[Resolved] MTNL Mumbai — Tariff :Plan not changed | |
Dear Sir, I have been using MTNL triband for some time now. On 30th October 2009, I had given a request to change my tariff plan to the new festive offer of Rs.749 unlimited plan to their customer service. I was issued a booking no. F6030656 for the same date. Subsequently, I have a received confirmation call from their side confirming my booking and was told the scheme would take effect on 1st November 2009 as their schemes are changed on the 1st of every month. I have been using the broadband connection liberally since I have subscribed to the unlimited plan. I have been checking the website where my tariff plans are mentioned for my number. Since the website did not reflect the change, I have called them on the 2nd November 2009 and I was informed that since 1st and 2nd were holidays the updation would happen only on the 3rd November. Again on third i have checked and no changes were made. I have called today in the morning and was surprised to be told that the booking no. given to me does not exist. Since I have subscribed to this plan have been making using of the said connection for the last 3 days. If the scheme is not changed from there end, I would end up paying more than 7000 Rupees only for three days which would normally be Rs.750 for the whole month. I am requesting you to please follow up the same. I have also given a complaint to cccore.in regarding the same and your help would be highly appreciated. Regards, Ashlyn Fernandes, Mobile: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
MTNL — High Tariff
MTNL-Mumbai has not revised plans and tariffs since the introduction of Triband service i.e. since 2005. Reliance and other competitors of MTNL are providing broadband at very less price. Even MTNL-Delhi has done it. Why MTNL is not thinking of reducing the tariff ?Reliance offers a broadband plan @Rs.299 per month which contains 1 GB of download limit and includes ADSL rent, whereas Mtnl charges Rs. 599 per month + ADSL router rent for 1 GB.
MTNL has recently revised unlimited plans and its tariff is way to huge than other competitors like Tata Indicom and Airtel. eg. Tata Indicom charges Rs.1000 for 256kbps unlimited connection, Airtel charges Rs.999 for 256kbps unlimited connection, whereas MTNL charges Rs.2500 for the same speed connection!!
Does TRI or some kind of internet billing govt. company has a control over the pricing?
So as a consumer I hereby request you to look into the matter.
Thank you.