Comments
Sir
On 25th May 2014 I left for US from Hyderabad airport.
Matrix sold me a SIM card & the executive who sold me the card said they will charge me only for international calls
& nothing else. They also said I will be charged only $20/- for the first 15 days & the company would contact me regarding the service by phone or mail. If I am not happy they will close the service.
1) I never received any confirmation call from the company
2) They charged me for something called data plan which I did not ask for.
3) when they sell the SIM cards they are in person. I tried many times to contact the company executives to stop the service they never respond.
4) They added some thing called fixed charges to the bill which they did not inform about.
I request take necessary action so that the travelling public are not cheated.
Regards
Aravind Bodepudi
On 25th May 2014 I left for US from Hyderabad airport.
Matrix sold me a SIM card & the executive who sold me the card said they will charge me only for international calls
& nothing else. They also said I will be charged only $20/- for the first 15 days & the company would contact me regarding the service by phone or mail. If I am not happy they will close the service.
1) I never received any confirmation call from the company
2) They charged me for something called data plan which I did not ask for.
3) when they sell the SIM cards they are in person. I tried many times to contact the company executives to stop the service they never respond.
4) They added some thing called fixed charges to the bill which they did not inform about.
I request take necessary action so that the travelling public are not cheated.
Regards
Aravind Bodepudi
Dear Mr. Bodepudi,
I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Tushar Agarwal
Sr. Manager
Customer Care
I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Tushar Agarwal
Sr. Manager
Customer Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
386
Pending
0
Resolved
243
+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
View all Matrix Cellular contact information
Matrix — regarding the email alert for billing
sirmy name is ashok babu using the no [protected]
i had changed my plan from249 to 199
i want the bill through mail as well as inm paper also
and one more thing i want my airtel web user id and password also