[Resolved]  Maruti Suzuki — QUALITY OF WINDSCREEN CAR IS VERY POOR

Mon, April 18, 2011 9:24:43 AMRE: Re: Fw: Reminder ( Wind screen Glass CRM:[protected]
From: ATM Queue <[protected]@maruti.co.in>View Contact
To: Shreen Sawhney <[protected]@yahoo.com>


[protected][protected][protected][protected]

Dear Sir/Madam,



Thank you for your email.



We value you as esteem Maruti family member and sincerely apologize for any inconvenience this has caused. We wish to inform you that your query requires physical verification of the vehicle, we advice you to visit the nearest Maruti authorized workshop that would be able to help you. In order to get details regarding the dealer workshops or Maruti authorized service stations, please visit the following URL:



http://marutisuzuki.com/dealer.aspx



Thanking & assuring you of our best services at all times.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please Visit us at <http://www.marutisuzuki.com>

009

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From: [protected]@yahoo.com
Received: 4/17/2011 9:07 PM
To: ATM Queue
Cc: Dr Gulshan Sawhney / Shreen Sawhney; gulshan sawhney
Subject: Re: Fw: Reminder ( Wind screen Glass CRM:[protected]



Dear Sir,

It has been now over 15 days with no action. I have been driving my car under consatnt threat of wind screen smashing and falling on me any time. Kindly save me from this life threat and help in retaining the reputation of Mauti suziki. I further request you to please do not pass on this deficency in service to others. With warm regars...SHREEN SAWHNEY...#[protected], [protected]

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Dear Mr. Sawhney,



Thank you for visiting our website.



We regret the inconvenience caused to you.



With reference to your query we request you to kindly contact the nearest Maruti authorized dealer workshop as they well be able to help you. In order to get details regarding the Maruti authorized dealer workshop, please visit the following URL:



http://www.marutisuzuki.com/dealer.aspx?cid=05&sid=MH&did=Service



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please visit us at http://www.marutisuzuki.com

007

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From: [protected]@yahoo.com

Received: 4/7/2011 1:10 PM

To: ATM Queue

Subject: Re: Defective Wind screen Glass CRM:[protected]



Reminder for action

=============================

Dear Sir/ Madam,



Thank you for your e-mail.



We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.



We are immediately forwarding your issue to the concerned department. You will hear from us soon.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada )
[protected]From UK )
Please visit us at http://www.marutisuzuki.com
011
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From: [protected]@yahoo.com
Received: 4/4/2011 9:31 AM
To: ATM Queue
Subject: Fw: Reminder ( Wind screen Glass CRM:[protected]



Reminder: No action so far. Pl do the needful and inform me about the action taken... Shreen sawhney #[protected]




From: Gulshan Sawhney <[protected]@yahoo.com>
To: ATM Queue <[protected]@maruti.co.in>
Sent: Thu, March 31, 2011 6:17:01 PM
Subject: Re: Defective Wind screen Glass CRM:[protected]


Model DZire VXI
Problem: Front wind screen cracked ( One ft crack) yesterday
Regn:DL9CW 8772
Dealer Rana Motors, Safdarjung Enclave
Problem is not related to service . Its manufacturing defect in glass
Not contacted dealer so far as problem is to be sorted out by Maruti Suzuki
Thanks for prompt action Shreen sawhney #[protected]
[protected][protected][protected][protected]
From: ATM Queue <[protected]@maruti.co.in>
To: [protected]@yahoo.com
Sent: Thu, March 31, 2011 12:33:54 PM
Subject: RE: Defective Wind screen Glass CRM:[protected]


Dear Sir/ Madam,



Thank you for your e-mail.



Being a customer focused Automotive Product/Service provider, it is our prime objective to provide the best of our services to all our customers at all times. We at Maruti Suzuki believe in customer delight. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.



However, in order to track down the exact area of concerns and assist you effectively, kindly provide us the following information:



- Exact nature of the Problem.
- Variant of your car (Dzire-LXI / VXI / ZXI or LDI / VDI / ZDI).
- If the problem is related with experience during purchase or service of car.
- The name, location or code of the Maruti authorized service station or dealer workshop with whom you are in touch with regarding this issue.

This will help us to resolve your complaint at the earliest.



We are looking forward to receive the desired information. We will do our best to assist you in best possible manner.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada )
[protected]From UK )
Please visit us at http://www.marutisuzuki.com
011
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From: [protected]@yahoo.com
Received: 3/30/2011 6:53 PM
To: ATM Queue
Cc: [protected]@gmail.com
Subject: Defective Wind screen Glass



Dear Sir,
This is with reference to my Swift Dezire Car puchased just four months back. Make Maruti Swift Dezire, Chesis No MA 3ESKD1Soo312567 Engine No. K12MN 1076504, Purched from M/S Rana Motors attend to this problem. This kind of defect is not expected from a brand name like Maruti Suzuki. . This has happened today in the presence of my father Dr Gulshan Sawhney. Pl do the needful immediately. Thanks and regards.
Shreen Sawhney
59, Sahyog Apartments Mayur Vihar Phase I Delhi, 110091
Phone [protected], Email [protected]@yahoo.com
Waiting for an early reply
30.3.2011