[Resolved] Matrix Cellular — Incomplete Product info, leading to excess billing | |||
Hi, i had recently traveled to Singapore. For this purpose i contacted Matrix Cellular International Services in order to a get a sim card for using in Singapore. When the executive came to deliver the same and the product information was given to me, i was told that GPRS services are not available on the SIM & cannot be activated, only plans for Blackberry users were there. i am working in a MNC and use a Nokia E-7 phone, which downloads my mails for office & personal accounts directly. When i came back from Singapore i was billed for Rs. 7,500 for "data charges". On complainnig to the Matrix Customer support i was told that GPRS services were pre-activated on the sim, hence the charges for downloads. Since i was not aware that GPRS services are pre-activated i did not deactivate the automatic download of mails on my phone, hence when i put the sim card in my phone in singapore, it downloaded all the pending mails. This resulted in the excess charges of Rs. 7,500, my telephone budget for the trip was only Rs. 800, my calls were well withing the budget, but this "data surges" is definitely uncalled for. i want compensation against this fraudulent company who do not give complete product information before sale. Please help !!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I am from India and recently went to Singapore for a four day trip. My plan was to take a local Singtel prepaid connection on arrival at Singapore airport.
However, at international departure terminal at Kolkatta airport, the salesmen of Matrix cellular convinced me to take TWO Singtel simcard saying it is cheaper than taking a local SIM in Singapore. He assured us saying the same Singtel card which you will take on Singapore arrival will be given to you here pre-activated without any difference in Tarrif. He did not even bother to disclose that they have given me a postpaid card instead of prepaid.
In a hurry, we took the connection. He asked us to sign a form and took Rs5000 as security deposit and assured balance amount refund after we return back.
However, post return to India, we called the matrix guy and handed him the SIM card at kolkata Airport. The matrix guy said, you will get the refund after bill is generated. But on the contrary after one month I was emailed the telephone bill of matrix, claiming Rs 18000 for both the Sim cards.
The Difference in TARIFF in Singtel Card given by Matrix compared of Singtel Prepaid Card at Singapore is as follows:
1. Matrix charges a fixed rental SGD 1 = Rs 37/- PER DAY. Singtel charges a one time sim card charges of SGD 10 with validity for 90 days. Singtel deducts SGD 0.60 per day for free incoming.
2. Matrix local call charges at Singapore = Rs 11/- . Singtel varies from Rs 3/- to Rs 6/- depending upon peak or unpeak hour usage.
3. Matrix ISD call rate from Singapore to India is Rs 33/- per min whereas Singtel call rate with 019 dialing is Rs 6/- or less.
In addtion Matrix charges are costlier as mentioned below:
1. They charge airport fee of Rs 150/- per sim if bought at airport
2. They are charging a surcharge of @10% of bill amount.
The above charges were not informed to us at the purchase point and they take signature from you in a hurried manner in a paper where these charges are mentioned. They just take security of Rs 5000 and assure refund immediately on returning back.
Singtel Prepaid from Singapore would have billed me Rs 1000 for both the cards while Singtel card given by Matrix have raised a bill of Rs 22000 just for a 4 days trip to Singapore.
However, at international departure terminal at Kolkatta airport, the salesmen of Matrix cellular convinced me to take TWO Singtel simcard saying it is cheaper than taking a local SIM in Singapore. He assured us saying the same Singtel card which you will take on Singapore arrival will be given to you here pre-activated without any difference in Tarrif. He did not even bother to disclose that they have given me a postpaid card instead of prepaid.
In a hurry, we took the connection. He asked us to sign a form and took Rs5000 as security deposit and assured balance amount refund after we return back.
However, post return to India, we called the matrix guy and handed him the SIM card at kolkata Airport. The matrix guy said, you will get the refund after bill is generated. But on the contrary after one month I was emailed the telephone bill of matrix, claiming Rs 18000 for both the Sim cards.
The Difference in TARIFF in Singtel Card given by Matrix compared of Singtel Prepaid Card at Singapore is as follows:
1. Matrix charges a fixed rental SGD 1 = Rs 37/- PER DAY. Singtel charges a one time sim card charges of SGD 10 with validity for 90 days. Singtel deducts SGD 0.60 per day for free incoming.
2. Matrix local call charges at Singapore = Rs 11/- . Singtel varies from Rs 3/- to Rs 6/- depending upon peak or unpeak hour usage.
3. Matrix ISD call rate from Singapore to India is Rs 33/- per min whereas Singtel call rate with 019 dialing is Rs 6/- or less.
In addtion Matrix charges are costlier as mentioned below:
1. They charge airport fee of Rs 150/- per sim if bought at airport
2. They are charging a surcharge of @10% of bill amount.
The above charges were not informed to us at the purchase point and they take signature from you in a hurried manner in a paper where these charges are mentioned. They just take security of Rs 5000 and assure refund immediately on returning back.
Singtel Prepaid from Singapore would have billed me Rs 1000 for both the cards while Singtel card given by Matrix have raised a bill of Rs 22000 just for a 4 days trip to Singapore.
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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i cant say — billing for a product which i am not aware and not in use
i am bieng charged Rs2142.46 every month for a product which i am not aware .i am not sure of subscription ID and password.kindly give details and canel my subscription at the earliest