[Resolved]  Maruti Suzuki — POOR WORK & HARASSMENT

Address:

Visakhapatnam, Andhra Pradesh

I have been given poor service and have wasted lot of time & money for which the dealer has no answer. Series of e-mail correspondence is attached below.

Dear Mr Mohit

I can only answer you only after i inspect your car, kindly advice

Thanks and regards

S.Althaf basha
Service Manager

On Mon, 13 Sep 2010 10:35:05 +0530 wrote
>
Dear Mr Basha,

1. I can send the car to you but how do you account for Rs 800/= of fuel and time wasted for 04 visits(including this one) for the same unresolved issue? Also, driving with this problem has been extremely uncomfortable and dissatisfying.

2. My complete family has patronised Maruti over last 15 years with more than 10 cars of various models but have never faced this problem. In fact our Maruti 800 which is nearly 14 years old has smoother and noiseless struts/absorbers.

3. In fact the defective strut was better and there was no problem with the door before I gave my car for servicing. I had seen your staff hanging on the front door while having a cup of tea when it was open.

Regards



Commander Mohit Kaura
Tele: [protected], 2584127, 2812821.

Date: Fri, 3 Sep 2010 07:58:39 +0000
To: [protected]@hotmail.com
Subject: Fw: Fw: FW: ABNORMAL NOISE POST REPAIR/SERVICING
From: wm.[protected]@avnashauto.com

Dear Mr Mohit kaur

As per the discussions held with you over phone , i will send my person to collectyourcar tomorrow ie on 04thsept 2010,at 10.00AM and also after i go through your car i will get back to you on the status .

Thanks and regards

S.Althaf basha
Service Manager
[protected]




Note: Forwarded message attached

-- Original Message --

From: "Avnash_Service" [protected]@avnashauto.com
To: wm.[protected]@avnashauto.com, avnash.vkp.[protected]@marutidealers.com
Subject: Fw: FW: ABNORMAL NOISE POST REPAIR/SERVICING


--Forwarded Message Attachment--
To: wm.[protected]@avnashauto.com; avnash.vkp.[protected]@marutidealers.com
Subject: Fw: FW: ABNORMAL NOISE POST REPAIR/SERVICING
From: [protected]@avnashauto.com

FYIP

Regards
MOHAN
EDP
Note: Forwarded message attached

-- Original Message --

From: mohit kaura [protected]@hotmail.com
To: "[protected]@avnashauto.com" [protected]@avnashauto.com
Subject: FW: ABNORMAL NOISE POST REPAIR/SERVICING


--Forwarded Message Attachment--
From: [protected]@hotmail.com
To: [protected]@avnashauto.com
Subject: FW: ABNORMAL NOISE POST REPAIR/SERVICING






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I had visited you two months back. You had once againattended to the REPEATED complaint of front strut & door problems. The problem still continues. This is the first time in last 13 years of association with Maruti that I am facing this problem. I have already wasted atleast three visits and Rs 600/= worth fuel for improper repairs/defective strut/door mechanism apart from the amount spent in carrying out the repairs inclusive of spares cost. This is the last time I am requesting you to take necessary action. Please do so at your own cost/arrangement.




Regards



Commander Mohit Kaura
Tele: [protected], 2584933, 2812821.
From: [protected]@hotmail.com
To: [protected]@avnashauto.com
Subject: FW: ABNORMAL NOISE POST REPAIR/SERVICING
Date: Wed, 28 Apr 2010 23:34:10 +0530






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Please refer to my earlier e-mails below.



Both the strut & door problems continue. I am not able to come to your service station due to prolonged commitments(0800 to 2300h) everyday since more than a month. In addition one brake light & rear number plate light which I got repaired during the servicing have again stopped working. The bulbs were also changed during the servicing.



Will visit soon. Are you open on 01 May 10(Saturday)??



Tele: [protected], 2584933, 2812821.



Regards



Commander Mohit Kaura


From: [protected]@hotmail.com
To: [protected]@avnashauto.com
Subject: FW: ABNORMAL NOISE POST REPAIR/SERVICING
Date: Mon, 8 Mar 2010 10:37:56 +0530



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Dear Sir,

Refer to my mail dated 26 Feb 10. No response received. Are we waiting for a mishap/breakdown?


Regards

Commander Mohit Kaura
[protected], 258 4060, 2812821, 2750912 From: [protected]@hotmail.com

From: [protected]@hotmail.com
To: [protected]@avnashauto.com
Subject: ABNORMAL NOISE POST REPAIR/SERVICING
Date: Fri, 26 Feb 2010 11:46:31 +0530



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Dear Sir,

1. Please refer to my mail below. The noise from right strut was attended to by your firm in good time. However, the right front door(driver's door) is once again giving problem and is not closing properly. Also, there is abnormal noise from the newly fitted left strut whenever the car passes over a speed breaker.

2. It is requested that necessary action be taken.


Regards

Commander Mohit Kaura
[protected], 258 4060, 2812821, 2750912 From: [protected]@hotmail.com


To: [protected]@avnashauto.com
Subject: ABNORMAL NOISE POST REPAIR/SERVICING
Date: Tue, 2 Feb 2010 14:11:57 +0530



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Dear Sir,

1. I got paid service of my car, Maruti Zen(PB 08AF 4662) done on 27 Jan 10(Wed). The front struts of my car have been changed. On 01 February 2010 abnormal noise was heard from right side which is a matter of concern. I called up Mr Arif(at about 1400h) for inspection assistance at SBC(V) near triangular junction petrol pump. However till now(1400h on 02 Feb 10, 24 hours past) no response has been received. It is pertinent to mention that I have already visited your station thrice within last 02 weeks for repairs and servicing which was actually only a day's job. It will not be possible for me to visit your centre time and again as lot of time and petrol is wasted without any of my fault.

2. It is requested that necessary action be taken as this response and quality is far from satisfactory.


Regards


Commander Mohit Kaura
[protected], 258 4060, 2812821, 2750912