[Resolved]  Matrix Cellular International Services Pvt Ltd — Overcharging on Cell phone

Address:

Mumbai City, Maharashtra

Dear Sirs,

I have a grievance against Matrix Cellular and their services.

I went to Japan on 26th June, returning on 14th July.

Since Indian cell phones do not work in Japan, I took a connection from Matrix (cell no. [protected]) wherein they gave me a cell phone instrument and the sim card for use in Japan.

The billing was to be done subsequently. Hence it is a post paid connection. Matrix took an authorization to charge the call expenses to my credit card.

On returning, I was shocked to receive a total bill of Rs. 50,000 from Matrix for what I consider minimal usage of the cell phone, both voice and data. In fact, the major charges were for data usage. The extent of data usage could not be gauged at all and I have to rely on Matrix for determining the usage through their Japanese partner.

I need assistance in reducing the bill amount to reasonable levels.