[Resolved]  Matrix Cellular International Services Pvt Ltd — False call usage charges

Dear friends,
I want to share my problem with matrix cellular services pvt. Ltd, 7 khullar farms, mandi road, mehrauli, new delhi. On my visit to china i contacted matrix to provide me a sim card. They immediately send there representative to my house to hand over the sim against an advance payment of rs. 6000. I was impressed with the fast response. But when i saw my first bill of 5 days it was rs 5800 i was shoked and to my surprise out of total call charges about 4000 was for internet usage i immediately contacted matrix and i was told that you have to put the option of no internet connection in your cell phone as internet activation comes with the sim card. I thought its my fault so i made the full payment. But i got elerted. I decided to further check the bill. In the second bill i checked the call duration and to my surprise there were some calls in the bill which were wrongly charged for call durations. For example when i received a call from india thru my airtel connection and talked about 1.03 min my airtyel charged the call for 2 min. But matrix charged the same call for 3 min. I.E 01 minutes extra. I checked all my bills and to my surprise each bill was overcharged for about rs 500~600. I had already made payment of rs 10,000 out of rs 15816.92. And when i asked matrix cellular new delhi to recheck and send the corrected bill the send me a legal notice thru legal knights law firm stating 1-7 years imprisonment. When i talked to mr chandra shekhar of legal knights law firm and briefed him about the problem he said you send me the mails. Thatis mr chandra shekhar without going into the details send me the notice. In my opinion matrix should be banned in india and the degree of such lawyers should also be cancelled. I will fight against this because i still believe in indian law. Anuj verma
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Aug 13, 2020
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    Matrix Cellular Phone
    +91 80 6649 1074
    +91 98 1128 8888
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    7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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