[Resolved] Matrix Cellular International Service — Non refund and poor service | |||
I had taken matrix cellular international service ( mobile no.[protected]) by depositing rs.5000/- for use in the usa. But matrix din't work there for 95% time. Matrix gave very bad service. Even after repeated complaints it did not work. After my return i surrendered my matrix cell chip to their agent sunil on 20/07/2011 vide their receipt no. 512202 ( sunil mobile no. [protected]). This was also communicated to their dy.Manager channel sales ms.Tanvi p shah mobile no. [protected]. I was assured i will receive refund of about rs.2800/-.But till date matrix has not sent refund of my amount. Narendra kumar mobile no.[protected] email id- [protected]@yahoo.com and [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Please note that the refund was paid in time, it was also informed by the representative: Nihar: [protected], that refund may take upto 25 days after returning the card.
The claim seems to eb baseless and without any logic.
Regards,
Team Matrix
The claim seems to eb baseless and without any logic.
Regards,
Team Matrix
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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Sincere apologies for the inconvenience caused, Could you let us know what was the network connectivity issue you faced ?
Sir the refund is processed on closure of account, This has been initiated, I will update you on the status for same shortly
Thanks
Matrix