Mega Cabs, Mumbai, India — Missed my flight due to Mega Cabs
Dear Sir , This is what I have written to Mr.Kunal Lalani , CEO , Mega Cabs but I have not received any response from him or call center or their service team.I have missed my flight and I need explanation for the same.All details are enclosed and all can be checked on their system too.
This is Ahmer Hussain from Citibank.I am VP with Citi based out of Mumbai.
This was the first time when I have decided to try Mega cabs services , I thought I will try and recommend to all my colleagues in future , but had a really bad experience and have missed my flight too with loss of 20k.
I would like to share the same with you to take some action on the concerned people involved.
I have booked cab well in advance in morning (on 8th Sept 2010 ) for evening 5.30 PM pick up from Wadala Easr for Domestic airport.I haven't received any driver details till 5.30 PM ( as per the process I should have recived SMS )...then I have received one sms by 5.35 with driver details.I have called driver , he has told me very casually that I will come after 1 hr...if you want to wait then wait or cancel the booking...I started asking him the reason for delay , then he said - don't tell me anything , this is all becoz of call center guys...u call them...they have informed me very late ans I cannot help.
I have started calling call center and number was reflecting connection error ( do you have software to identify a problematic number and rigister this kind of SMS automatically !!!!) , then I tried from my wife cell and the number got connected ( how is this possible ).By this time I was too late to reach airport and catch flight....other taxies were also not available.
I have spoken to one Mr.Singh from your call center...he started blaming drivers.WHEN I ASKED YOUR EMAIL ID , HE HAS DISCONNECTED THE CALL AND NOW FROM MY WIFE CELL ALSO NUMBER IS NOT REACHBLE.This is really pathetic way to treat customer.
TELL ME PLEASE THAT WHOSE MISTAKE IS THIS ? HAVE MISSED MY FLIGHTWHO WILL PAY ME THE LOSS ??? Mega Cabs ? Call center or the driver ???
PLEASE UPDATE ME ON YOUR ACTION.MY CELL NO IS [protected] ND MY WIFE CELL NO IS [protected].YOU CAN CHECK FROM YOUR CALL CENTER...BOOKING was for 17.30 PM , 8TH SEPT'10.
Please reply me as soon as possible.
--Sent from MobileRediff--
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