Comments
I would like to bring to your kind notice and seek necessary action on this particular issue I am facing with your authorized dealer at Chennai. ABT, Guindy. They are trying to cheat me by covering up their fault occurred during servicing my car, They are also making me to pay for the replacement which occurred purely because of their fault.
I have a Maruti Alto Lxi, 2002 model bearing registration number TN01U 8333 with mileage around 39000 km. On 25th Feb 2009 (wednesday) I left this car for general periodical service at ABT Maruti, Guindy with some specific repair points like "Doors shattering noise" and "hard suspension". I took delivery of the vehicle on 27th Feb 2009 evening. However, the car didn't start at all from next day. I never faced this problem ever since I bought this car. I faced it for the first time that too immediately after servicing. I informed ABT and the car was towed to their service center at Guindy
I was informed over phone by their SA Mr Ganapathy that it is due to cam shaft position sensor failure and the same has to be replaced which would cost around Rs.5800+
Next day, I visited their service centre and saw the car. Mr Ganapathy showed me a sensor which he claimed as the failed one (located inside the Distributor Cap) disassembled from the car. When I doubted this failure could have happened due their recent service, he strongly denied that they never touched these parts as there was no specific complaint from me regarding ignition or starting problem. He knew that like many other people, I too didn't go through their bill wherein it is clearly shown that "Distributor cap" has been replaced. After all, he might be meeting (cheating) many innocent customers like me everyday with some technical names and jorgans. It is only the brand name and trust which matters to most of the customers like me rather than checking each and every part shown in the bill.
Still with a doubt in my mind, I met Mr Kannan, Service Manager (arrived to office only at 9.20 am) and sought an explanation. He told me a different story that the sensor would have failed due oil spillage inside the distributor cap and subsequent chemical reaction. He also said this is a very rare to happen. He did not give me an convincing answer to my query that why it suddenly failed with out any symptom at all before and why this was not noticed in their very recent service. Their customer care manager was unwilling to meet me.
I asked for a written technical report explaining the whole issue. It was denied by Mr Kannan. I asked them to go ahead replacing the sensor half-heartedly. But, putting aside the trust I had with ABT, I investigated the whole issue more seriously with technical inputs from many reliable sources.
The most possible thing that would have happened is that they have replaced the "Distributor Cap" while servicing due to reasons known to them. It is shown in their bill as replaced (which I had overlooked initially). As the same was not screwed properly, while the car was washed thereafter, water has entered into the distributor cap and lead to the starting problem. Mr Ganapathy might have diagnosed this but in order to save his skin, tried to cover up the whole issue by telling a lie that he didn't touch these parts at all.(exploiting my poor knowledge on the automobile parts as well as my ignorance of the billed parts)
Now the estimate for the Sensor to be replaced is Rs.5800+ taxes. I may also be asked to pay for the towing and labour charges. I am not going to pay for this as it is a fault of the service technician of ABT
My complaint is that this failure has happened due to the negligence of the service mechanic or Service technician of ABT, Guindy. So, why should I pay for their negligence and faulty work ?
Prabhakaran K
+91 [protected]
Chennai
I have a Maruti Alto Lxi, 2002 model bearing registration number TN01U 8333 with mileage around 39000 km. On 25th Feb 2009 (wednesday) I left this car for general periodical service at ABT Maruti, Guindy with some specific repair points like "Doors shattering noise" and "hard suspension". I took delivery of the vehicle on 27th Feb 2009 evening. However, the car didn't start at all from next day. I never faced this problem ever since I bought this car. I faced it for the first time that too immediately after servicing. I informed ABT and the car was towed to their service center at Guindy
I was informed over phone by their SA Mr Ganapathy that it is due to cam shaft position sensor failure and the same has to be replaced which would cost around Rs.5800+
Next day, I visited their service centre and saw the car. Mr Ganapathy showed me a sensor which he claimed as the failed one (located inside the Distributor Cap) disassembled from the car. When I doubted this failure could have happened due their recent service, he strongly denied that they never touched these parts as there was no specific complaint from me regarding ignition or starting problem. He knew that like many other people, I too didn't go through their bill wherein it is clearly shown that "Distributor cap" has been replaced. After all, he might be meeting (cheating) many innocent customers like me everyday with some technical names and jorgans. It is only the brand name and trust which matters to most of the customers like me rather than checking each and every part shown in the bill.
Still with a doubt in my mind, I met Mr Kannan, Service Manager (arrived to office only at 9.20 am) and sought an explanation. He told me a different story that the sensor would have failed due oil spillage inside the distributor cap and subsequent chemical reaction. He also said this is a very rare to happen. He did not give me an convincing answer to my query that why it suddenly failed with out any symptom at all before and why this was not noticed in their very recent service. Their customer care manager was unwilling to meet me.
I asked for a written technical report explaining the whole issue. It was denied by Mr Kannan. I asked them to go ahead replacing the sensor half-heartedly. But, putting aside the trust I had with ABT, I investigated the whole issue more seriously with technical inputs from many reliable sources.
The most possible thing that would have happened is that they have replaced the "Distributor Cap" while servicing due to reasons known to them. It is shown in their bill as replaced (which I had overlooked initially). As the same was not screwed properly, while the car was washed thereafter, water has entered into the distributor cap and lead to the starting problem. Mr Ganapathy might have diagnosed this but in order to save his skin, tried to cover up the whole issue by telling a lie that he didn't touch these parts at all.(exploiting my poor knowledge on the automobile parts as well as my ignorance of the billed parts)
Now the estimate for the Sensor to be replaced is Rs.5800+ taxes. I may also be asked to pay for the towing and labour charges. I am not going to pay for this as it is a fault of the service technician of ABT
My complaint is that this failure has happened due to the negligence of the service mechanic or Service technician of ABT, Guindy. So, why should I pay for their negligence and faulty work ?
Prabhakaran K
+91 [protected]
Chennai
Maruti Suzuki — bad services
maruti suzuki is trusted name of india.this company is get promiss for best service.in jalgaon city all promises is not for trust.i have a zen stelo product of maruti suzuki and i m not stisfied from services.
i purchased ALTO LXI from your dealer at STAN AUTO G.T. ROAD JALANDHAR ON 20TH EPTEMBER 2009 ENGINE NO. N3690505 CHASIS NUMBER MA3EYD81SO1415011.
YOUR REPESENTATIVE MR. SAMUEL FROM JALANDHAR APPROACHED ME PRIOR TO PUCHASED AND PROMISED ME THAT HE WILL PROVIDE ME THE NECESSARY ACCESORIES ON PUCHASE. BUT SIR SORRY TO SAY THAT DESPITE HIS COMMITMENT (MAY BE FLASE) COMPANY COULD NOT PROVIDE ME THE NECESSARY ACCESORIES AS COMMITTED. AS SUCH FALSE COMMITMENTS ON THE BEHALF OF COMPANY OF SUCH REPUTE MAY AFFECT THE REPUTATION OF THE ESTEEMED ORGANISATION. KINDLY INTERVENE INTO THE MATTER AND DO THE NEEDFUL
YOUR REPESENTATIVE MR. SAMUEL FROM JALANDHAR APPROACHED ME PRIOR TO PUCHASED AND PROMISED ME THAT HE WILL PROVIDE ME THE NECESSARY ACCESORIES ON PUCHASE. BUT SIR SORRY TO SAY THAT DESPITE HIS COMMITMENT (MAY BE FLASE) COMPANY COULD NOT PROVIDE ME THE NECESSARY ACCESORIES AS COMMITTED. AS SUCH FALSE COMMITMENTS ON THE BEHALF OF COMPANY OF SUCH REPUTE MAY AFFECT THE REPUTATION OF THE ESTEEMED ORGANISATION. KINDLY INTERVENE INTO THE MATTER AND DO THE NEEDFUL
Shivam autozone provides very poor service. It starts from reception. If they say they will call back, they rarely do that. Privilege customer offer has one free service where they checked all superficial stuff and nothing from inside...dunno what servicing they did on my car.
Dear fellow customers,
I am also a victim of poor service by shivam autozone kandivli west. I gave my car for denting and painting.
guess what my car came out with central locking system problem, a/c was not working, music system was not working.
On top of that they call customers liars and say this problem prevoiusly existed. There is only one solution to this.
please file complaint with Maruti customer care. Mail to [protected]@maruti.co.in
they will teach them a lesson
I am also a victim of poor service by shivam autozone kandivli west. I gave my car for denting and painting.
guess what my car came out with central locking system problem, a/c was not working, music system was not working.
On top of that they call customers liars and say this problem prevoiusly existed. There is only one solution to this.
please file complaint with Maruti customer care. Mail to [protected]@maruti.co.in
they will teach them a lesson
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
6886
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
Maruti - Esteem Stereo System — Poor Service & Response
HiI own Maruti Esteem vehicle vide reg. number HR 26 AF 7899 in name of Ritu Sanghi.
I had given my car for repair (Body Workshop) to Maruti Dealer ABT Maruti at Guindy, Chennai on 14th August 2008; On confirmation and after hearing from them when I was supposed to take the delivery of the vehicle on 23rd of August suddenly I was told that battery is not working and also not even getting charged and has to be replaced immediately. I am sure the vehicle was mishandled because at the time of receipt of vehicle no such problem was reported. (Also surprisingly no such problem in regards to battery/earth leakage was diagnosed in car service done on July 14’ 2008, SO I doubt that service quality is also very poor)
Now, as the battery was bought very recently I contacted Exide Battery people and after some diagnosis of vehicle they informed me that problem lies with the Vehicle Body and there is some earth leakage in the body which is not allowing the battery to get charged fully. On 24th August, on Contacting Maruti Service centre and requesting them for a solution, they removed and disconnected the stereo systems i.e. removed it from the dash board saying that earthing problem is because of the Stereo System as there is some leakage and has to be repaired/replaced. Immediately I was asked to contact another company called “Nippon” for this issue and I was given one number which is always no reply. i.e.[protected].
I had requested One of senior Manager Mr. Vivek @ Maruti ABT Guidy, Chennai and reported the same on 25th August and he also told me that Nippon people are the right people and they can not help it.
When I had bought the OEM fitted vehicle from Maruti, why I should be redirected to some unknown company and why Maruti should not take the responsibility of getting the issue resolved. Moreover I have been unable to call up any Nippon because of incorrect information. I also called Maruti Anytime help number i.e. [protected] where I was given two numbers [protected] (Wrong number) and another number [protected] (No reply)
I am surprised on the service quality offered by Maruti and would like to speak to any of your customer care manager before registering a complaint with H'nble Consumer Courts of India.
My belief is already shattered with Maruti and I am sure I am not in a position to recommend the products to any body in our network.. It is a shameful and irresponsible services response form Maruti Udyog limited.
Please take immediate action against the same and give me a solution. I do not want to contact and visit Maruti ABT Guindy Service centre any more because of poor handling and service quality.
Regards
Ritu Sanghi
+[protected]