[Resolved] MTNL Delhi — TOPMOST DOWNTRODDEN THIRD GRADE CUSTOMER SERVICE | |
I am Manjeet Singh Rana, having residence in Rajapuri, Uttam Nagar, New Delhi-110059. My complaint is regarding the BAKWAAS & GHATIA (Downtrodden & Inferior) Service of MTNL. I purchased the Postpaid Broadband under My younger brother name "MR VISHWAJEET SINGH RANA". The service is available on MTNL LANDLINE NO 28561751. Further, to all concerned it is really unfortunate to say that the quality of service, response, complaint lodging, followup provided by MTNL to their customer is very bad. It is more than 4 month passed since I got the INTERNET CONNECTION on 28561751. And from the very beginning the connection is giving trouble & creating problem. Out of 24 hours, we get only 30 minutes error free connection. Due to this, I am not able to download or use my email services. Every time when it seems to be perfect, the thing go worst then ever & leaving us with an horrifying experience. In view of the above, I am getting nothing but a big time chase. I am loosing my business, friends, relatives, collegues, new information & lot more; it is endless list. On top of this, the customer care service is of inferior quality. Out of 100 times, there is only 1 call chance where the phone is picked up by the destined customer care department. The rest 99 is obviously gone wasted with no heed paid towards it. First of all they do not pick up the call (99 of 100 times) & in case the customer luck struck then also he will get insufficient, dull, nonsense & stupid response. You are put on a long hold & surprisingly you can hear them very clearly gossiping each other. What is cooked in their houses, What happened with TV Serials & who won the match & other lady things. I want to ask are they getting paid for this? To help other persons having problem, here are the few quotes these customer care executive uses:- 1.. When the phone is picked up then ??? >> "HAANJI BOLO", RUK JAYOO SUNAI DETA HAI BHAI. After a while they starts taking fun of the customer, asking the customer to repeat all details again and again. After a while, the customer get irritated & puts the phone down. 2. If call more than once, Arey yaar kya bewakoof hai, kitni baar call karta hai. 3. On asking Sr Official Nos "SIR JEE AGAR JALDI HAI TO INTERNET PAR DEKH LO, HAMARA TO AB LUNCH HO GAYA HAI" There are lot more endless quotes, but i do not have that much time to share it with you. The only thing i want is to sue them. RGDS MANJEET SINGH RANA +91-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I agree 100% with Mr.Manjeet Singh Rana.
My Telephone No.23848607 installed at my residence 2/62, 2nd Floor, Roop Nagar, Delhi -110007 remained dead for a period of month between 23/07/2009 to 23/08/2009 on which TRIBAND connection was taken by me. Number of complaints were made to MTNL's No.23841298 but nothing happened. Even I happened to come across their linemen and tried to take his help. They informed us that there is some cable fault somewhere and they are trying to find out the location and repairing the cable as soon as the location is found. After 23/08/2009 my above telephone was dead again after 3/4 days but despite repeated complaints nothing happened. I even approached Kamla Nagar Telephone Exchange at their phone Number 23841900 but nothing happened.
I understand that TRIBAND complaints are supposed to be attended to and rectified within 3-4 days time and that is not done then NO TRIBAND CHARGES are charged in the next bill but in my case it is the not so. MTNL has raised their Bill No.[protected] dated 09/09/2009 wherein they not only charged TRIBAND CHARGES of Rs.649/- but also the Service Tax + Education Charges.
I had MTNL's TRIBAND connection at my office also at Phone No.23211700 installed at 201, Ishwar Market, 2nd Floor, 751, Gali Kundwalan, Ajmeri Gate, Delhi-110 006 which was not only very very slow connectivity but it generally remained out of order and complaint redressal system was also too erratic. Ultimately after being fed-up with the complaint redressal system - I got AIRTEL's Broad TRIBAND connection in my office as well as at my residence. I am not using MTNL's TRIBAND connection at all.
When I approached MTNL's Tees Hazari Exchange authorities - they asked me to get a letter from Kamla Nagar Telephone Exchange that my telephone remained dead for a month or so. Only after my arranging such a letter they will look into my written complaint of waiving off the TRIBAND charges for the month of AUGUST, 2009. Is not it this a sheer harasment for the customer. MTNL can very well verify the above facts from their Kamla Nagar Exchange counterparts if they sincerely wished to.
Since I do not wish the disconnection of my very old landline phone out of sheer frustration I am making payment against the above described bill today as today's last date of payment.
I still have a senguine hope that MTNL's senior and learned officials must be reading these complaints and they will not only feel concerned about the harrassed customers but they will initiate some steps to attend to the genuine grievances of their customers.
Thanks and regards,
RAJU BOHRA,
2/62, 2ND FLOOR,
ROOP NAGAR,
DELHI-110 007
Landline No.23848607
Mobile No.[protected]
Office Phone Nos.23211700, 23221700
My Telephone No.23848607 installed at my residence 2/62, 2nd Floor, Roop Nagar, Delhi -110007 remained dead for a period of month between 23/07/2009 to 23/08/2009 on which TRIBAND connection was taken by me. Number of complaints were made to MTNL's No.23841298 but nothing happened. Even I happened to come across their linemen and tried to take his help. They informed us that there is some cable fault somewhere and they are trying to find out the location and repairing the cable as soon as the location is found. After 23/08/2009 my above telephone was dead again after 3/4 days but despite repeated complaints nothing happened. I even approached Kamla Nagar Telephone Exchange at their phone Number 23841900 but nothing happened.
I understand that TRIBAND complaints are supposed to be attended to and rectified within 3-4 days time and that is not done then NO TRIBAND CHARGES are charged in the next bill but in my case it is the not so. MTNL has raised their Bill No.[protected] dated 09/09/2009 wherein they not only charged TRIBAND CHARGES of Rs.649/- but also the Service Tax + Education Charges.
I had MTNL's TRIBAND connection at my office also at Phone No.23211700 installed at 201, Ishwar Market, 2nd Floor, 751, Gali Kundwalan, Ajmeri Gate, Delhi-110 006 which was not only very very slow connectivity but it generally remained out of order and complaint redressal system was also too erratic. Ultimately after being fed-up with the complaint redressal system - I got AIRTEL's Broad TRIBAND connection in my office as well as at my residence. I am not using MTNL's TRIBAND connection at all.
When I approached MTNL's Tees Hazari Exchange authorities - they asked me to get a letter from Kamla Nagar Telephone Exchange that my telephone remained dead for a month or so. Only after my arranging such a letter they will look into my written complaint of waiving off the TRIBAND charges for the month of AUGUST, 2009. Is not it this a sheer harasment for the customer. MTNL can very well verify the above facts from their Kamla Nagar Exchange counterparts if they sincerely wished to.
Since I do not wish the disconnection of my very old landline phone out of sheer frustration I am making payment against the above described bill today as today's last date of payment.
I still have a senguine hope that MTNL's senior and learned officials must be reading these complaints and they will not only feel concerned about the harrassed customers but they will initiate some steps to attend to the genuine grievances of their customers.
Thanks and regards,
RAJU BOHRA,
2/62, 2ND FLOOR,
ROOP NAGAR,
DELHI-110 007
Landline No.23848607
Mobile No.[protected]
Office Phone Nos.23211700, 23221700
SIR
MY NAME IS C.S.RITESH AND I AM USING MTNL CONNECTION MY NO ARE [protected], [protected] I AM GETTING LOT 3G AND 2G NETWORK IN MY AREA VIKAS NAGAR THE WORST NETWORK OF MTNL AND WORST CUSTOMER CARE EVERY WHENEVER I CALLED CUSTOMER CARE ALWAYS THEY CUT THE PHONE OTHERWISE THEY SAID CUT MTNL NUMBER WHY ARE YOU USING MTNL THIS KIND OF BEHAVIOUR I AM FACING FROM MTNL NO BODY IS TAKEING ACTION AGAINST MY COMPLAINT
MY NAME IS C.S.RITESH AND I AM USING MTNL CONNECTION MY NO ARE [protected], [protected] I AM GETTING LOT 3G AND 2G NETWORK IN MY AREA VIKAS NAGAR THE WORST NETWORK OF MTNL AND WORST CUSTOMER CARE EVERY WHENEVER I CALLED CUSTOMER CARE ALWAYS THEY CUT THE PHONE OTHERWISE THEY SAID CUT MTNL NUMBER WHY ARE YOU USING MTNL THIS KIND OF BEHAVIOUR I AM FACING FROM MTNL NO BODY IS TAKEING ACTION AGAINST MY COMPLAINT
SIR
MY NAME IS C.S.RITESH AND I AM USING MTNL CONNECTION MY NO ARE [protected], [protected] I AM GETTING LOT 3G AND 2G NETWORK IN MY AREA VIKAS NAGAR THE WORST NETWORK OF MTNL AND WORST CUSTOMER CARE EVERY WHENEVER I CALLED CUSTOMER CARE ALWAYS THEY CUT THE PHONE OTHERWISE THEY SAID CUT MTNL NUMBER WHY ARE YOU USING MTNL THIS KIND OF BEHAVIOUR I AM FACING FROM MTNL NO BODY IS TAKEING ACTION AGAINST MY COMPLAINT
MY NAME IS C.S.RITESH AND I AM USING MTNL CONNECTION MY NO ARE [protected], [protected] I AM GETTING LOT 3G AND 2G NETWORK IN MY AREA VIKAS NAGAR THE WORST NETWORK OF MTNL AND WORST CUSTOMER CARE EVERY WHENEVER I CALLED CUSTOMER CARE ALWAYS THEY CUT THE PHONE OTHERWISE THEY SAID CUT MTNL NUMBER WHY ARE YOU USING MTNL THIS KIND OF BEHAVIOUR I AM FACING FROM MTNL NO BODY IS TAKEING ACTION AGAINST MY COMPLAINT
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+91 11 2431 0212
+91 11 2335 6666
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5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
it is not yet changed...i know it very well that there is time limit of 7 days
please respond to my complaint...