[Resolved]  Maruti Suzuki Alto LXi — substandard quality of car and harrasssment by service centres

Maruti Udyog — Paint wearing out

I have a maruti swift vxi purchased on march'07. I can notice the paint of the car waering out at some particular places. I can see the white inner coating beneath the red colour.

Kindly get back to me as soon as possible on [protected].

MARUTI ALTO LXI — Wrong commitment by Dealer

I have a bad service experience with Rajsheh auto Meerut (Delhi-Meerut highway). Their service as wellas customer handling was not satisfactory. I was comminicated that if i avail 3 consecutive services from their's showroom then 4th service will be treated as labour free but at the time of this service, amount was charged and told me that you have to pay. (Force fully).
I told them that i will esclate this issue to MUL higher authorities then told me that you are free to write and let us see what can you do.

Maruti Suzuki Alto Lxi — Cheated by Competent Motors, New Delhi

I have recently exchanged my Maruti Alto Lxi bought in May 2007 from Competent Motors, Connaught Place, New Delhi with a Swift Lxi. During evaluation at 5-7 places I learnt that the bonnet of the car is repainted and even the inside quarter panels near the tail gate has been replaced by the original dealer. Being a novice I couldn't even realize this treacherous act by Competent Motors in last one year. I had to face humiliation during evaluation, since most of them believed that 'I' did all this and now trying to act smart. I got 15k-20k less, then what I could have got, since the car was in showroom condition even though with 19, 500 km on dial. Being in India, I am not expecting much from Maruti, but still wanted everyone to know that how much it hurts, when you are cheated by such a big organization.

I have recently exchanged my Maruti Alto Lxi bought in May 2007 from Competent Motors, Connaught Place, New Delhi with a Swift Lxi. During evaluation at 5-7 places I learnt that the bonnet of the car is repainted and even the inside quarter panels near the tail gate has been replaced by the original dealer. Being a novice I couldn't even realize this treacherous act by Competent Motors in last one year. I had to face humiliation during evaluation, since most of them believed that 'I' did all this and now trying to act smart. I got 15k-20k less, then what I could have got, since the car was in showroom condition even though with 19, 500 km on dial. Being in India, I am not expecting much from Maruti, but still wanted everyone to know that how much it hurts, when you are cheated by such a big organization.

Maruti Udyog Limited — SUBSTANDARD SERVICING BY DEALER

i handed over my maruti 800 DX 1997 model for servicing along with instruction for painting of bonnet, changing of interior roof lining and attention to starting trouble experienced. the vehicle was handed over to Sri Mitesh Kumar, supervisor at Vipul Motors, Unit II, faridabad on 06.12.2008 at 1220 hrs. subsequently i got a call later on that the front discs and the brake pads had worn out and needed replacement along with all the bearings of both the front wheels. i gave my confirmation over phone for the same. on 09.12.2008 i received a call from M/s Vipul Motors that tjhe car was ready for delivery. when i reached the firm i found that the roof lining had been pasted very shabbily and there were creases all over- a typical local open market kind of a messy job. on pointing out the service advisor said that the guy who had done the job was not available and could i please bring the vehicle back later on. i refused and asked him to get it rectified. when i saw the old brake discs, they seemed ok to a layman- on asking for the reason i was told that there were heating marks on the same along with wear and thus the disc had become thin and hence they required a change. frankly i couldnt locate any heating marks. then i asked for the condemming limit for the discs. the service advisor was not aware of the same and i requested for the maintenance manual which indicated the same. when the manual was produced it was seen that the limits for the disc thickness was 10.0 mm for new and service limit was 8.0mm. when i asked for the thickness to be measured, the service advisor was not aware of the method to check the same. i asked for a micrometer screw gauge to be brought. on checking it was seen the thickness was substantially higher at more than 9.0mm. T works manager when contacted was convinced that the replacement was correct but when i told him that i would be sending the discs to maruti for verification he offered to have the old discs fitted. after a lot of argument and chasing the vehicle was finally handed over in the evening. barely 3 kms out of the service centre the engine shut down. thinking that the fuel was low the car was pushed to the nearest petrol pump and filled up. next evening while coming back from office (30 kms distance from my home to office) the engine shut down again at ashram chowk about 20 km from my house at arounfd 8pm. the car would simply not start while the battery was cranking the engine perfectly. i touched and pulled a few wires and managed to start and bring the car back to faridabad. i took it to the only mechanic shop open at that point of time and when he opened the distributor cover- the cb points had badly worn out. the ignition coil was leaking oil and the wire leading from it to the distributor was melted, and badly worn out. these things should have been checked during paid servicing but had been overlooked. the air filter assembly was removed and the carb housing was coated with old dust and grime of years which had not been washed properly. i got the carb opened and found that it was completely chocked with muck. the needle valve also required cleaning. half the carb assemble was removed and completely cleaned in petrol and then with 3M carb cleaner. Subsequent fitment made the car purr like a cat. no trouble after that and the car is performing extremely well without any hiccups. i fail to comprehend the reason for this apathy from a company which touts - where ever you go you r not far or something from a MASS advertisement. this is not a case of a component failure or trouble in a car... what i want to high light is the brazen way in which i have taken for a ride- components changed which suited the company and the actual job of maintaining the car not even carried out.. the subsequent justifacations given by Mr Harjinder Singh/ Asstt. Works Manager and Mr Mohanty/GM of the centre just do not go down well. the high handedness is too blatant too be shrugged. when i tried sending a complaint through the net it was seen that the marutisuzuki.com website does not give u such an option at all. i intended giving a 10 grade but Mr Mohanty/GM has tried to pacify me and has requested that the vehicle be taken to VIpul motors again to check up on my story, and hence the 8. i really dont understand how in such a competitive market the service provider can fleece anyone like this. because the behaviour shows that its not an isolated incident due to a genuine error but an attitudinal problem and the whole setup has a role to play in it. can somebody guide me how to contact and inform MUL.

Maruti 800 DX — dealers refusal to service the car

Sir

My father has a maruti 800 DX car.My mother visited the nearest maruti dealer in VIP Road Kolkata.But the dealer bluntly refused to service our car because it was bought from another dealer.The dealer was approached for a paid service.Since then i have dropped my idea of buying any maruti car.But please take the pain to convey this message to maruti honchos who think that they can run a company without a proper functional website which does not have any option to lodge any complain.

Regards

Debasis Das

I had planned and almost bought a Maruti Alto Lxi Car. But I am happy that I have pulled out

Maruti Suzuki Alto Lxi — rude behaviour & false commitment by service executive

I gave my alto lxi to anand motors service centre sadar bazaar.. for accidental insurance and claim ... with all the formalities complete on 6th of jan ... i was been given a maximum of 14 days time .to get the vehicle complete and deliver .. i.e on[protected]. when i called on 20th for delivery ... at 1st they said that the car is complete and ready to deliver .. by mr . shankar singh ([protected]). then after 10 minute i got a second call that car cannot be delivered today as the reason incomplete. i got the new date of delivery of[protected].... then on 21st they again said that the car is not ready and cannot be delivered today on 21st ... now i am been given a new date of[protected].. with a reason that the car is still incomplete... if the car is still incomplete then what mr. shankar said on 20th was wrong ... i m facing great problem .. suffering my work ...due to irresponsible attitude and work by anand motors work shop..

Maruti Suzuki Alto Lxi — BATTERY UNSERVICEABILITY

I had purchased Maruti ALTO LXI in May 2009 from Kiran Motors. One day morning Battery of my car did not start, i contacted all on line service numbers but of no use. at 0830 when i contacted No. [protected], the reply was horrible, they said "Sir dhakka marke start kar lo and go to nearest battery show room i.e. CHHANI JAKAT NAKA. I ran from pillot to post but of no use. IS THIS TYPE OF CUSTOMER CARE KIRAN MOTORS HAVE?

Alto Lxi — not complete the commitment

i have purchase the alto LXi car from magic auto karol bagh and my sales consultant name is mr. kumar, as he have commit me to give a silver coin along with car but till date he have not give and it is about an month to purchase a car and now when i want to have a words with mr kumar. he is not picking up the phone as well as he is not repling us. i want my silver coin as soon as possible. and please take the action regarding my complaint.

just take a solid action regarding my complaint

Maruti Suzuki Alto Lxi — maruti nippon

i m robin,

I have maruti nippon anti theft system in my new alto lxi but this not work properly after purchase the anti theft this is bloody anti theft system and im not satisfied with maruti becuse they are bad service provide for their customers..

[protected]

Maruti Suzuki — incomplete work

dear sir

my complent regardig in complet work and not done any work proper way i complet unsatisfid rahul superviser in jeewan moters insurance deppartment my van no MP 04 BA 2914 owner name B.M SAHU & plz contact me urgent contcat no. [protected]

break

Break is not working properly some times the break pedal is vibrating at that time break condition is very poor we already two times gave this complaint to the showroom but still the coditionis going on

paint quality

rusting of car body & parts (metalic silky silver)

Interview call

Got an email from mr linux saito, director employment at Maruti Suzuki ltd. He has asked me to deposit rs 16000/- as a security deposit for a interview on 13 Jun 16.
This appeares to be a fraud email. I would like this to be verified and authenticated.
Warm regards.

Mr pradip

Vitara brezza delivery

I have book the car from amar cars pvt ltd, anand, and the period of delivery is 7-8 week and it has been gone 11-12 weeks so please inform about the appropriate answer.