[Resolved]  MTNL — BROADBAND SERVICE

Mtnl is marketing their broadband service by saying that they are providing exact (256 kpbs) speed for their basic plan, but this is not true company is just playing with the consumer rights, in this service segment other companies like (Airtel, Tata Indicom etc) is following the way of ethics because they are showing in their advertisement that they are providing speed o[censored]p to (256 kpbs) not like Mtnl exact (256 kpbs) in short we can say Mtnl is making fun of consumer rights they are not selling the service which they are showing, I must say Mtnl should stop making fun of consumer rights.

Rajeev

I am a MTNL broadband service user, on 17/ 04 /2009 I logged on to the services and found that internet connection was not there in revert I called up customer care on 1504 and filed a complaint regarding the same. Also I would like to lighten up the fact that the so called Customer Care Executive of yours are worthless, illiterate and rude but I am a customer so I’ve to take all the useless services they are providing. The complaint no. dated 17/04/09 is 41602208. I was promised the problem will be solved within 24 hrs.

Next day i.e. 18/04/2009 I was sure nothing would be done regarding the problem as I am experienced enough with your excellent services so I waited till noon and called up the useless call centre no. 1504 and the second complaint no. dated. 18/04/2009 which is 8251. In revert I received a call from MTNL regarding the problem after explaining it I got the response back that we’ll see about it. Well I waited and waited ………….

Then comes 20/04/2009 its Monday and I specially took off from work to get the problem solved. I tried the magical four nos. i.e. 1504 and again had the wonderful experience. This was not enough then I found the contact no. of Mr. A.P. Singh ( mandal abhiyanta broadband ) spoke to him at 1145 hrs. and gave him all my details, well you must be thinking it should had some instant result. Yes at 1400 hrs. I received a call from broadband services that there is no broadband connection on my number i.e. 29991299, well for your kind information I paid my latest bill of Rs. 2911 on 18/04/2009. This was not the end then I called up the office of G.M. Nehru Place I spoke to a lady named Ms. Pooja, she also did the same, took all the details of this problem and assured to get it rectified.

Well I am typing this text at 0100 hrs of 21/04/2009 and would mail you in the morning from a internet joint, I am telling you this because my old parents cannot go to these joints for communicating with me. I am going to United States tomorrow and I hope you won’t need any more time this is heights of testing somebody’s tolerance. Sir you must be thinking with so many grievances in mind why I am still using your services it is because I don’t want my parents to get this impression from MTNL, the company which provided us our first tele communication source.

my telephone no is 22018253
my internet is not working, i complaint on net but


Check Status-Broad Band


Your Telephone No:
22018253
Docket No: 48056
Complaint date : 7/20/2009 10:48:43
Exchange : LXR
Complaint: DSL PORT
Pending At: OD

please see in this matter urgently

my telephone no is 28111443. my internet is verry slow. some time in each day its not open

Dear Sir/Mam,
I have net of MTNL which doesnot work.The service of MTNL is so poor that i can't describe in my words.We have MTNL net because in our area (VISHNU GARDEN),AIRTEL does not have net lines.ENGG does not come,net does not work etc etc.,large no of problems are there.

This is regarding my mtnl broadband connection, i had complained several time on 1504 with complain nos.1996, 456, 968 etc. These people are never bother to pick up call also. i had recd a call from line man and he asked about problem after 5 min i recd text sms saying that complain has been attended. This is the way mtnl staff taking us granted and we end up paying huge bills, This should stop somewhere the mtnl should take over by private
company then only these people will realise that how it works. If you ask about top officers email nobody will give you or it is not available on mtnl site how customer should complain and where should we go.
pl look into the matter ASAP.

Shakeel Sayyed
[protected].

Hi,

I had mailed twice to mtnl nodal officers but got no response. The broadband service of MTNL had been sloppy for more than a month. Raised numerous complaints but nothing is sorted. Even till now the broadband is not stable and lineman says that line is okay and it will be fine now. I wanna escalate to TRAI as these lazy and lethargic managers of MTNL should be awakened from their deep sleep.

Here are the proof -

Hi,
Inspite of so many complaints about unstable internet, the problem still persists for more than a month now. I have raised several complaints and have many docket numbers with me but nothing has happened. The customer care people makes false promises tat it will be resolved in 24 hours but its more than 24 days now and problem is still persisting. You guys doesn't even care to acknowledge the problem and send a line man. Once a line man came after month of follow up but he is too old to rectify the root cause o[censored]nstable ADSL. I will raise this to consumer complaint forum and also to TRAI and i want appropriate compensation for agony i faced and bills i paid for nothing.

Agrieved customer,
Alok Sharma

[protected] Original message[protected]
From:"alok sharma"< [protected]@in.com >
Date: 30 Apr 13 08:07:08
Subject: Complaint not sorted out after a week
To: [protected]@bol.net.in;[protected]@bol.net.in
Cc: [protected]@bol.net.in

Hi,

I had lodged a complaint as my phone is dead and my broadband is not working most of the time viz.(1132 for phone and 64600452 for braodband). Its been more than a week but my phone is still dead and broadband comes for 1 min and goes for 1 hour. I am not happy as this is taking so long to get it resolved and no lineman has visited my house until now.


Telephone No: 25573063
Docket No: 1132
Complaint date : 4/25/2013 12:54:56
Exchange : JKP
Complaint Type : NO DIAL TONE
PENDING AT : Test Desk

The complaint for internet unstable is lodged on 4/21, week before, but still its not resolved. Please do the needful.

AK Sharma

We regret to inform you that we are very dissatisfied with the Broadband services provided by MTNL . Every alternate day there are disruptions in connection and we suffer a lot since day to day work is totally based on a good internet connection.
Pathetic state of Broadband Service ( A/c no [protected] tel no[protected]
Earlier we were using Tata Teleservices and were quite satisfied with their services . We switched to MTNL for speed and economic connection but it is proving to be a costly decision .

We have to lodge complaint every alternate day . Todays complaint number is 6671 but it is of no use since your technical staff does not consider so many complaints seriously. We are thinking of reverting back to Tata teleservices if the state of affairs do not show any improvement.

Our faith in MTNL has been shattered and its now upto you to decide whether you wish to retain your customer or not.

Your Sincerely,
For Inductotherm India Pvt ltd,