[Resolved]  Mega Cabs Ltd — Unprofessional Behaviour

Address:

South Delhi, Delhi

On 16th November 2010, I and my Director landed at Indira Gandhi International Airport, Terminal – T3 from Lucknow by Kingfisher Airlines. We reached at around 12:00 midnight and went straight to Mega Cabs counter to book our Cab. I had to go to Indirapuram and my Director had to go to Friends Colony. We decided to hire one cab as Friends Colony is on the way to Indirapuram. Before booking a cab I talked to the person in charge and told him that we want to hire a cab to Indirapuram and in the way you need to drop my director at Friends Colony to which he agreed and charged accordingly. At around 12:50am we boarded the cab (Cab No. - 3549) from gate no. 4, pillar no. 14 from T3 terminal after making full payment through my credit card. (Customer Copy Attached).
At around 2:00 am we reached Ashram and asked driver to drop my Director at Friends Colony, to which he refused and said he needs to get down here and take an auto. We clearly told him that it has been agreed with your senior but he out rightly refused and said that if you want me to drop him at Friends Colony then you need to pay me Rs.500/= for which we did not agree. We had an argument with him and he started abusing us and also threatened us. At this point of time we realized that he was drunk. We tried to make him understand that we have already made the payment accordingly but he didn’t listen and took our luggage out from the cab and kept it on the road and left, leaving us stranded on the road in the middle of the night. We called the call center but they did not solve our problem and told us to wait for 1 hour till they find any solution. It was a real mental torture and also very risky at that point of time. We were not able to find any mode of transport and we had to walk about 2 km along with our luggage in the middle of the night. Finally we found one auto rickshaw who charged Rs. 300/= to drop my Director at Friends Colony which was just 4 to 5 kms from there, having no other options we had to pay. Similarly I had to pay Rs.600/= to reach to Indirapuram at 4:00am in the morning.
The whole experience was very disturbing and no one expects this kind o[censored]nprofessional behavior from such reputed organization.
Even after making a complaint (Complaint no. 001) to mega cab on 16th Nov. 2010, surprisingly till date there is no reply from them.