[Resolved]  Maruti Suzuki Wagon R — Wrong commitment about the deal

To,
The Manager
Customer Care Department
Maruti Suzuki India Ltd.

Sub: Pathetic Services from the Maruti Dealer

I did plan to buy a car in the month of November’08 and that’s why I visited the showrooms of Wagon R & Santro and from every where I have been committed to provide the best of the services from their dealers and I have chosen the Wagon R. And I have booked the Wagon R on dated 31/10/2008 though the Competent Automobiles Co. Ltd. And given the Cheque of Rs 50, 000/- .

The executives who are dealing to me are the representative of the Competent and given me the detail of the below mentioned company for the Finance and the Deal of the Car and promised me to give the delivery with 6-7 working days.

Mr. Vaibhav – [protected]
Ms. Asha - [protected]
A.V.Financial Services
212, Okhla Industrial Estate, Phase III, New Delhi – 110020. India
Phone:[protected], 26845555,[protected] Lines)
Fax:[protected], E-Mail: [protected]@hotmail.com

Deal has been given
 Wagon R LXI (Met)
 Ex Showroom Price – Rs 353500/-
 Free Insurance
 2 Year Warranty
 Credit Assure Policy From ICICI Bank.
 CNG Complete Kit: Rs 52500/-( Italian Kit- Rs 46000/-, Italian Lambda Control-Rs 3000/-, Italian Timing Advancer-Rs 2800/-, CNG Insurance and CNG on Registration)
I had words regarding CNG with Anjali (M/S Fucon Technologies Ltd.[protected] Referred by Mr. Joshi (Competent Lajpat Nagar).

But here I have given the money and I have been treated like I am begging for something and not even they denied me to give the delivery on the given date but also for next given 2-3 dates. Then I realized that I have been ripped off and said that either give me car or give me my money back. But he said it’s not possible. And after so many problems the car has been given to me on dated 30/11/2008 after a month.
No. : SGPO8000677 Date: 30/11/2008 Reg.No. : DL1TX2035
Inv. No.:VSL08001092, Inv. Date: 31/10/2008
Veh. ID: MA3EED81S00738420
Engine No.:4562982
Chassis No.: 738420
Model: Wagon R LXI BS III (With Immobiliser)

But Car was being delivered to me from Mr. Joshi, Competent Lajpat Nagar but it was in the disaster because of not given me the deal what had been promised like….

Problems:
 I haven’t got the Invoice yet (Only I have NEW VEHICLE GATE PASS)
 RC is pending (Promised to be given with in month)
 Not given the Credit Assure Policy
 Scratched on the left door
 CNG Kit
1. CNG Kit – Rs – 45500/-
2. Lambda Control – Rs 500/-
3. Not given the Timing Advancer

It is very pathetic that a number 1 company in the small cars in the entire India, is treating the customers like this or If someone who is representing the Maruti and ripping the customer like this then Maruti must take against of the Dealer and the Finance company.

I am hoping the best of your response from your side.
ASHISH SHANKHE
REGIONAL MANAGER
(DELHI & NCR)
+91 [protected]
ashish.[protected]@lilliputindia.com
ashish.[protected]@gmail.com