[Resolved]  MTNL Bb — Gundagardi at customer care number even officials at customer care are threatening consumers

From Dr Manisha Thakur Dated 12th October 2008
W/O Dr. Anil kumar Thakur
112- C DDA Red MIG Flats,
Rajouri Garden, New Delhi. 110027.
Mobile [protected] AFTER 5PM
E Mail [protected]@sify.com
My Broadband Details
Phone Number 25971752 cc no. [protected]
Subject:- Officials sitting at customer care no. 1504 adopting gonndagardi language and acts- A serious concern.
That I am Dr Anil Thakur writing this mail on behalf of my wife with user details of MTNL phone and BB as above.
1. That on 5th October also I submitted a complaint via mail about the misbehaviour of a person at 1504 customer care call cetre. See below alos that details
“ That on 5th October I called 1504 at 6: 58pm and person who attended phone was abusive and not complying with customer care . He refused to tell name and threatened me of dire consequences if I dint hand up phone. He disconnected phone. Later repeated attempts to call at 1504 lead to talk to another person Mr Alam at around 7: 10 pm. Kindly let me know who earlier misbehaved with me as I wish to meet preson who dare to tell me to meet with dire consequences thus reflecting customer care at MTNL and goondagardi there.”
2. That despite being such grievious nature of complaint no reply has been given to me by any of MTNL officials .
3. That I wanna know if MTNL officials don’t wanna intervene then they should be open to give me option to lodge an FIR against the guilty.
4. That at least MTNL wud have helped me to identify the culprit coz it is only by MTNL machinery who knows the workshift of their officials that I can locate that official and I have given you minutest of details of my call as above also and previously also.
5. Also to add that I have been suffering from worst imaginable BB services by MTNL.
6. That I have been promised by SDO Rajauri Garden[protected] ? name Mr Gosain that my connection willl now work properly but again as usual alse promises like leaders and other govt officials none have been done.
7. That either MTNL should stop spending advertising good services regarding speed and accessibility of MTNL BB or should give consistency in services.
8 That by proving your services at customers end will help govt keep its image clean and later can justify croroes of rupees spent in advertising.

9 That its more then 8-9 months regarding frequent interrupted services of MTNL BB by MTNl; an dits now beyond shame that still you are getting idiotic services when you never know whether BB will work or not next moment.
10 That rather now if we comp-laint on customer4 care 1504 rather get threatening that hang up phone . Is this the new way of MTNL to improvise their functioning of BB.
11 May MTNL be kind enough to tell me when they would be able to give stabilized services and if yes or not.
12 That my earlier mail has also not been replied. May I know why .
13 That can I get the name of guilty and lethargic officials of MTNL leading to all these delays under RIGHT TO INFORMATION please. Necessary fees for postal order likes may be added as an expense in my new MTNL bill.
14 Hope this time MTNL people will wake up and do the needful.
Note An printed version of this mail is also being sent to Minister OF I & B New Delhi through courier with request that guilty officials may atleast be given warning to work efficiently or should be shunted out of services.
If even I B ministry doesn’t interfere the same may be used with different audiao video or print media as a last resort.
Thanks
Dr Anil Thakur husband of and on Behalf of Dr Manisha Thakur on whose name phone and BB is installed