[Resolved]  MTNL Mumbai Trump Mobile Service — Siphoning of Trump Talktime

Address:

Mumbai City, Maharashtra

I had sent a complaint to MTNL Vigilance through the Website on[protected], 00:07:15

"My Trump Balance was reduced by about Rs.50 on Mar.5 between Noon and Midnight, without being used.
I booked 2 complaints Nos. CC[protected] and CC[protected], but they were both closed as resolved!
I suspect MTNL employees of diverting funds from my account to theirs. Please Investigate."
The complaint reference number is 78232 for tracking above complaint.
Obviously, I do not expect MTNL to cheat its customers.
I am writing to you though the amount is small, as it could be part of a much larger Racket, and request you to ensure suitable action is taken at the earliest."

When I did not receive a reply, I sent email copies with a reminder to :
1. Shri Peeyush Aggrawal, Chief General Manager (LS)
2. Shri Bhim Singh, General Manager (Vigilance)
3. Shri Rakesh Tumane, General Manager (Finance)
4. Shri Satyapal Singh, General Manager (Central)

I finally received their clarification as under:

"From the attached logs, it can be seen that the subscriber has opted
for the bidding service for premium Dolphin/Trump numbers. For this
the user had logged on our homepage (http://mtnlmumbai.in/ ) and
selected the link for premium number bidding. After this a validation
key is sent to the subscriber on his mobile thro SMS. When he logs in
again with his username and validation key as the password, a sms from
[protected] is sent to deduct Rs.47/- as the charge o[censored]sing this
service.
Therefore the amount of Rs.47/- was charged to him for the usage of
bidding for premium numbers.
Thanks & Regards
Sandeep Singh
TL-Operations"

The matter rests with my clarification as under:

"I DID NOT BID FOR ANYTHING AT ALL, CAN YOU NOT UNDERSTAND?
You state:
"From the attached logs, it can be seen that the subscriber has opted
for the bidding service for premium Dolphin/Trump numbers. For this
the user had logged on our homepage (http://mtnlmumbai.in/ ) and
selected the link for premium number bidding. After this a validation
key is sent to the subscriber on his mobile thro SMS. When he logs in
again with his username and validation key as the password, a sms from
[protected] is sent to deduct Rs.47/- as the charge o[censored]sing this
service."
I DID NOT RECEIVE ANY VALIDATION KEY.
I DID NOT LOG ON WITH USERNAME AND PASSWORD.
YOUR LOGS SEEM TO BE FABRICATED! I WOULD NOT ESCALATE AN ISSUE FOR RS.47, BUT I CANNOT ACCEPT SUCH DECEPTION!
Prof. Percy Shroff