[Resolved]  Maruti Suzuki India Ltd, Gurgaon And Modern Automobiles, Nh8, Ambala — Delay in delivery of Maruti Dzire VDI over the assured period of 8 weeks by the dealer

Address:

Chandigarh

A self explanatory letter addressed to the dealer on date is enclosed to expalin the contentsof the complaint.

Manager,
Modern Automobiles,
NH 8, ambala


Dear Sir(s),

Regards,

I, an Army officer posted in New Delhi and belonging to Chandigarh, had booked Maruti Dzire VDI car on 07 Feb 2011 with Modern Autos, Ambala, Dealer code[protected] through CSD Depot Ambala. The CSD order on Sales and Dispatch Department
Maruti Suzuki India Pvt ltd was placed by order dated 07 Feb 2011 and the LS No is 15583. Your reply above is neither acceptable or viable.

I must bring to your notice that I was promised a delivery period of 4 weeks before booking and a period of 4-7 weeks after submitting the indent. You and your sales representatives have been mostly inaccessible in the intervening period. I was always conveyed vague answers and the delivery dates were revised three times from 20 Mar to 31 Mar and finally to 05 Apr 2011. When I spoke to Mr Shekhar, the Sales Manager of Modern Autos, Ambala, on 06 Apr 2011, he gave a fresh date of 20 Apr 2011. He was not sure of this date also. I have alraedy spent close to Rs 1000/- in making visits from Chandigarh and through tele calls to your representatives and office.

I as a customer want to know the following:-

Is the process of booking, assembling and dispatch available for scrutiny?

How are you ensuring that the waiting list is being followed in true spirit and no out of turn allotments are being made.

I have paid an amount of Rs 5.89 lakhs on 07 Feb 2011 to CSD Main Account vide DD No 722921 drawn on State Bank of India, Main Branch, Ambala Cantt dated 07 Feb 2011. By lending rates of SBI, for a period of 60 days, the full payment has accrued an interest of Rs 5000/-. Who is going to account for this excess payment? Why should this interest not be refunded to me?Maruti Suzuki India Ltd has again revised the prices again and the car is going to cost me Rs 8000/- more. Why should I suffer a loss of approx Rs 13,000/-, for no fault of mine.

The dealer in all circumstances has to first make the payment for the booking to Maruti Suzuki India Ltd and then claim the money from CSD Depot Ambala. Why is the customer being penalised for the delay in payment from the depot?



Maruti Suzuki India Ltd has stated that the car is ready for delivery pending payment by the dealer.

Please clarify this situation and intimate the reason for this unexplainable delay. I shall await your reply till 12 April 2011, after which I shall be filing a case with the consumer court in the Capital.




Thanking you


Lt Col MK Dewan
QMG Branch, IHQ of MoD(Army)
Room No 341, A Wing, Sena Bhawan
DHQ PO, New Delhi- 110105
Tele No[protected], [protected]