[Resolved] Maruti Udyog Ltd — cheating by the service centre | |
I am working as a Deputy Engineer in Maharashtra Housing and Area Development Authority since last more than 23 years. I had purchased wagaonR LX1 Petrol in the year 2008 february from star motor in New mumbai, the first two services were arranged by the star motors only. for third free servicing i gave my car to Topgear Automobiles in the month of January 2009(authorsed service station of Maruti Udyog Ltd) as the owner stays in our locality. but when the servicing was done they gave me bill Rs. 5646/- in which they added all the things which comes in free servicing (copy of the bill dated 1-1-2009 attached h/w) and when once i was driving my car then i observed that brakes are working then i immediately informed to the top gear automobiles, then they informed that they will have to check the brake and for that they gave me another bill of Rs.778/- (bill copy attached). and once my car was hit by an autorikshaw then they gave me bill of Rs.8652/- without going for insurance and again when his mechanic was parking the car he could not park the car properly in my building compound, then i tried to park it, then it was hit to the main gate of the building. then his mechanic informed me that i am responsible for the incident and he took away the car told that insurance claim will be made. but without informing me he repaired the car and brought the same and gave me the bill of rs.5084/- (bill copy attached) and want me to pay this bill otherwise his mechanic is threatening me with dire consequences. i told the owner's brother each time you people are not insisting for insurance and repairing and insisting for payment and i am being a salaried person cannot offer to pay rs. 20, 000/- in one month. what is the benefit of making insurance. please take action so that they do not cheat the people (who do not have knowledge about the insurance and repairs) again and again. from m.a.baseer 404-b wing, tanwar aptt, kausa, mumbra, thane-400612 mob [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
My Name is Praveen, Chalissery PO, Palakkad Dist, Kerala, India.
I have given already a DD to SITHARAM AGENCY, but they told me that i have to purchase their accessories compelsory worth Rs: 10, 000/- and to take Extended 1 yaer Warranty with Rs: 1800/-.
Please take nessosery actions against the Agency.
I have given already a DD to SITHARAM AGENCY, but they told me that i have to purchase their accessories compelsory worth Rs: 10, 000/- and to take Extended 1 yaer Warranty with Rs: 1800/-.
Please take nessosery actions against the Agency.
MARUTI INTRODUCED AUTO CARD AND THAT CARD WILL BE CREDITED WITH SOME POINTS IF SOMEBODY PURCHASE A CAR RECCOMEND BY US BUT WHEN EVER PEOPLE APROCH THE AGENCY THEY ARE REFUSING TO GIVE THE POINTS, LAST WEEK I SEND ONE PARTY TO BUY AN OMNY FROM POPULAR COCHIN BUT THEY REFUSED MY REGFERAL COUPEN, I LODGED A COMPLAINT TO MARUTI BUT NO ACTION AND NO REPLY
My vehicle Number is KL-9W- 3025 (Purchased from Sitaram Motors, Palakkad, Kerala).
I met with an accident on 21st immediately I informed the accident breakdown service at Sitaram Motors. There was no injury to anybody However some damages in leftside doorwindow and bumber and window in left side of the vehicle. They took the vehicle to their workshop. Today is the 10th day. They never informed me the spare parts to be replaced or repaired either oral or in writing. Even when the vehicle is inspited by the personnel of Sitaram they never estimated the work cost. However, today they in formed me about replacement of parts which was not damaged. The process of settling the Insurance claim and repairs are not transparant.
I take this opportunity to inform you that I am Maruthi customer since last 15 years in Mumbai and 4 Years in Kerala.
Kindly do the needful immeditely
with regards
P.Radhakrishnan,
[protected]
I met with an accident on 21st immediately I informed the accident breakdown service at Sitaram Motors. There was no injury to anybody However some damages in leftside doorwindow and bumber and window in left side of the vehicle. They took the vehicle to their workshop. Today is the 10th day. They never informed me the spare parts to be replaced or repaired either oral or in writing. Even when the vehicle is inspited by the personnel of Sitaram they never estimated the work cost. However, today they in formed me about replacement of parts which was not damaged. The process of settling the Insurance claim and repairs are not transparant.
I take this opportunity to inform you that I am Maruthi customer since last 15 years in Mumbai and 4 Years in Kerala.
Kindly do the needful immeditely
with regards
P.Radhakrishnan,
[protected]
To.
Maruti Udyog Ltd.
Delhi
We purchase SX 4 Vehicle from your authorized dealer M/s. Kataria Automoibles Ltd., Surat. On 07/11/2007 vide D.O. No. 01789. From the beginning there was a 3rd Gear noise & vibration problem. It has been informed to your dealer on telephone as well as personally. As per there instruction we run the same vehicle up to 1000 Kilometers and given for service on 07/12/2007 vide Job Card no. JC[protected]. The dealer has service the vehicle subject to
1. Gear RH LATCH ESSY. Replace direct vendor warranty
2. 3rd Gear noise work pending for Gear shifter cable Assy. NA.
This has been mention in the Invoice No. BC 07006975 dated 09/12/07. After servicing also noise and vibration problem was not clear though we have paid bill amount of Rs.820/- on 09/12/2007
Again on 14/12/07 we have given the car for service Job Card No. JC 07007133 on 14/12/07 & the car was delivered on 19/12/07 vide cash memo no. BC 07007296.
On running the car on the road problem was not appeared to be solved and we have instructed Kataria Automobiles on telephone but they have not taken care of our complained. On 14/12/2007 we have already sent Email to Maruti Udyog Ltd. Delhi, and mention our complaint regarding noise & vibration problem in 3rd Gear. But we have not any reply from Maruti Udyog Ltd. or authorized dealer. We have repeatedly sent Email to Maruti Udyog ltd. on 16/12/07, 18/12/2007 & 21/01/2008, but mo response from both that is company and dealer. Due to this continues problem and expecting anticipatory removal of our complain we wait for passing our car with RTO Surat at last on 05/03/2008 our car was registered with RTO Surat. All this phenomenal is aware of by your dealer but has not taken any step for removal of deficiency in 3rd Gear problem. On dt.[protected] we have given a car to your dealer & have given a cash memo No. 89 in which memo also Gear Lever . Replaced in under warranty mention in remark column.
Again we have given the vehicle for repairing with our problem mentioning 3rd Gear Vibration on Gear Lever. The vehicle was delivered to us on 12/04/2008 and it was mention in pick memo.
1. Engine mounting replace
2. Front both drive shaft replace
3. Gear Lever Assy Complete Touch Though we have taken delivery from Kataria on 12/04/2008 . the same problem again come out while running on the road and was informed to your dealer on telephone Due to this problem we are feed up and tried and at last we wrote a letter by Registred AD Letter on 24/04/2008 asking them to furnished us a certificate that this problem is due to manufacturing defect which is not repairable. But Kataria Automobiles Ltd. has not replied to us and shown as inability and negligence in providing customer service. Simultaneously we have also given a legal notice to our lawyer on 26/04/2008. And in respose to this notice there lawyer had replied in uncleared manner. Hence at last we filed a case consumer forum court at Surat on dt. 18/06/2008
After filing suit also we observed that your company is failed furnished reply to our complaint in time and after a period of 6 to 8 months left. The company blames us by showing the warranty card . We also regret that your dealer has till date not submitted any reply in consumer Court. Meanwhile we have taken following services from your authorized dealer
Sr. Name of Authorised Dealer Date Remark
No.
1 Kataria Atumobiles LTd. 25/08/2008 IInd Free Service
2. ----- Do[protected]/09/2008 On same Pick up
3. ------Do[protected]/01/2009 IIIrd Service
4. Kiran Motors Ltd. 10/03/2009 Need to Gear
Lever vibration
5. Dhru Motors 25/03/2009 3rd Gear
vibration repair
Inspite of giving car for services to different authorized dealer but no fruitfull result received and none of your dealer is ready to give us technical defect certificate till date.
Our main problem is 3rd Gear Vibration and noise which is not solver by authorized dealer and inspite of our Email to the company, the compny has not taken keen interest for solving the problem, hence our demand is to pay the cost of vehicle with occurred expense and with interest till date from the date of purchased. The company should also pay compensation for mental harassment and also pay a business loss.
We astonished that such a internationally reputed company like Maruti Udyog under collaboration of Suzuki of Japan is not taking smallest care of the customer who purchased a car on reputation of Maruti.
Laxmichand Jariwala
Maruti Udyog Ltd.
Delhi
We purchase SX 4 Vehicle from your authorized dealer M/s. Kataria Automoibles Ltd., Surat. On 07/11/2007 vide D.O. No. 01789. From the beginning there was a 3rd Gear noise & vibration problem. It has been informed to your dealer on telephone as well as personally. As per there instruction we run the same vehicle up to 1000 Kilometers and given for service on 07/12/2007 vide Job Card no. JC[protected]. The dealer has service the vehicle subject to
1. Gear RH LATCH ESSY. Replace direct vendor warranty
2. 3rd Gear noise work pending for Gear shifter cable Assy. NA.
This has been mention in the Invoice No. BC 07006975 dated 09/12/07. After servicing also noise and vibration problem was not clear though we have paid bill amount of Rs.820/- on 09/12/2007
Again on 14/12/07 we have given the car for service Job Card No. JC 07007133 on 14/12/07 & the car was delivered on 19/12/07 vide cash memo no. BC 07007296.
On running the car on the road problem was not appeared to be solved and we have instructed Kataria Automobiles on telephone but they have not taken care of our complained. On 14/12/2007 we have already sent Email to Maruti Udyog Ltd. Delhi, and mention our complaint regarding noise & vibration problem in 3rd Gear. But we have not any reply from Maruti Udyog Ltd. or authorized dealer. We have repeatedly sent Email to Maruti Udyog ltd. on 16/12/07, 18/12/2007 & 21/01/2008, but mo response from both that is company and dealer. Due to this continues problem and expecting anticipatory removal of our complain we wait for passing our car with RTO Surat at last on 05/03/2008 our car was registered with RTO Surat. All this phenomenal is aware of by your dealer but has not taken any step for removal of deficiency in 3rd Gear problem. On dt.[protected] we have given a car to your dealer & have given a cash memo No. 89 in which memo also Gear Lever . Replaced in under warranty mention in remark column.
Again we have given the vehicle for repairing with our problem mentioning 3rd Gear Vibration on Gear Lever. The vehicle was delivered to us on 12/04/2008 and it was mention in pick memo.
1. Engine mounting replace
2. Front both drive shaft replace
3. Gear Lever Assy Complete Touch Though we have taken delivery from Kataria on 12/04/2008 . the same problem again come out while running on the road and was informed to your dealer on telephone Due to this problem we are feed up and tried and at last we wrote a letter by Registred AD Letter on 24/04/2008 asking them to furnished us a certificate that this problem is due to manufacturing defect which is not repairable. But Kataria Automobiles Ltd. has not replied to us and shown as inability and negligence in providing customer service. Simultaneously we have also given a legal notice to our lawyer on 26/04/2008. And in respose to this notice there lawyer had replied in uncleared manner. Hence at last we filed a case consumer forum court at Surat on dt. 18/06/2008
After filing suit also we observed that your company is failed furnished reply to our complaint in time and after a period of 6 to 8 months left. The company blames us by showing the warranty card . We also regret that your dealer has till date not submitted any reply in consumer Court. Meanwhile we have taken following services from your authorized dealer
Sr. Name of Authorised Dealer Date Remark
No.
1 Kataria Atumobiles LTd. 25/08/2008 IInd Free Service
2. ----- Do[protected]/09/2008 On same Pick up
3. ------Do[protected]/01/2009 IIIrd Service
4. Kiran Motors Ltd. 10/03/2009 Need to Gear
Lever vibration
5. Dhru Motors 25/03/2009 3rd Gear
vibration repair
Inspite of giving car for services to different authorized dealer but no fruitfull result received and none of your dealer is ready to give us technical defect certificate till date.
Our main problem is 3rd Gear Vibration and noise which is not solver by authorized dealer and inspite of our Email to the company, the compny has not taken keen interest for solving the problem, hence our demand is to pay the cost of vehicle with occurred expense and with interest till date from the date of purchased. The company should also pay compensation for mental harassment and also pay a business loss.
We astonished that such a internationally reputed company like Maruti Udyog under collaboration of Suzuki of Japan is not taking smallest care of the customer who purchased a car on reputation of Maruti.
Laxmichand Jariwala
I DR S JAGDISH IS DISSAPPOINTED WITH REPAIR BY GARUDA AUTOCRAFTS BANGALORE FOR MY MARUTI SWIFT
I Praveen Chauhan Using a Wagonar VXI No. DL 3CAG 5998. Name of Omaxe Ltd. was not happy from APRA MOTORS (OKHLA). Below are the matter:-
My car was accident on 9th Of Jan, 2010 on which Total Bill Amount was Rs. 20847 including all taxes. Bill No. is BR09005201 Dated 18/1/2010. After 10 days when I received my car from Apra Motors, It was supposed from my side that the functioning of the car is good and going to smooth but it is been very huge dissapointment from APRA MOTORS behalf that their mechanical Work is not satisfactory and after 10 days my car is not running smooth as I Had Supposed. Kindly look into this matter on priority basis. Thanks!!
My car was accident on 9th Of Jan, 2010 on which Total Bill Amount was Rs. 20847 including all taxes. Bill No. is BR09005201 Dated 18/1/2010. After 10 days when I received my car from Apra Motors, It was supposed from my side that the functioning of the car is good and going to smooth but it is been very huge dissapointment from APRA MOTORS behalf that their mechanical Work is not satisfactory and after 10 days my car is not running smooth as I Had Supposed. Kindly look into this matter on priority basis. Thanks!!
MY CAR NO DL -3CAG-5998 IS NOT RUNNING WELL BECAUSE WHEN I M DRIVEING MY CAR FRONT WHEEL ALIGEMENT NOT PROPER I CALL TO APRA THEN HE SAY SIR UR TYRE IS NOT WELL SO U FEEL THIS PROBLEM AND SAME DAY MY CAR SERVICE BILL 4110 & EXIDENT BILL 20800 APPROX . BUT AFTER CLAME AND SERVICE MY CAR ALSO CREAT NOISE BUT APRA NOT RESPONDING . PL REPLY WHY I USE MARUTI . ALL SERVICE CENTER CREAT BILL AMOUNT BUT NOT SATISFIED TO HIS CLIENT, U SEE MY SERVICE BILL AND FARELY APPOIENT A MECHANEC TO CHEAK MY CAR, PL REPLY I M WATING THANKS
hi my problem has been resolve by topgear automobiles excellent service provided by topgear thane
from
Zishan Shaikh
from
Zishan Shaikh
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
6886
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
Maruti car innurance — Cheating
We had bought Maruti Wagonar in July - 2007. The car was covered under Maruti royal inssurance. At the renewal time i.e after one year, the representative of maruti came to us for renewal of the inssurance.The person was too rude to speak. When the authorities were informed they favour their repersentative.
Kiran motors had renew the inssurance without giving any benefits which they are providing to their relatives. They had pass over our benefits to their own relatives.
The Address is
KIRAN motors ltd,
Near Chhani Jakatnaka,
Old channi road,
Vadodara
Ph. 2771742