Mohon Motor - Kolkata, Maruti Udyog - Wagon R Lxi — Cheating customer at the time of servicing & maintenance of car
SSharad Kumar Verma
I am having problem in my new True Value WagonR. On the Date of Delivery(09/11/2007) of the Vehicle we found that A.C is not working and also some other minor defects in front of the Delivery Executives. So they people commit us that they will fix it on Sunday (11/11/2007)(Only A.C) But today(11/11/2007) when i reach at the Showroom they regret it for today (with Rude behavior) and committing again for tomorrow(Monday 12/11/2007) but when i compel them they agree to me for pick and drop of the Car tomorrow from my home as i will be in office tomorrow and parents are also Working. So my Overall First Experience with maruti is very Embarrassing.
Now, according to your check list of 120 points we found many Errors in our TrueValue WagonR at the time of delivery of the vehicle in front of Executives as well as right now also which are as follows : -
1. Knocking in the Engine.
2. Right Side Rear Door Lock is not working properly.
3. Car is not properly cleaned from inside and from outside. Example like Inside of Meter there is lot Dust which makes its needles slightly invisible and from outside there are lot of place which needs Rubbing. Also the RIM of the Vehicle is not cleaned and painted.
4. They provide us only one Key of the CAR and regret us for the Second key of the CAR.
5. And the Main thing is that A.C is not working(Reason No GAS).
6. Car's Rear Seat Head Rests are not of WagonR model as they are of ZEN Front seat Model which are larger in size and creating a lot of trouble while driving and viewing from the Rear view mirror.
7. Car is Taking a long self at red lights means when temperature of the Reaches at the normal level it starts taking the Long self.
So these are the some points which makes failure in your 120 check point list.
So please please please its my humble request that either fix these troubles as soon as possible or please take this car back and return our money (I am ready to bear loss of 7 days depreciation) as i m interest in other brand like Hyundai (because of nice behavior and excellent after sale service).
Ericsson India Pvt. Ltd.
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