Maruti Suzuki Ltd — Maruti Dealership not Providing Permanent Vehicle Registration Papers

Address:

Gurgaon, Haryana

Dear Sir,

I have purchased a Maruti Suzuki Swift Dzire ZDI on 16th Jan' 2013 from T.R. Sawhney Motors Pvt. Ltd, Indraprasta Metro Station, Mahatma Gandhi Marg, New Delhi - 110002. My buying experience was bad that I cannot forget in my life time. I was delivered the vehicle and the keys were snactched by the Dealer's Executive for a differential payment which they could not justify. Finally I had to take assistance of Police and take the vehicle into custody.

After two days of delivery I was handed over the Temperory Registration papers and was communicated that the permanenet Registration Certificate will be delivered with the Permanent No within one month. For the Registration process I had also paid the Dealer Rs. 4000/- for managing underhand payment to the Registering Authorities. The dealer has also given me receipt of the same mentioning other charges.

Till date one month is foing to end but I am yet to receive the permanent Registration papers. I have been following up with the dealer but they are not able to give me justified answer that when shall I receive the same. I have only received a slip which is dtd: 31st Jan 2013. The dealer executive informs that this is valid for another month and I can drive the vehicle without hassels. The dealer's executive even says that Maruti is well aware of the fact.

My point is when I have paid extra Rs. 4000/- for underhand payment to the dealer why is the Registration process delayed. Underhand payment is nothing but promoting corruption practices and the dealer is openly doing the same officially. The entire country and Government is fighting for stopping corruption but here Maruti Dealers are promoting corruption. This is against the law of the country.

Further when Government have streamlined the process at every stage where is the delay happening. Is it from the dealer end or authority end?

I want this case to be investigated and the underhand payment of Rs. 4000/- should be refunded to me.

Regards,
Dipankar Das