Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  More Supermarket — RUDE BEHAVIOR OF STAFF

It was all about a trash bag which I bought from more. At home the bag did not fit specifications. I went to a nighboring store and got the requisite size. I went to the more shop and asked for a refund. He saw my bag and asked me to write my details such as phone address etc. I refused. Why should I give my address to unscruplous shopkeepers? He thought, without asking me that it was an exchange making no effort to listen to me that I bought the item from another shop, when clearly I had the bills of both shops, where the items including the garbage bag was bought and the only item the other garbage bag was purchased owing to it not meeting the requirements. It is non of his business to know where items are bought. He does not even have an idea of the items kept in his shop. It is his job to ensure that he knows what he is selling and the kind of items kept. He refused to refund the item and tried to make other customers waiting at the till jumpy. After much arguement he did refund the 50 rupess[after making a fuss on no change and asking me to purchase something in place of the 50 rupees]. He refused to give me the bill.
He was very rude and was in fact quite a bully to customers and colleagues. Getting a bill is my right.
It is his job to return items and give new bill afterall everything is computerised.
ADVERTISEMENT
Complaint marked as Resolved Aug 14, 2020
Complaint comments  18 CommentsShareTweet

Comments

More Stores — Non delivery of items and Very rude behaviour

I ordered a list of items amounting Rs. 1000 at 9AM on phone to the nearby "More stores" i.e., Thoraipakkam,Chennai.
The store manager told me that the order will be delivered within 1 hr. Then I called the store at 3 PM for follow-up as the order was still not delivered. They told me the delivery boy has started and the order will reach in 30 minutes.
But that 30 mins never came and I called them up again at 7PM. Then the store boy is asking me to repeat my order.

I got impatient, but still repeated the order again as it was my fast day and it was important form to get my items delivered. The store boy assured me that the order will get delivered by 1 hr. But again, it wasn't delivered and I called the store boy and asked them regarding the status at 9PM, then he replied me very rudely saying that the store is closed now and your order will be delivered tomorrow. I asked them why I was made to wait 12 hrs for a home delivery and again being asked to wait for another 12hrs, then he didnt even bother to answer me and dropped the call.

I felt like some joke is going on. Is this the kind of treatment we can expect from such a supermarket? If home delivery was not possible, then they could tell me that clearly, then I could arrange some other alternative rather than waiting for 12 hrs for the delivery?

Is this how a customer should be treated ?

From that day onwards, I have stopped ordering from More stores and happily ordering from another store which charges me extra but on time and stands to commitment
TO
THE CUSTPOMER CARE EXECUTIVE
MORE SUPERMARKET

I LIVE IN CHENNAI LAST TWO YEARS AND IN TVH PARK VILLA ITSELF WHERE IS YOUR SHOP SITUATED.I VISIT THRINETRA/MORE VERY OFTEN (MINIMUM TWICE /WEEK) . BUT I NEVER FILL ANY GOOD FILLING. ABOUT IT. BE IT QUALITY, BE IT SERVICE.BUT WE HAVE TO ACCEPT THIS BECAUSE OF LOCALITY.THE STAFF IS POORLYTRAINED INCLUDING THE MANAGER.SOME OF STAFFS THINKS THAT THEY ARE OBLIGE THE PEOPLE.PARTICULARLY TODAY WHEN I WENT THE SHOP ONE OF YOUR STAFF NAMED SOME MR. TUTIKANAN(MAY BE IT HAS SPELLING MISTAKE) INSULT ME DIRECTLY.REASON IS I ASK FOR BILLING. HE DIDNOT BOTHER TO ANSWER ME.HE ONLY SAID SOMETHING TO HIS COLLIGUE.I KNOW THIS LETTER WOULD BE NOTHING AND YOU DONT TAKE ANY ACTION BUT AS A CUSTOMER I SUGGEST YOU TO PLEASE REACT AND SOMETHING FOR EVERY CUSTOMER OF THE LOCALITY PARTICULARLY NORTHINDIAN PEOPLE(BECAUSE MORE STAFFS MISBEHAVE WITH NORTH INDIAN PEOPLE MORE)
SRABANTI
TVHPARKVILLA
Asking for Phone number and phone number was not a wrong act as u are trying it to be. The company also need to keep track whether the refund is genuine or not.

Lot of complaints on this forum are unjustified
ADVERTISEMENT
this is regarding my resume send before two months but still i have not received any reply from you so please give reply as soon as possible.


Regards,
Madhuri Shinde
[protected]

Bag It Today — Rude behaviour

One day i got a call on my mobile from Bag it today, saying that jewels worth 66000/= will be given free cost and along with that one mobile will also given. She informed that, to avail both these i need to pay 18000/- towards taxes and packing and courier charges. On hearing this, i replied that, i am not interested in this offer. As soon i rejected their offer, that lady called me a "stupid".

This kind of behaviour is not acceptable
Please friends do not buy any mobile phones Esp "BLACK BERRY" coz the authorized service center will refuse to repair it.

And told me to contact the person from where I purchased the hand set. When I told them that i had purchased it through online, the they asked me to contact the company from where I purchased the hand set. i.e Bag It Today

And as we all know that Bag It Today never resolve any issues after delivering the products.

SHAME FULL

Divyendu Kumar

[protected]
I totally agree.
I HAVE PURCHASE ONE 1.25 LT THUMPS UP FROM THE MORE STORE AT BULL TEMPLE ROAD BANGALORE THEY HAVE BILLED ME FOR 33/- WHERE AS IT WAS 21/- SHOWN AT THE THUMPS UP COUNTER THEN THEY CHECKED AT THE COUNTER AND TAKEN MY THUMPS UP BOTTLE AND BILL WITH CUSTOMER SERVICE DECKS THERE THEY RAISED CREDIT NOTE FOR DIFF. 12/- AND PAID ME THE DIFFERENCE 12/- RUPEES BUT NOT GIVEN THE THUMPS UP BOTTLE. EVEN I FORGOT TO ASK THE BOTTLE BACK AND CAME OUT. ONCE I REACHED MY PLACE AND CHECKED THE BILL I REMEMBERED THE THUMPS UP BOTTLE IS WITH CUSTOMER SERVICE COUNTER.

WE WENT BACK AND ASKED THE THUMPS UP BOTTLE THE NONSENSE FELLOW THERE SAID IT'S NOT POSSIBLE TO GIVE ANY THING TO LEFT WE ARE NOT RESPONSIBLE FOR YOUR MISTAKE.

THE WHO WAS THERE AT THE COUNTER AS TAKEN THAT THUMPS UP BOTTLE TO HIS HOUSE.
EITHER WE WANT THAT THUMPS UP 1.25 LT BOTTLE OF OUR MONEY.

MANISH BAFNA
+[protected]
Mahesh Burra's reply, Jan 25, 2017
Yes mam vijetha supermarket so better than more they will respond for everything
dear sir .
my name is jahnavi and im 19 years old i had a very humiliating experience in your yapral outlet where your staff frisked me in the presence of male staff and the male staff did not have the courtesy of leaving the room durning the process and they were simply watching as if it is funny thing going on. please refer to my email sent yesterday i.e 24/4/13 informing the rude behaviour of the staff at your yapral outlet hyderabad
yesterday by mistake i carried one cadburys silk chocolate which i purchased earlier at a shop near my house, your people suspected me of shop lifting and frisked me this they have done without checking either through the bar scanner or watching the cc tv footage.is it not their responsibility to checkup whether it is really from their shop by simply searching their stock inventories before accusing me
without checking any of this they have insulted me by frisking me in the presence of male staff when i protested and asked them to verify my chocolate with their inventories they have not verified but publicly accussed me in the customers presence, the manager was the most aggressive and he was very impolite practically accusing me without checking his shop stock.yapral is a small place and we are known to many people it was very humiliating that i was being a lady frisked in the presence of male staff members and the male staff were looking at me without leaving the room. i have already lodged a complaint and so far your helpdesk people are saying that they have forwarded the complaint to the area manager. i have not heard anything from him so far, is it the way you treat the lady customers in your shops
i want to know the answer or do i have to excalate to mr.aditya birla.
thankks and regards
jahnavi([protected])
Card No> [protected]
CM No. [protected]
Staff: Sakthivel
Date: 29-May-2013
Trinetra Super Retail Ltd, Ashok nagar, ground floor plot no B.128,

A horrible experience in this shop, Ashok Nagar, Chennai Near Bus stop, Udhayam theater . The attendees was one who was billing and the 2nd man was putting inside a bag. The 2nd man was acting strange for some time. It was late night and the shop was almost empty. Once I came out with things and showed the bill to the watchman, watchman said he wants to check my hand bag since he didn't check it while going inside. It was bit irritating since I was getting late for home. But i gave my hand bag to him . and the 2nd man who was keeping everything in my bag while billing, came out and started checking the product bag again. While billing all my products there was a item whose Bar code was not generating, so they got another similar product and gave me. But the 2nd person kept 2 Item [1 with barcode generating item and another without barcode generating ] in my bag, I was busy in talking with my friend so didn't notice. In outside while checking he found 2 item while only 1 item has been billed. Now what I am trying to convey here is, this was a planned harassment to me by the 2nd person . But the reason is unknown.
Because 1. while he found 2 item, he immediately said there are 2 items taken in 1 bill entry, while the bill was in my hand that time. without checking with and seeing the bill entries how he con-firmly said that immediately.
2. Then I said that you only kept inside the bag, so you are the responsible person for this. He replied I didn't keep any item. again he was questioning me when did I kept these things? which is a white lie.
3. I often come in this store but the watchman never checks my hand bag. same yesterday too he didn't check while entering . But the way he was checking it was not just checking, he was removing all my things from my handbag. Unless he was very sure he will find something in my bag nobody will search like this. and again the watchman lied that he called me while entering but I didn't listen and went inside without handbag checking. I was very disappointed and upset from the incident and right now also. I know it was done intentionally by the 2nd man who was keeping everything inside my bag but I seriously don't understand what happiness he got out of this, I don't even know him . I know I am in a hell India, where nothing happens without money or political power and profit. But normal citizen like me can convey via this way. I appreciate if from More management proper inquiry is taken. and of course, until that this shop will be a snake cave for me.

Thanks,
Sharmistha
[protected]
Worst Service. No responsibility. Cheating public.
I am the customer for more from 6 years. Below location management is worst. Just they are behaviouring cheapest like roadside sellers.
Sri Krishna Nagar, Plot No.61, road no.2, Parimala residency, jubilee hills, hyd.

Wrong bills. Don't they know how to make a bill. . When i came to home, when i saw the bill the bill is wrong rather than the exact prices. They will forget to mark. This was happened each and every time. I don't have patience to go back for rs.10 wrong bill. Thats why i am giving this feedback. The management of the store (Manager) is not good. Dont cheat public.

Your store name is MORE. But you are CHEATING MORE.

This is 2nd time i am giving negative feedback. Because of no patience to go and asking again and again. why the bill is wrong.

You are cheating people thats why you are getting billionaire. Don't cheat. Like this rs.10 how many people getting cheated in INDIA. There is no difference to MORE and road side sellers. Road side sellers is better than you.
TRINETRA SUPER RETAIL MARKET.

IN INDIA NUMBER OF STORE ARE THERE.

BUT THE ARE UNABLE TO MAINTAIN THE WEBSITE.

WHEN I GAVE FEEDBACK AND CLICK SUBMIT BUTTON. THE MESSAGE SHOWING PLEASE CONTACT ADMIN FOR THE ERROR

MORE... MORE .. CHEATING MORE .. CHEATING MORE.

ROAD SIDE SELLERS ARE BETTER THAN YOU.
PLACE : MORE SUPERMARKET
BRANCH : T NAGAR - CHENNAI
STAFF: GOVIND RAJ (MANAGER)
COMPLAIN: RUDE BEHAVIOUR

Dear Sir/ Madam,

I bought a Mayo sauce worth Rupees 75 from more supermarket T nagar branch. I found the Mayo Sauce to have lost its taste and was horrible to taste. It seem to be unsuitable for consumption. i went to this Manager MR. GOVIND RAJ to explain the situation, just to help him understand the situation and ask him to consider the issue. He refused to accept and asked me to check with product manufacturer if I claim to be true. Rupees 75 is not a big issue here but the way a customer gets treated is to be pondered.

Regards,
ARK
T Nagar, Chennai
Hi...My Name is JAYA PRAKASH From KANCHIPURAM i was purchased in more Supermarket on 03/03/2014 at 20:38 While I am purchasing i asked weather offer is there or not they said yea offer is there after the purchase was over while billing they said offer is not there we asked about it but they are not responding.They are doing same thing for all the customers.They are saying no offer hear after.We are not coming for offer we are Five years customer(Trinetra)...

My Bill No:[protected]
Trans:191727
customer Id:[protected]
lakshmanan pr
t nagar
We are regularly visiting More supermarket so much so on a daily basis. Yes the behaviour of the supervisor is found wanting many times. Today we purchased some items along with ORAnge FRUIT. weight 0.764 gms. Rate Rs.33/- per kg. MRP in sticker Rs.24 and some paisa. BILLED amount Rs.78 and some paisa. We came home checked and had to go back to ask the supervisor. THe supervisor accepted that it was mistake on the part of the counter person who punched manually. At first he refused to pay the difference and requesting us to buy something else. ON insistence and demanding with force he paid the balance amount and kept the bill with him. He refused to give the bill so that I cannot complain to More supermarket website also. HOPE THE AUTHORITIES CONCERNED DO SOMETHING ABOUT THIS TO AVOID INCONVENIENCES TO PUBLIC and also unscrupulous methods by the supermarket of a renowned company regards
Dear Sir/Madam,

I am Krishnan, I have gone to More Supermarket which is in Kottur, Ponniamman Koil Street, Chennai. I went on last Saturday (27-Jun-2015). I have seen the Almonds packet but not purchased and kept the packet in the same shelf. After I gave my other purchased products for billing, the supervisor of More Supermarket has came and enquired me about the Almonds packet. I have told him that I have kept the packet in the same shelf but he was not ready to believe me and kept on asking to give back the packet to him. I was totally embarrassed and told him many times that I have not taken the packet. In the meantime, one more customer came to bill section for billing his purchased products. Luckily that missed Almonds packet was with him and he gave it for billing. After seeing this that stupid Supervisor understood the situation and simply said sorry.

I request the higher authority of More Supermarket to take the action immediately against that Supervisor. The details are given below.

My Name: Krishnan
Date of Visiting the More Supermarket: 27-Jun-2015
Time: Evening between 4:30 and 6:00
Place: Kottur, Ponniamman Koil Street, Chennai.
My actual billing amount was: Rs.505/-


Regards,

R.Krishnan
Yes, more complaints are from More Super Market, Chennai only. I too called their Regional office today, the some one who claims to be very busy person in their Regional office, Chennai, talked with me like a GOONDA . just for calling him again when he disconnected my first call. HOPE HE WAS A REGIONAL MANAGER.
VERY SHAMEFUL
I regret to say that the customer service of More Supermarket at kalathipady kottayam is not upto the mark. The staff are not at all welcoming & there is too much delay in billing. I prefer to purchase at More because it is very close to my residence but I am really not at all happy with the service provided. Kindly do the needful to train your staff & improve the services to the customers.
Thank you
Sheeba Ben

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

    Contact Information

    India

    Add Company Information

    ADVERTISEMENT