[Resolved] Meru Cabs — Not dependable
This is the second time I had bad experience with Meru cab service.
I had booked via telephone booking, yesterday a cab for Domestic airport drop for 5.30 am today. I got the sms immediately about the booking confirmation
Reference no – AL1A4166
I was told that I will receive a SMS about the driver name and contact details 30 mins prior to the schedules pick up time. Which is 5 am. Until 5.30 am no sms, so I tried calling your numbers 44224422, I was 34th in wait list, the call lasted approx 17 mins, and was adruptly disconnected when I was 2nd in wait list. Again I dialed I was 26th in wait list, again 15 mins and I was 2nd in wait list and the call dropped.
Then I had no other option but to take my own car to airport, where I will have to bear the heavy parking charges as I am going out of town for 4 days. While I was driving I received the sms at 5.55am, which gave me the name and number of driver . whom I immediately called and he said he was not aware of this pick up and he had already logged off.
The cab no : MH01JA9674, Name – Sachin Ram Sharan Phatak, mobile no – [protected].
Such is the pathetic service that Meru cab service is offering, this was my first attempt and is last .
I had almost missed my flight because of your service.
Complaint marked as Resolved
[May 07, 2014] Meru Cabs customer support has been notified about the posted complaint.
Verified SupportMeru Cabs Customer Care's response, Mar 21, 2015
Hi Prasad, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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