[Resolved]  Maruti Udyog Ltd — Mismatch in colour and rough handling

To,
The Concern Person
Maruti

Sub: For your Eyes: Issue with My Vehicle (ALTO: UP78BK-6859)

I’m (Vivek Tandon R/o 13/99, Parmat, Kanpur) your existing client, purchased an ALTO from your authorized dealer My Car, Jarib Chowki Kanpur in Oct’2007.

This is to divert your little attention towards my Past & Current complains.

Past Complain (12/Jan/08): Color defect in Roof ……Ref Correspondence Attached
[protected]---
Current Complain
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In the last month when I was in your workshop for my regular servicing, After checking Engg surprised & informed me that there is no engine oil in the car…please left the vehicle for complete checkup to find out the reason. After few days he informed me that there was some MANUFACTURING DEFECT in engine because of that the problem faced. He told me that you have an extended warranty so we will forward the details to higher authority to get the approval for the same. After resolve all the problems I have collect my vehicle with cash payment of bill.

Sir, unfortunately both the problems arises due to company fault……but faced by me. As I told previously I’m a private employee & bought this vehicle with my hard earned money so please guide IF I AS A COMPANY RESPONSIBLE FOR THIS AND U WERE THE CUSTOMER, THEN WHAT ACTION/STEP TO TAKE AGAINST THE COMPANY?

I am satisfied with the Engineers of the local service provider i.e. My Car but totally dissatisfied with company i.e. MARUTI.

Issue with My Car:
[protected][protected]
MARUTI offered the Auto Card for their customer to pay the amount towards service or expenses occurred by customer through the card but MARUTI withdrawn their arrangement with Citibank w.e.f. 31/08/09.

Is the administration staff of My Car aware of this? No, when I had a talk regarding the same & for my Points that I have earned…… the response from their side was not satisfactory……Ref Letter Attached

One of the most interesting things was they also unaware about MARUTI tie-up with SBI. ……Ref Letter Attached

Aside: There is notice pasted at the counter “Credit Card/Debit Card Machine is not working” on the other hand a board placed at customer lobby area…..showing the features/benefits provided by the Vendor/MARUTI……….having a statement some thing like “Pay your bills through Credit Card”. The same has been pointed out by me to the counter persons but they simply smile & left me with my statement.

It is not feasible to have the cash every time…..neither you accept cheque nor to provide the credit card facility……..U R the service provider with your conditions….we (customer) don’t have any choice……….I suppose thinking is based on this track.

Waiting for your reply.

Thanking You.


Vivek Tandon
(R/o 13/99 Parmat, Kanpur)
(Mb: [protected])
(Car No: UP78 BK-6859)