[Resolved]  Maruti Suzuki / Ritz Car — Manufacturing defect, faulty brakes

Address:

North Delhi, Delhi

Dear Sir,
I purchased RITZ LXI on 27.05.2011 , Registration no:DL4CAM7180 ch. no. MA3EDKD[protected] E. no. K12MN7008523. The car did well till 22/7/11 (Done 2180 Km ). On 23rd July the brake pedal suddenly became very hard during driving and brake did not work. After some time the same problem was repeated. On 24th July I handed over the car to DD Motors for inspection. They reported to me in the evening that no fault was found in the car and it was ready for delivery. When I went to take the car they reported that the Brake Booster of the car was to be changed on the advice of MARUTI SUZUKI. To my dismay I found the rear left door having a great DENT and SCRATCH, which was caused by some mechanics during inspection at DD Motors. When i brought this in the knowledge works manager Mr. DEV VASHISTH , he told me that a vehicle is left at the responsibility of the owner.He showed me the terms and conditions printed at the back side of the job card. When i insisted on their irresponsible behaviour they agreed to change the door. In these circumstances i demand from the company to change the whole braking system of the car and adiquate compensation on behalf of DD Motors for damages to my car. It is further added that one cannot drive at ease when he is in doubt about the proper functioning of the braking system. I will accept the delivery of the car only after the written assurance of the service Engineer of the company that the braking system of the car is functioning properly.
Thanking you
Arun kumar Bhatia
[protected]@gmail.com
ph: [protected]
DELHI.