[Resolved]  Matrix Cellular (International) Services Pvt.. Ltd — Fraud

Address:Chennai, Tamil Nadu

Dear Sir/Madam,

We went to Srilanka on a visit for 3days (From 10-Feb-2011 To Date: 13-Feb-2011). Inside the airport some executives from Matrix Cellular (International) Services Pvt.. Ltd chased us and sold the roaming free SIM card for 500indian rupees. They gave us two SIM cards 1 is for free and they also said that the calls between these two numbers are also free, so we bought totally two cards for 500indian rupees. On flight we checked SMS and came to know that they have charged us 5000INR (instead of 500INR). Since we were in a hurry we failed to read the papers where they asked us to sign. Ofcourse its totally our mistake, we thought the stall is inside the airport (Chennai Airport) and they wont cheat us.

The story is not over yet, Since they have done these kind of Fraudulence. We have not even touched the SIM cards (Not opened it from the SIM Pouch (Zero Usage)).

Now they have sent us the bill for two SIM Card.
Main Sim Card: 715.00INR
Account Code: 369333
CAF Number: M1333646
Mobile Number:[protected]

Second Sim Card: 165INR
Account Code: 369333
CAF Number: M1333647
Mobile Number:[protected]

Connection From Date: 10-Feb-2011
Connection To Date: 13-Feb-2011

Totally i have to pay IND Rupees 880/-. This money is not a big deal,
but literally they have cheated us.
So beware of Matrix Cellular (International) Services Pvt.. Ltd.

Note: Kindly take necessary action

Thanks in advance
U'nus & MohanBabu
[protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Please note that Matrix is the postpaid mobile service and no one can sell it like prepaid. At the time of giving sim, Matrix doesn't take any money towards sim card. What they do is they block Rs.5000/- per sim on your credit card or take Rs.5000/- per sim as security deposit.

In this case Rs.500 which you are talking about is the rental per trip, They also have plan of Rs.25 per day rental plan. You need to check which plan they gave you.

This is clear example of sale wrongly done by the concern sales executive and you need to bring this to notice to the concern people in Matrix.

Next action for you should be to wright to [protected]@matrix.in and ask for detail call report for your mobile numbers and also talk to Matrix customer card at [protected] regarding the same.

Lokesh Rathod
www.lokeshbusinesssolutions.com

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