[Resolved]  Maruti Suzuki — Dealer Lied without care

Address:

Mumbai City, Maharashtra

Ladies and Gentlemen at Vitesse and Maruti Suzuki, I seem to have understood why Maruti managers are attacked by your own staff in your factories. As human beings, a simple expectation that everyone on the planet has is that people stick to commitments. Given your Japanese lineage, is that something that you have converted to a “chalta hai” attitude? I booked a Ertiga VXI CNG (Vehicle Sr No ER-VXI-C 135) on Oct 14, 2013 at your Lokhandwala outlet. I did not make any special request for delivery on any particular day. However Swapnil and Himanshu commited the following (verbally and in writing): 1. The delivery will be done in 2-3 weeks 2. Guaranteed delivery by Diwali Today Swapnil tells me it will take 3-4 weeks from now. HERE IS SIMPLE MATHEMATICS: As per #1, the delivery was supposed to happen in between Oct 28 and Nov 3. Today I am told it will happen between Nov 9 and 15. At the bat of an eyelid, I have been “taken for granted” and delivery has been pushed back by 2 weeks. If it was Nov 9-15, you should have told me at the time of booking….I would have no problem if it was delivered at that period then. BUT NOW, I have a problem with the fact that you DO NOT LIVE UPTO commitments. This raises serious doubts about the relationship that I am trying to forge for a few years with you, especially after being a dedicated Honda & Hyundai customer for over a decade. Now I am beginning to see why you have the unique distinction of being plagued by labour problems at your factory and why people get killed! You just don’t care….do you? Now, will you still make an effort to ‘live up to your commitment’ and ensure delivery on Oct 28? If you say yes, I have no reason to think about a cancelation and probably a fan for life. Else, I become another irate customer who may want to go to a customer court and charge damages, especially since you have given things in writing. With kind regards, Parthajeet Sarma Mumbai Mobile:[protected]