[Resolved] Mega Cabs — Taxi does not arrive | |||
This is regarding the taxi booking done by me for today (1st Nov) morning 8AM. I had done the booking on 31st Oct, 7PM through my cell phone. The booking ID provided was B172. The pickup was from Belapur (Navi Mumbai) and the drop was to Domestic Airport. But no cab arrived today morning. I did not even receive any SMS from company's side. I tried calling its number again today morning for almost 30 minutes. I was put on hold thrice (for 10 minutes each) but when my turn came, the line got disconnected. The situation was really very disturbing for us as our friend was scheduled to take her flight to Delhi. Once we realized that talking to the company was meaningless, we tried for regular taxi and luckily our friend could JUST reach on time. The services provided by Mega Cabs can be described as ‘ridiculous’. As if this was not enough, I call its call center in the afternoon to enquire. I was told that the managers were busy and I could drop the email to them. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Mega Cabs — Taxi didn't arrive at all!
I am in an advanced stage of pregnancy. I hired a cab a day before I wanted to travel, just to ensure that I don't need to travel by a 3-wheeler.Half an hour before the pickup time, I got a call that said due to some "technical fault", the cab wouldn't come to pick me up. I requested them to arrange for another one, even if it's a little late, but they flatly said, they couldn't help.
Finally, I had to travel by a 3-wheeler, since no other cab was available in nick time.
It's is the first time I hired the service of Mega Cabs & this is the service I got. I've been loyal to Meru for the last 6 months & have never faced any such issue.
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Mega Cabs — Car not arrived
I booked a cab at Mega cabs for 3p.m. to travel from Thane(W) till Borivali (W) at 12p.m. today morning ie. Dec.14,2009 (booking no. B855) . The lady at the call center gave me the confirmation that cab will reach my place by 3.30p.m. After giving them a call at 3.25p.m. I came to know that cab got broke down and wont be able to come. These pepole dont even have a courtsy to call in advance and tell that they wont be able to arrange the cab. Atleast I would have arranged for some other option as it was urgent for my dad to visit a doctor.Even after telling the person that I need to talk with the manager he was not willing to transfer the call.Will be greatful if you could take strict and neccessary action against these ppl.