[Resolved] Matrix Cellular International Services Pvt Ltd — Problem with Bill

royden.mark

Address:

Bangalore, Karnataka

I am currently a student in the US and I've taken a Matrix Cellular student plan. I was shocked to see my invoice number ATTG3095923 was for Rs.50,064.34. The majority of the charges - Rs. 41,500.04 - was for other data usage. It turns out that Matrix Cellular somehow didn't update my data plan details and I've been paying GPRS download rates all along. I had taken an iPhone 4 and was told that the 2GB data plan(Costing me $25 a month) is absolutely compulsory for the iPhones. I had opted for the same, since I didn't have any choice.

I was also told that my phone would be delivered to my US address via courier. When I didn't receive my phone, I wrote to Matrix Support, and it turns out that no one at Matrix had any details about the phone that I had opted for. I later got my phone, though pretty late.

After I got the invoice, I called up Matrix Support and was told that, first, my data plan records are not updated with them, second, they have no records of an iPhone being purchased by me. They went on to ask me how I had paid for my iPhone. I want to ask them how they could deliver something to me, if I had not even paid for it.

Quite frankly, I'm appalled by how Matrix operates and I'm scared of bearing such a large credit bill for no fault of mine. I'm a student with no source of income and this is turning out to be a huge headache.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Atly Kulkarni

Dear Sir/Mam,

I travelled to Singapore from 25th nov 2012 to 02nd dec 2012. So I needed a local a SIM card and data card during my visit in order to avoid any roaming charges on Indian card. My budget was around 2000 to 2500. And I came to know about a good local deals from matrix executives. A big mistake I heard to them!! A lady called Shivani came to my place. I informed her about my budget and she suggested me about this perfect plan according to her. The total bill of these two cards should not have been more than 5000 based on our discussion. But when I received the final bills, I was shocked to see it to be 52, 000/-. Its not a joke unfortunately! This is ridiculous with the fact that the Internet and Telephone connections have become very cheap these days, this amount could give me unlimited internet/mobile service for at least a year anywhere in this world. When I called customer care, they started claiming about the itemised bill that they had. This is a perfect example of professional cheating.

The way they have created the itemized bill does not make any sense. Just like Savita has mentioned above, all that Customer Card has said that this is how it is charged and that I didn’t used budget dialing services. Why dint their exective tell me about it when I had confirmed with the executive that my budget was not more than 2500. I fail to understand their cryptic means of service. I refuse to pay for the extra charges and told them that as per my calculation I owe them not more than[protected].

When I just opened up the consumer complaint forum, I was not surprised to see so many complaints against matrix (www.matrix.in) products and their services.

This is my official consumer complaint. I am ready to share all the information with the Indian Consumer Complaint team.

Someone really needs to take some serious action again Matrix for exploiting the peope with the misuse of technology and by misleading the people with their services/plans.

My Contact Number: [protected]

Thanks,
Atul