Comments
After paying security deposit of Rs.5000/ I got a matrix card which i used it and the bill amount or usage was less than Rs.5000/- . Matrix had promised me to return the rest of the amount by cheque but yet i had not received it. I hope you take this into consideration or else i had to take serious action against you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
386
Pending
0
Resolved
243
+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
View all Matrix Cellular contact information
This is with reference to your complaint put on below said URL and our tele conversation happened last week.
https://www.consumercomplaints.in/complaints/matrix-cellular-delhi-c667474.html
We sincerely apologize for the inconvenience caused to you due to non functionality of the number and we also understand that this would have been very upsetting to you.
We would like to assure you that Matrix always tries to deliver the best services to its client, however sometimes because of network congestion or due to incompatible handset the connectivity problem occurs.
We would surely be waiving off the the bill amount for the services which you could not use, however we would request to you kindly wait till final billing which is expected by 4th Week of November 2011, we will have the complete bill amount reversed (if no usages found) along with your security deposit. We will keep you posted on the progress.
Trust, this clarifies the matter.
Please feel free to write us back in case of any further clarifications.
Thanks.
Regards,
Support_Matrix