[Resolved]  Maruti WagonR — Bad service

Poor servicing of GEM Motor dealer, Kondapur, hyderabad.

Dont you take any serious action on GEM dealer or dont you support your maruti customer ???

9 months old Maruti Alto LXI. Went for servicing& wipers repair at GEM Motors dealer, kondapur, hyderabad. At the end of day while i was bringing my car i observed wipers were not working as before. i ask them they said bring it tomorrow. Due to my personal grounds where iam busy with my Wipro technologies, i was drop to go GEM Motors, Kondapur, Hyd.

Again next saturday, GEM Motors called me and said its 1 hr job, we will finish wipers repair now it self. I went from office to GEM Servicing center. They said we will finish this work by Tuesday evening...

Really very Bad Maruti GEM Motors dealers i feel... People think Maruti dealers provide nice service... No its Wrong... Maruti employees are not working like any other organizataion people... Its true... same thing happend for Second time...

Yes maruti dealers are providing very bad service... how to solve this ???...

There is no use or positive response from maruti udyog...

Make it as big and form a group and bring it to media... its better... people never buy indian product like maruti...which is full of pooor services providing to customers by its dealers like GEM Motors, hyd...

iF it is currect...they can definitely take an action on GEM Motors, Kondapur, Hyderabad ...
Hey atleast wipers also they cant repair... Great Maruti and its dealers...

Maruti Wagon R — bad customer service

hello,

we have launched a complaint for my dealer (jeevan motors, Raisen Road, Bhopal) to Maruti. complaint has been launched on 29th Nov.2008 but we haven't receive any response from maruti I gave a call couple of time but they are just forwarding me to either a regional office or here and their,
I don't know why a brand name like maruti provide a kind of customer service. below is the e-mail that I sent to maruti:

Dear Sir,

I am the owner of a maruti wagonr. the details of the car are as follows.


owners name: Arjun singh saini
registeration no: Mp-04 CC 2753
date of purchase :- 25/05/2008
Engine # 4483564
chesis no. 659238

the car was purchased from maruti dealer whose details are given below.

manager name: mr.ghanshyam
Jeewan Motors Pvt Ltd.
7, A/B Ashoka Garden
Raisen Road, Bhopal, Madhya Pradesh 462023, India
+91 [protected]
From the past three weeks we are having problem to start the car, may be due to some manufacturing defect or battery problem.
we have reported the issue to the dealer, who sent a mechanic who was unable to rectify the problem.
we again reported the issue to Jeewan Motors pvt. Ltd but they are not taking any interest to resolve the problem. we have made 3-4 complaint to the dealer who assure us that he will resolve the issue but till now nothing has been done. today I lost my patience as they are not taking my call any more.

we bought this car because of good reputation of maruti but with this kind of service it would have been better if I go for any other car.my neighbour has got a Santro and they have an excellent customer service. it doesn't look good to get a new vehicle started by pushing it from behind daily. due to this problem we are unable to drive our car for any urgent work.

as a customer of maruti I would request you to take up the issue with the dealer for speedy rectification of error in my car. I have also spoken with your customer service representative who provided me the complaint number :- [protected].

best regards
Arjun Singh Saini

+91- [protected]
+91-[protected]
now tell me what can I do, where should I go, , , , , , , , , , , , , , , , , , , , , , , ,

Dear Sir, Please write us at [protected]@maruti.co.in with all the details. We will check the issue and get it sorted.

Regards,
Maruti Suzuki Care