[Resolved] Maruti Suzuki — Defective Car Sold

kptedu

from Chandigarh, Chandigarh

Address:

Jalandhar, Punjab

Dear Sir/Madam,

This is to regarding of Maruti Suzuki Ritz VDI, Model - 2003, Car No. PB08 CJ 7374, Chassis No. MA3FDEB1S00432834, Engine NO. 2047616 sold by lovely auto, jalandhar on 31th March, 2003. But within 3-4 days on the highway it has missed the engine between 60-70 Km speed. It my luck i was save because there are not any followed vehicle. it was repaired by dealer and assured me there will not arise any major problem in future. but after 7-8 days suddenly rain was raining with heavy air with dust and my front shield glass had hidden with dust and when i have stared the wiper of car i found that making very heavy noise. again i have communicated to concern service station they detected that there are problem in the front shield glass and there are not any other possibility without replacement of front shield glass to run wiper due to defect in the front shield glass. On this ground of fault i have decline to take this car and complaint against this issue to Maruti Suzuki and told them to replace my car but i have not get the proper response from Maruti Suzuki. Concern service center had communicated and short this problem and with replacement of the front shield glass with my acceptance and again assured me now i will not face any problem in future but front shield glass was not fixed properly therefore again they have to refixed within 10 to 15 days after that i have visited 5-6 time to them with different problem faced the car. i have also mailed regarding this to ceo of lovely auto as well as to maruti suzuki. maruti suzuki complain no. [protected]

on the ground of defective piece of car i want the replacement of my car or my money.

i have also attached the supporting document regarding transparency of matter.

Thanking you with best regards,

Kamlesh Kumar
Asst. Professor
PTU, Jalandhar
Contact No. [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Col A.C.Sachdev

from Gurgaon, Haryana

Maruti Suzuki — Defects in vehicle

Sir,
I have purchased SX-4 Maruti, Chasis No. 135936 and Engine No. 1359862 and temp. reg. No. PB 29A temp[protected] on 27th of May 2008.
I had serviced the vehicle as per normal norms of 30 days or 1000km from Rohan Motors Noida. I had explained to them while servicing please pay particular attention to:-
Gear functioning and clutch operation since are very stiff and hard
The indicator system etc.

The vehicle was thus with me being used for approx 10 km a day.
But on 8th of July we had to go for some function approx 4o km each way.
This was having trafic movement at very slow snarl speed and thus there was excessive usage of CLUTCH minimum for two minutes to three minutes at a stretch. This was on our way back at approximately 1 am at night.

While we were half way through our vehicle started giving problem on acceleration and there was difficulty in movement of gears. We reported the matter on telephone to Maruti Toll free number. Your people came after 1 hour without giving any solution to the problem since they told that "Clutch is not functioing" so vehicle requires towing and left us on the road. Ultimately the vehilce was towed by private agency to whom we paid Rs. 1500/- and it was handed over to M/s Rohan Motors, Noida on 9th July at 9 am.

To our surprise it was told that CLUTCH is not functioing and along with it frywheel etc. also requires changing.

The cost will be approximately Rs. 15, 000/-.

We told him this should be the vehilce is brand new only 1 month old it should be covered under WARRANTY or You should cover it through insurance as the vehicle is having comrehensive insurance.

To our surprise it was told that nothing can be done since these things are not covered under warranty or Insurance.

Thus, you have to pay.

I am expecting my vehicle only on 14th/15th July 2008.

THIS IS VERY UNJUST AND YOU MUST LOOK INTO THIS.

With regards
Col. A.C. Sachdev

Rishi Kumar

from Delhi, Delhi

Since one week, i am suffering lot of extra noise in cabin. whenever I gave race some eco sound is comes along with the engine race sound. I am so errated of these kind of noise in my cabin.
I am listening radio previously on volume 9, and now I am listening it on volume 11. If I ready to listen on volume 11 then my headache is started. Or if I stop the music then I again Car Cabin Noise is disturbing.

Yesterday I visited to DD-MOTORS but service advisor said that only maruti engineer will reactify that problem!, now you tell me still I am sitting in noisy cabin, how can I drive the Vehicle. My vehicle is swift zxi, and I hope it's top model.

So solve my problem as soon as possbile

regards

Rishi Kumar ([protected])
Manager HSE
SIEMENS
DIAL T3 Project

Dhananjay Gopalrao Shevlikar

from Mumbai, Maharashtra

Maruti Suziki Omini — No replacement against defective piece

The Vehicle purchased 18th July 2009 since that 3rd day at the time of buying this vechicle given the problem. we are so many times writtern to company & dealer, this vechicle is not safe to drive & due to No proper result could get on road, hence it is learnt there is major problem
In the machine. Dealer failed to got repairs last 8 to 10 times; hence we faced lot of difficulties. i am also given the mail to contactmaruti.co.in.in but not reply from company.(Maruti Omini of passing No MH-20 BC 8213 )

Now new vehicle last 3 months lying in pagariya auto aurangabad & Nashik in under observation. but still no response from dealer & company for replacement. in last visit of shri vikrant sing sir (Maruti Area Sales Manager) he promised to us if it is same problem create then vikrant arranging for replacement but not till date satisfactory to customer & not response to customer from dealer & company

I hope best help from to customer & help for replacement for new omini.

Mobile No [protected]
Model VRLXS2
Chassis No 1114949
Engine No 4119686
Key No IL8522
Battery Batch Code Excide 11777

satishpanchal

from Mumbai, Maharashtra

I purchased a zen estilo car on 31-08-11. from the second service i told them there is noise coming on slow speed breaking they have done total 8 time experiment on my car still they want to do experiment why should i allow them as its not a second hand car its not a maruti company's R&D vehical. i have entire communication on mail for the proof. Please help as they are daily harassing to me by phone.

bhushan.d

from Surat, Gujarat

I also face the same problem of notice in car.I purchased car on 30 august .
Sales person told me that it is minor problem and he is practicing from last two days.

Naman Arora

from Aligarh, Uttar Pradesh

Dear sir
I'm deepti arora from sector sector 23 rohini Delhi. I have an swift vdi registration no is DL2CAP7597, chassis no is MA3FHEB1S00353685 and engine no is D13A2029987 I went your showroom Rana motors in wazirpur industrial area for my car service of 20, 000km . I want to know that how much you will make of 20, 000 . your dealer made a bill of rs 14, 000 and that is enough to my knowlege . if your dealer will do like this no one will purchase maruti suzuki so kindly concern my problem and reply me as soon as possible i have also attached the supporting document regarding transparency of matter.

Thanking you with best regards,

your's
Deepti Arora
Pkt-11b Flat no2
Sector 23 Rohini Delhi
contact no; [protected]