[Resolved]  Mega Cabs — Poor service

Address:

South Delhi, Delhi

Booked a mega cab on 9th Apr-2010 from Vasant Kunj to Gurgaon. I called the driver 20 minutes before the pickup time, to explain the pickup point and got to know that the driver has a relative to drop at Gurgaon and wanted to take him along. I refused straight away and he kept insisting. Talk about professionalism...Huh. Anyhow, the cab arrived, thankfully without the extra passenger but 20 minutes late. The condition of the cab, as always, was pathetic. Compare the same to Meru where you are getting service worth every single penny you spend. Cleanliness (or the lack of it) has always been a problem with Mega Cabs. Wonder why they choose to overlook it! Coming back to my experience: My agony was not over yet as the cab broke down midway. I called up the customer care to provide me another cab and the guy very conveniently asked the driver to coordinate with another cab driver who was some distance away from the place. I was surprised at the response and those people didn't even call me to ask if i got the new cab or not. It really pains to pay 15 Rs per Km when you know the cab runs on CNG and 90% of what you are paying goes to the non-existent service charges.
I learnt my lesson today: Always try to book a Meru cab first. In case it is not available and you have the guts to endure a painful journey which is not worth what you'll be spending......book mega cab :)