Betul still my car is
as it was. I made a telephonic discussion with your Area Service Manager
and I put up a demond for petty pack engine and install the same with my car.
But your Service Manager is not willing to install the petty pack engine. He is
arranging a Head and Cylinder assembly separetely and I am not satisfied
with such service.
So you may please make arrangements to issue a petty pack engine for my
car at the earliest as "RUSH URGENT". Or exchange completely due to
manufacturing defect in this car. Please send the reply to my email id with
immediate effect.
Hope that the matter is clear well and will extend co-operetion from your end
to avoid further frictions.
Thanks,
Sincerely Yours,
Ganga Prasad Maski.
Mahavir Ward, Tikari, Beside Chirayu Hospital.
Betul (MP), Pin-460001.
Mobile No. [protected].[protected].
Further correspondence may please be send to my email id as follows.
email ID - umesh.[protected]@rediffmail.com
Regarding noise in door pannels (Maruti Ritz VDI).
I would like to bring your attention that I have purchased a Car from M/s satyam motors bhopal, dealer code-0307
in june 2009 against their
Eng No.1244135, Ch No. 111535, Reg. no.MP04CE1964, customer ID-[protected].
With in a one year period after purchase of this maruti Ritz car I found a sound comming from both side pannels (near seat belts) .Thereafter I went twice to satyam motores bhopal, for this problem i.e.on 27.07.2010 & 23.11.2010, in service station they kept car for two days & changed the nut bolt of back both doors hinges but still the noise problem is existing & increased even this creats discomfort & irritation in driving.Please do the needful & hoping for the positive respnse
Dr.NITIN MARWAHA
MOB. NO [protected]
H.NO.08, SOUMYA ENCLAVE EXTENSION, CHUNABHATTI, KOLAR ROAD, BHOPAL(MP)
.
I would like to bring your attention that I have purchased a Car from M/s satyam motors bhopal, dealer code-0307
in june 2009 against their
Eng No.1244135, Ch No. 111535, Reg. no.MP04CE1964, customer ID-[protected].
With in a one year period after purchase of this maruti Ritz car I found a sound comming from both side pannels (near seat belts) .Thereafter I went twice to satyam motores bhopal, for this problem i.e.on 27.07.2010 & 23.11.2010, in service station they kept car for two days & changed the nut bolt of back both doors hinges but still the noise problem is existing & increased even this creats discomfort & irritation in driving.Please do the needful & hoping for the positive respnse
Dr.NITIN MARWAHA
MOB. NO [protected]
H.NO.08, SOUMYA ENCLAVE EXTENSION, CHUNABHATTI, KOLAR ROAD, BHOPAL(MP)
.
regarding manufacturing defact of swift ldi . sir i have written this letter to inform u that my car is having a manufacturing defact on front bumper whose colour is start removing .as i informed at workshop i.e prem motors v.k.i.a road no 9 about this they told me that it is manufacturing defact suggest me to complain u about this . so i hope u will solve my problem as soon as .thanks. pls inform me at my e-mail add: rahul.[protected]@gmail.com.
vichle no. RJ-14-CJ-4932 (SWIFT LDI)
OWNER :LAKDA DAL & OIL (P) LTD
vichle no. RJ-14-CJ-4932 (SWIFT LDI)
OWNER :LAKDA DAL & OIL (P) LTD
To,
The National Service Manager
M/s Maruti Suzuki Motor Co. Ltd.
Gudgao (HR)
Dear Sir,
Sub: - Regarding service facilities at Mahamaya Auto car Ambikapur.
I would like to bring your attention that I have sent some suggestions to you for providing better & satisfactory service, but this is not a complaint. Ambikapur car agency always help me for any kind of service. I am grateful to the Ambikapur car agency. I would like to clear my opinion about my suggestions.
Thanks,
Sincerely Yours,
SHIV SHANKAR JAISWAL
Chandu garage road
Near- Primary school Godhanpur
Ambikapur, District- Surguja (Chhattisgarh)
Pin-497001.
Mobile No.[protected]
E-mail- [protected]@gmail.com
The National Service Manager
M/s Maruti Suzuki Motor Co. Ltd.
Gudgao (HR)
Dear Sir,
Sub: - Regarding service facilities at Mahamaya Auto car Ambikapur.
I would like to bring your attention that I have sent some suggestions to you for providing better & satisfactory service, but this is not a complaint. Ambikapur car agency always help me for any kind of service. I am grateful to the Ambikapur car agency. I would like to clear my opinion about my suggestions.
Thanks,
Sincerely Yours,
SHIV SHANKAR JAISWAL
Chandu garage road
Near- Primary school Godhanpur
Ambikapur, District- Surguja (Chhattisgarh)
Pin-497001.
Mobile No.[protected]
E-mail- [protected]@gmail.com
To pankaj narula
chief general manager
maruti company
dear sir,
my name is bhairab jha. i have purchased a car named wagon R my car no. is DL 8CP 3359.. but sir i'm not happy with the dealer whom i purchased this car..recently a accident took place with me in which my car got badly damaged.i gave my car to krish auto which is in new delhi to repair it completely ...but their work is so bad and worse..which is unworthy for me even when i complaint them to repair my car they have not response on my words and behaved so rudely with me..i am badly hurt with their behavior and want a step towards them by you...
sir please response on my complaint as soon as possible your customer and well wisher..
Mr.Bhairab jha
new delhi
my phone no. is [protected]
my email id is [protected]@yahoo.in
chief general manager
maruti company
dear sir,
my name is bhairab jha. i have purchased a car named wagon R my car no. is DL 8CP 3359.. but sir i'm not happy with the dealer whom i purchased this car..recently a accident took place with me in which my car got badly damaged.i gave my car to krish auto which is in new delhi to repair it completely ...but their work is so bad and worse..which is unworthy for me even when i complaint them to repair my car they have not response on my words and behaved so rudely with me..i am badly hurt with their behavior and want a step towards them by you...
sir please response on my complaint as soon as possible your customer and well wisher..
Mr.Bhairab jha
new delhi
my phone no. is [protected]
my email id is [protected]@yahoo.in
DEAR MR. NARULA I HAVE SEEN THERE IS SO MANY COMPLAIN AGAINST YOUR MY CLIENT MR. HINGORANI IS ALSO ONE OF THEM HE WAS PURCHASE MARUTI ALTO LX FROM AUTOVISTA BANDRA HE IS NOT KNOWING THAT THE SAFF OF AUTOVISTA BANDRA AND KALINA (SERVICE CENTRE OF THE SAME ) ARE NOT ENOUGH KNOWLEDGE TO HANDLE THEIR CLIENT IF THERE IS POINT GIVEN FOR AFTER SALES SERVICE TO AUTO VIST STAFF THEN IT SHOULD BE -10, VERY POOR SERVICE AND YOU DONT KNOW THEY ARE MAKING FOOL TO THEIR CLIENT I HAVE SO MANY THING TO SHARE WITH YOU MR. NARULA IF YOU HAVE REALY TIME TO TALK TO YOUR CLIENT THEN PLEASE CALL ME FOR THE SAME, EVEN YOUR REGIONAL OFFICE STAFF IN MUMBAI OFFICE IS SHUBHANALLA, THEY ARE ONE STEP AHEAD OF AUTO VISTA STAFF,
THANKS AND REGARDS WAITING FOR YOUR REPLY ASAP.
THANKS AND REGARDS
MY CELL NUMBER IS :- [protected]
[protected]
THANKS AND REGARDS WAITING FOR YOUR REPLY ASAP.
THANKS AND REGARDS
MY CELL NUMBER IS :- [protected]
[protected]
Dear Mr Narula,
Alto- WB 06C-3138
I am compelled to write that, I am passing very hard days in Calcutta. Yesterday, My wife made an accident on way to collect my 2 girl child from School, any way she & my driver saved/A lorry on all a sudden crashed the Car which is unmovable/Forwarding photos & other papers for your consideration, Mr Bibek Dey of Bhandari at Calcutta has been asked for a Loan Car till puja holiday is declared by Court. Overhead expenditure for repair & claim from Insurance will be useless unless it is replaced either by New one or Factory second of any make or any Brand subject to your permission
S K DUTTA
ADVOCATE
[protected]
12/X/2012
Alto- WB 06C-3138
I am compelled to write that, I am passing very hard days in Calcutta. Yesterday, My wife made an accident on way to collect my 2 girl child from School, any way she & my driver saved/A lorry on all a sudden crashed the Car which is unmovable/Forwarding photos & other papers for your consideration, Mr Bibek Dey of Bhandari at Calcutta has been asked for a Loan Car till puja holiday is declared by Court. Overhead expenditure for repair & claim from Insurance will be useless unless it is replaced either by New one or Factory second of any make or any Brand subject to your permission
S K DUTTA
ADVOCATE
[protected]
12/X/2012
Dear Mr. Pankaj Narula,
How r u Sir,
PB-02-BN--0828 Alto K-10 VXI
I have purchase my maruti car in Feb.11 from Rishabh Fourwheels, Amritsar.. Unfortunately my car met with an accident. my car brought to the service center of Rishabh Fourwheels, Amritsar. The owner of the agency is very cordial person. The superviser of the service station promised me to service my car within a week. but they cannot fulfil their promise. after one month they delivered my car, but not satisfaction to my choice. there are many mistake.Old apron repaired and fitted instead of new. All the cracks in the pasting not properly finished. they again detain my car for pasting. Thereafter for example the bumper is not fitted properly some gap shown nearby front head light and also bonnet. I have complain so many time but in vain. Supervisor of the service station told to the service man but they are not satify the customer according to the mention in the service slip. but their work is so bad and worse. The main complain of mine front bumper has not fitted properly some gaps can seen in front. The second one is bonnet not fitted properly some gaps can see. Please look up in this matter and reply as soon as possible.
Pramod midha,
[protected]
E-mail.id [protected]@gmail.com
How r u Sir,
PB-02-BN--0828 Alto K-10 VXI
I have purchase my maruti car in Feb.11 from Rishabh Fourwheels, Amritsar.. Unfortunately my car met with an accident. my car brought to the service center of Rishabh Fourwheels, Amritsar. The owner of the agency is very cordial person. The superviser of the service station promised me to service my car within a week. but they cannot fulfil their promise. after one month they delivered my car, but not satisfaction to my choice. there are many mistake.Old apron repaired and fitted instead of new. All the cracks in the pasting not properly finished. they again detain my car for pasting. Thereafter for example the bumper is not fitted properly some gap shown nearby front head light and also bonnet. I have complain so many time but in vain. Supervisor of the service station told to the service man but they are not satify the customer according to the mention in the service slip. but their work is so bad and worse. The main complain of mine front bumper has not fitted properly some gaps can seen in front. The second one is bonnet not fitted properly some gaps can see. Please look up in this matter and reply as soon as possible.
Pramod midha,
[protected]
E-mail.id [protected]@gmail.com
Dear sir,
I mr bhikulal ramkishan indani want to tell that i have purchased maruti alto 800 and there was problem in that so i went automotive manufacturers pvt. Limited at aurangabad the problem was that there was front door trim and that was not done well and i car was for one full day there and they have not done and had taken 440 rupees for that work and were living in jalna about 60 km from aurangabad and there are 2 toll-boot between jalna - aurangabad
And after that we had came to jalna and shown that car to simple mechanic and he had done that means he had clear all your problem door was repaired
I want to tell u that if a simple mechanic can do that why can't ur engineering can do that, maruti engineers can't do simple work
And then we have call at office they said call to Mumbai then we are calling there they are given excuse call there and we have 8 times they have given some number
At last i have send u this message
BHIKULAL INDANI
[protected]
I mr bhikulal ramkishan indani want to tell that i have purchased maruti alto 800 and there was problem in that so i went automotive manufacturers pvt. Limited at aurangabad the problem was that there was front door trim and that was not done well and i car was for one full day there and they have not done and had taken 440 rupees for that work and were living in jalna about 60 km from aurangabad and there are 2 toll-boot between jalna - aurangabad
And after that we had came to jalna and shown that car to simple mechanic and he had done that means he had clear all your problem door was repaired
I want to tell u that if a simple mechanic can do that why can't ur engineering can do that, maruti engineers can't do simple work
And then we have call at office they said call to Mumbai then we are calling there they are given excuse call there and we have 8 times they have given some number
At last i have send u this message
BHIKULAL INDANI
[protected]