[Resolved]  MTS Mobile — Temporarily Number Barring

Dear Sir,

I appreciate your response and the information provided.

The information you are giving is not up to my expectation.

Firstly when I called so many times in the past few days no one was willing to give me this information and told me always that I have no need to submit fresh copies of my ID proof documents. When asked them that shall I again submit the documents, your executive told no need for that.

Secondly this is third time my number has been temporarily barred. When it got barred First time in month of December I submitted the required documents on 24th Dec 2009 at " R.K. COMMUNICATION, 68/5375, REGHAR PURA, KAROL BAGH, NEW DELHI-110005" and the contact person over there was "Mr. Hemant Vijay". After submitting the documents the number got activated. But it again got barred in second week of this month and after contacting the customer care it got activated. At that time also they did not asked me to submit the documents.

Thirdly you are saying that your company had sent their representative for physical verification. But I am sorry to say that this totally false statement. I have checked with my society records regarding this and I have found no such record which could justify this statement.

Now the number got barred again on 19th of this month and I called numerous times to your customer care and no one asked me to submit the documents again instead they are telling me same thing again and again that your complaint is under process and it will get completed within next 72 hrs. This is the last update I got from Mr. Rahul, a Team Leader of your customer care on 21st Jan 2010. He assured me that problem will be resolved by 24th Jan 2010. And today I am receiving this message that I need to submit the ID documents again.

Please note that the documents submitted to you ( My PAN Card copy & Voter ID Card ) are sufficient proof of my identity. I am surprised what else document you need for verifying my identity. Now it seems that you have clear intentions to just harass me for this petty issue of no relevance to the matter. Its your office which is always at receiving end. Now I do not have any extra documents to prove my identity. How ever in case you still need any verification just go the police station and verify my credentials. Or should you prefer that I bring this matter to the notice of TRAI and consumer forum.

Now what assurance you can give that after submitting the same Identity proofs third time again will solve the matter. I am afraid when I submitted these documents twice before could not persuade my ID to your office.

I am an aged man of 63 years and getting such treatment which is not justified for me at this age and is really hurting me. It seems as if I have committed a blunder by purchasing this connection. In fact I am emotionally connected to purchase as I gifted this to my sweet daughter, so that I could interact with her as and when I feel so. I am sure you will now understand the harassment I am feeling.

I expect your immediate action to resolve this matter at this stage so that further complications are not created. I am sending a copy this conversation and earlier ones to your corporate office in Delhi and last but not the least to TRAI.

V.K. JAIN
B-63 PINK APARTMENTS,
PASCHIM VIHAR – 110063
M: [protected] / [protected]
T: 65251263 / 42331463
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On Sat, Jan 23, 2010 at 7:09 PM, MTS CUSTOMER CARE DELHI <customercare.[protected]@mtsindia.in> wrote:

Dear Mr. Jain,


We really appreciate that you spared your valuable time to contact us and sincerely apologize for the inconvenience caused to you.

we would like to inform you that ,we had try to contact you six time from tele verification but some times your num was s/off some tomes its not reachable and some times

not answerable so that's why your tele verification was negative but after that we had done physical verification also but that was also negative due to your house lock so

that was also negative so that's why you num was TEMPORARILY DEACTIVATE . Now for activation we request to Please have a copy of your documents submitted at the

nearest retailer outlet to enable us to activate your services as soon as possible.

We assure you that your issues will be resolved once the same are submitted and you will be able to enjoy the benefits o[censored]ninterrupted services.

For any queries please contact MTS Customer Care on[protected] .

We value your association with MTS.

Warm Regards

MTS Customer Care





From: Sachin Jain [[protected]@gmail.com]
Sent: Friday, January 22, 2010 1:22 PM

To: MTS CUSTOMER CARE DELHI

Subject: Fwd: MTS MOBILE COMPLAINT NO. JAN / 1678



AWAITING URGENT RESPONSE


[protected] Forwarded message[protected]
From: Sachin Jain <[protected]@gmail.com>
Date: Thu, Jan 21, 2010 at 4:11 PM
Subject: RE: MTS MOBILE COMPLAINT NO. JAN / 1678
To: customercare.[protected]@mtsindia.in



TO,

CUSTOMER SERVICE HEAD
Sistema Shyam TeleServices Limited
A-194, Phase – I,
Okhla Industrial Area,
New Delhi – 110019

SUB: COMPLAINT NO. JAN / 1678 FOR MTS MOBILE NUMBER - [protected]

DEAR SIR,

I WISH TO BRING TO YOUR NOTICE REGARDING THE ABOVE MENTIONED COMPLAINT NUMBER WHICH HAS NOT BEEN RESOLVED FROM THE PAST 48 HRS. WHEN I MADE THIS COMPLAINT ON 19TH JAN 2010 IT WAS PROMISED GIVEN TO ME BY MR. PRANAY ( CUSTOMER CARE EXECUTIVE) THAT I WILL NOT FACE ANY PROBLEM OF TEMPORARY BARRING OF MY ABOVE MENTIONED NUMBER AND THE PROBLEM WILL BE PERMANATLY SOLVED WITH IN NEXT 12 HRS. BUT STILL THIS NUMBER IS TEMPORARLY BARRED.

To follow up the matter I again called yesterday the 20th jan 2010 in after noon and asking about the status of my complaint. But what I got was no response from your customer care but only some more time of about 24 hrs to give me the solution and moreover again one promise was given to me that now I had no need to call the customer care again instead I will receive the call from customer care . I said OK I will not call in the next 24 hrs. so I called today i.e. 21 jan 2010 and talked Mr. Yogesh of customer care and as usal he is unable to help me and responded me to call after 2 hrs as their system are under maintenance . So I asked him to connect me some one to his senior. He connect to me Mr. Prakash who designated himself as Team Leader of Mr. Yogesh. I told him the complete problem and he again told the same thing to call the customer care number after 2 hrs. But I insisted him that why should I call every time. So he again promised that they will give me a call after 2 hrs.

That’s why I thought I shall approach you to seek some help to resolve this matter. now i understand that you will use your good office to resolve this matter whithout any further delay.

however in case the matter is not resolved whitin reasonable time i shall be left with no other option but to approach the concerned authorities as the matter has been over dealyed since one month when this number was barred first time.


Thanks & Regards

V.K.Jain
B-63 Pink Aprtments,
Paschim Vihar,
New Delhi – 110063
M: [protected] / [protected]