[Resolved] Maruti Suzuki — Mafufacturing Faults In Alto Car | |
Mr. Nakanishi Shinzo Dr. Hemant Kumar Maruti Suzuki Ph.D., BOYSCAST (U.K.), R.A. (Italy) Reader in Physics, M.L.N.College University Of Delhi, South Campus Benito Juarez Road, Delhi 110021 Ph:[protected], Fax:[protected] Cell: [protected] Resi:[protected] Dated: 20/12/2008 Dear Mr. Nakanishi I behold a last ray of hope which is why I have finally decided to write to you after having begged before all officials of Maruti Suzuki to rectify the faults exhibited by ALTO I gifted to my wife on her birthday. Kindly ponder asymptotically the miseries I and my wife had to suffer by dint of negligence of service personnel of a multinational giant (Maruti Suzuki). 1. I purchased Alto car for my wife Deepa Chopra from Bagga Link Motors Patparganj Industrial area Delhi on 20/09/2008 (Regd. No. DL7CH 4953). Three days after taking the delivery of the car I found huge vibrations and pulling in the car towards left side. I took the car to Bagga Link Workshop. The mechanic adjusted the steering wheel and did some alignment but all in vain. 2. The mechanic (Mr. Jitendra) told me that the car was delivered to me without PDI. However, he assured me that the faults would be rectified at the time of first free service. I had no alternative except waiting till first free service. Meanwhile I reported the matter to the Maruti Suzuki regional office through e mail (also to Mr. Raghvan) but no action was taken. 3. On 12/10/2008 I drove the car to Bagga Link Workshop for first free service and had a horrible experience there. The car was delivered to me in the same condition as before. I penned down my remarks at the job card. The faults viz. pulling and the vibrations are still there which can be verified. 4. On my perpetual complaints, an engineer Mr. Tikendra inspected the car along with Mr. Vijay of Bagga Link and returned the car back to my wife after deflating and then inflating the tyres. The workshop officials were primarily interested in getting the satisfaction report signed by my wife rather than correcting the faults in the car. 5. My incessant calls to the regional office and the customer care resulted in a phone call I received from Mr. Siddharth on 08/12/2008. He assured that the car would be repaired to my satisfaction but when ‘Only God knows’. Kindly intervene so that I may not be put into further hardship. Thanking You Yours Sincerely Dr. Hemant Kumar ________________________________________________________________ Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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Maruti Ritz
Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)
Re: Maruti Ritz
Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)
I have bought a Maruti Ritz car from was delivered the car with Registration no MH-02-BM-3138 vide thir bill no 9787 dtd 20th date 2009 on 23rd Aug 2009 Engine No.1257332 and Chassis No.117412 at their Show room at Borivli East Mumbai.
The car delivered to me had some problem with its Break system or may be some other related systems as was giving prominent sound of some Metal parts rubbing - when breaks are applied.
I had informed about the same to the sales team of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.
I took the car to the showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound.
I had informed about the same to the sales Person Mr Prasad & Ms. Chitra Kale the Chief Customer Care Dept Mob no [protected] of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.
I took the car to their showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound. On my not being satisfied with the explanation I along with the car was taken to the Works shop to have the same revivified by the expert & one Mr Damodar Mob No [protected] who confirmed that the Car has some problems & took the car for doing the needful.
I got the car back next day on 28th Aug 2009 evening with the information that the problem was minor and due to some dust & rain water the sound was coming which they have cleaned & its ok now. I took the trial & found some sound still there which was explained to me that is normal one from the boosters. Accepting their explanation and assuming that tits not a major problem I took the car home but to my surprise the same sound again resurfaced which I informed them
On last Saturday 5th of this month I have taken up the matter with their Works manager Mr Ankush who took the trail with me in the car & was convinced that the problem persist. He promised to look into the same & have it resolved to my satisfaction. I left the car then & there at around 2 PM with them & was delivered the car back on the same day at 8 pm. I was very happy to find the problem solved which I conveyed to all the concerned but my happiness was short lived as the same sound again surfaced. On my again informing about the same this time the response from them was shocking to me the explanation given to me was that they had tried few other new Ritz vehicles & all of them had this sound.
They now say will refer the matter to Maruti & they will deploy the right Engineers to solve the problem if at all. I feel this is straight a Question mark on your tall claims of Best Car & Best Service.
Further the car also had few scratched all over the body & when pointed was taken to the Workshop to to the needful that’s why could be delivered to me only in the evening at around 5 PM as against the appointed time of before 12 AM
From all that stated above it transpires that the car was not pre-checked and or a defective one delivered to me as New Road-Worthy one.
Your early +Ve response will be appreciated failing which will be forced to proceed in the matter as suitably advised by my Advisers
Regards
CA Vijay Saraf
Vice President - Private Client Group,
Emkay Global Financial Services Ltd Ltd
E-mail ID: vijay.[protected]@emkayshare.com
Yahoo Messenger ID: [protected]@yahoo.com
Tel: +[protected]
Mobile: [protected]
New explanations ON 21ST Sept
The engine knocking sound is normal as its high initially & would disappear when done arnd 2000 km as was evident in the demo car I DROVE TODAY ON 21ST Sept at spectra Borivli which neither had Break sounds nor the excessive engine knocking
The explanation given to justify their claim that the unusual Break sound is Operational sound is lil extra in this particular my car bcoz each car has different tolerance levels – means yr products r non standard quality
I was also informed that out of the ten new PDI done Ritz cars they tried for this sound the found 6 of them having the similar sound – so 60% of them r faulty to the extent
False tall claims:
Maruti claims best in class
'Maruti Suzuki customers most satisfied'
I feel cheated and wrongly influenced with the tall claims of best customer satisfaction & services of maruti ...