[Resolved]  Naaptol — Selling of cheap and defective products

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone on October 15, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone not costing INR[protected] in the market as MRP, whereas they had mentioned the MRP to be INR 14995. I contacted them today on October 16, and they refused all they said.

The phone has a very poor battery life, of only 16 hours standby and 1 hours of talktime.

When I had spoken to an executive on the phone on no. [protected], they simply told me that they would get back with help from the Technical Support soon.

They have mentioned about Refunding the Product over here:

http://www.naaptol.com/faces/components/order/trackOrder.jsp#

I asked them for refunding my money and now they are refusing to do so. I want to file a complaint against them. My contact no. is [protected].

Could someone please get me back with some help against them ASAP?
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Feb 22, 2017
Complaint marked as Resolved 
Verified Support
Jan 14, 2010
Naaptol Online Shopping Customer Care's response
Dear G Nageswararao,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem soon as possible. any query about that please call us we will happy to help you.
if you have any proble kindly give reply on [protected]@naaptol.com THANK YOU HAVE A NICE DAY.
Verified Support
Jan 15, 2010
Naaptol Online Shopping Customer Care's response
Dear Ashish

We regret the inconvenience caused to you. Our customer care executive will get in touch with you and address your issue with right resolution which would be up to the mark of your satisfaction.Please feel free to contact at [protected]@naaptol.com.You will receive response within 24 hrs of the mail sent.

Thanks
Customer Care Team Naaptol
Verified Support
Feb 02, 2010
Naaptol Online Shopping Customer Care's response
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your Repalcement.we would require the product which has been recieved at your end. would request you to dispatch the faulty product at the provided address and kindly help us with the courier details so that we can also co-ordinate with the courier company for the same.Also you can contact us on customer care No.[protected].

Hoping to get the details soon to help you in an effective manner.

Thanking you in anticipation.

Regards,
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. if you face any problem with your product then please contact us on customer care No. [protected].




Thanks and Regards,
Naaptol customer care.
Verified Support
May 25, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint.
You can also reach us at our customer care number i.e. [protected].





Thanking you in anticipation.
Regards,
Naaptol Customer Care
Verified Support
Jun 03, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Usb Cord, warranty card, Manual Book, Free Watch and Battery.





Thanking you in anticipation.
Regards,
Naaptol Customer Care.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr Kumar,

We regert fo the inconvenience and the delay caused to you, Kindly accept our sincere apologize.

We have escalated the issue to the concern vendor for the resolution.

Be assured we would initiate refund once we receive the confirmation from the vendor.

Please be assured of complete & satisfactory resolution.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr Kuldeep,

We regret for the inconvenience caused to you.

We have escalated this issue to the concern vendor, soon you will be receiving call for the concern vendor for the resolution.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Sir,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor, they will getback to you at the earliest.

We request your patience in the interim.

Regards,

Naaptol Online Shopping
Customer care.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Sir,

We regret for the delay caused.

We have credited the refund amount in your card account on 3rd November 2011. details are:

Advance Payment Mode Name : Credit Card / Debit Card
Amount Paid : 10098.00
Payment Transaction Number : [protected]

Please feel free to write us in case of any clarification.

Regards,

Naaptol Online Shopping
Customer Care.
Verified Support
Nov 06, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Sarvesh,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We request you to kindly help us with your order # and contact details to assist you further. Be assured you would be provided with a positive response from our end.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 08, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Charan,

Please accept our apologies for the inconvenience.

We have received your payment on 07/11/2011 & forwarded you request to the concern department to cancel the order.

As soon as we receive the revert from the concern vendor, we would initiate refund and the same would be credited to your card account in 3 to 4 working days.

You can also give a charge back request to the CC Avenue team.

Please be assured of the complete & satisfactory resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 09, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Meleth,

Please accept my apologies over the delay.

As committed yesterday, we have initiated refund against your order # 2589113 & the amount would be credited to your card account in 3 to 4 working days.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 10, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Ahmed,

Please accept our sincere apologies for the inconvenience.

However, we have send you the same product as requested by you on our website.

Kindly help us with the product description ordered by you.

Do write us at [protected]@naaptol.com for any clarification.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 10, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Reddy

Please accept our sincere apologies over the incident.

We request you to help us with the order # & contact # to assist you further.
However, you can directly write to wespro [protected]@wesprodigital.com or can call them at[protected] to resolve your complaint.

Please be assured of complete and satisfactory resolution.

Regards,
Naaptol Care
Verified Support
Nov 14, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Sandeep,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We have escalated your issue to the concern vendor and informed them to look into the matter, Be assured you would receive a revert form the vendor very shortly.

Your patience in the interim would be highly appreciated.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 14, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Agarwal,

We regret for the inconvenience caused to you.

We would surely provide replacement for the defective product you received, we request you to visit your nearest Blue Dart office and send the entire product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.

We request you to quote a value of the order # less than Rs 1000/- and inform the counter person as the product is defective it holds no commercial
value.

Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.

Also, ensure proper packing of the product is done, any defect /damage during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2777851] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 15, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Singhal,

Please accept our sincere apologies over the incident.

We have checked all the details with the warehouse team, we have not received the parcel.

As per the details, you have dispatched the product through overnight courier awb no.[protected] & the same has not been received at our warehouse.

We request you to lodge a complaint with the Overnite courier & request you to help us with the POD copy.

We request your co-operation & patience to resolve this issue.

You can write us at [protected]@naaptol.com to assist you better.

Regards,
Naaptol Customer Care
Verified Support
Dec 26, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Kumar,

We regret for the inconvenience caused to you, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Verified Support
Jan 15, 2012
Naaptol Online Shopping Customer Care's response
Dear Mr.Buddhdev,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2284012 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Verified Support
Feb 06, 2012
Naaptol Online Shopping Customer Care's response
Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.
 
215 Comments

Comments

I have also complaint.I purchased Blackberry Tour 9630. Naaptol Guys show Dual Sim(GSM+GSM) but when I contacted Naaptol they say you should know that Blackberry doesn't come with dual Sim.I have a pic that shows that even blackberry comes with dual Sim .
I have not received Warranty card .
I have not received Invoice .
I don't have any paper that shows that I am owner of this product.
Battery backup is pathetic .
When I tried to call Naaptol for 1 week but system generated voice come for even 30 minutes that all the persons are busy.I cant afford calling so long every day.
I can not even return product because people have bigger grievances after returning.
I need that these people should send good battery.Warranty card, Invoice etc . I will have to accept that this model doesn't come with dual Sim.
Hi,

I also ordered a Blackberry 8320 curve from naaptol and the order number was 2098395.

The cost of the mobile displayed was 7999 and shipping charges of INR 200 were charged additional.

The order was delivered at my residence on 23rd July 2011. Since then we came to know that we were sent a defective piece as the phone gets off once you click on any of the keys of the keypad and it again tries to turn on.

It is such a shame that websites like these are cheating the people so oftenly.

It would be my request that someone please help in order to get my money refunded from these cheaters.

With kind regards,

Chinmoy Anand
Mob: +91 [protected]
I received INSECT KILLER delivered at Chennai from SHIV SHAKTI Enterprises.
They have not furnished any address in the delivery challan or contact number. At the time of booking it was said that a warranty of one year shall be given but in the challan only 6 months is mentioned that too without any contact details.
I doubt whwther the machine is really insects. I want to talk to the technicians. pl. give me the details whom I should contact

f8 mobile — doesn't switch on

doesn't Switch on for f8 mobail. Please I request to naaptol.com thise complaint should be rectifining



bhau virkar
Hi,
I purchased a mobile F8 full touch screen, Order no. 1035780, i ordered on 26.07.2011. I received the shipment on 01.08.2011. When I opened the courier, I found there were lots of marks on the mobile set. Screen touch also not working, battery backup is max 1hrs. It was a used set, and mobile automatively swhtching off after 5 mints. When I called at the given customer support number ([protected]), after several calls and lot and lot time keeping me in hold they told me that they will give me a address where I have to send the mobile set, and they will replace the set, but even after calling them for 5 times and investing my lot of time and energy I didnt received the address, evertime when they talk to me, they said that they will give me address in 5 minutes.
I request you to please do the needful to make my hard earned money get back with the return of this used mobile set.
Also suggest me how to nail Naaptol.com for this fraud.
Thanking you
i purchased 102 pcs. Multipurpose Tool Kit with Powerful Drill Machine worth 2499.00 + 299.00 = 2798.00 Rs. my order No- 2232002, challan no[protected], Date[protected]. i received date[protected] from blue dart.
sir,
i am a saller. sir manie jo product order se magvaya tha vo us se bilkul match nahi karta hai. jo persion ne mujhse computer me dekh kar order kiya tha aur uska print out liya tha ab lene se disagree kar hai. aur apana ammount vapas dene ko kah raha hai. please solve this problem shortily. please
my contect no [protected] and [protected]
name- Awnish Tripathi
I brought the item titled ephone vox-v4 with tv prise at 3299/- with inr 199/- as shipping on 18.08.2011 i recived the phone on oct 2011 in first flight courier at akola maharastra in that attached bill challan no 14165452 seller ref no. 3351359 deted `19.08.2011 total bill amount 3498/- The vendor name is said bill is Alpha Radio hydrabad
my order moboile no. [protected] my order no is 2251359 i recived the defective mobile is following defect
1} Touch screen in work at properly
2} Battery back up is very poor and low system
3} Sound Qulity is very low.

requested to you product may kindly be change as early as possible

your faithfully PRAVIN PRABHAKAR DESHMUKH
MIG-39, VHB COLONY MALKAPUR
AKOLA PIN 444004
hi..
what is the mail id of the ceo
delivered defective product
Dear sir,

I have given order to naaptol on month of August. 2011 with advance payment for fun kids combo(flying helicopter). My order no is 1852025. They have delivred product. After receiving i came to know that the helicopter was defective. So i called to customer care and inform. So, i have return the product to them as suggested by customer care. They received product on month of august, 2011. After that i called to customer care so many times and each and everytime they says that you will receive product within 7 to 10 working days. Till up to date i have neither received product nor call from naaptol.


I could not understand what is to be done.

Thorati venkanna,
uppalapadu village,
Gandepalli mandal-5334354,
cell no:[protected]

Naaptol / Blackberry Torch 9800 — Product Not received

Order No: 2425977
Date: 10 Sept 2011
Item: Brand new and unlocked Handset Blackberry Torch9800
Amount: Rs 21999/-
Payment verified: Thru Credit card 10 Sept 2011

I am very serious about this order. The faults from Naaptol a virtual shopping site needs lot of attention. My grievences are as below.

1. The Naaptol site didn't advice the need of Address proof and Bank statment before the order booking. However, it was provided sooner they requested.
2. The Naaptol says it will post the AWB no and Courrier details in the site, but failed to do so besides the order got verified and payment received by you
3. The order supposed to be delivered/received in 7 days but failed
4. The website given customer support telephone no doesn't respond unless it keeps rotating the recrded messages
5. The produc is not yet received.

T Satyanarayana
[protected]@yahoo.com

Naaptol — Product not return back

Hello All,

I have purchased a Aiptek camcorder from Naaptol and my order number was 1008373.This product was not working fine that's why I return back this product on 21'st July 11,and still I have not received product back or any refund.

When I am calling to them they are saying you will recieve your refund within seven days and by saying this they spent almost one and half month and till today at the half of september neither I have recieved my product or refund back.

And,to get update, when I called on their given call center number that is:[protected] on 13'th September at arond 4 PM,the way they talk that is very bad even they were abusive while talking.

Please do some thing to get me back working product or refund.
No xo-operartion from NAAPTOL

Before buying my black berry Storm I got 6 month warranty, but when actually the problem was arise Black Berry not ready to give me service and at that time only 3 months were left!

And NAAPTOL is not ready to give me service! I have problem with my Touch.

Solve it as soon as possible. Or I will PROSECUTE NAAPTOL (LTD) and put on Trial!

Naaptol — defective mobile phone.

Dear sir,

I Parvesh Gupta had bought a blackberry cell phone from your co. model 9530. from naaptool.

after some days i realized that the phone they are selling is fake and they are refurbished phones from Europe and they have not mentioned this thing at their site, as per consumer laws they are cheating the public with wrong advertisements.

awaiting for your reply.

Parvesh Gupta,
[protected].
Dear Mr. Gupta,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We request you to kindly help us with your order # and the complete complaint details to assist you further, Be assured you would be provided with a positive response from our end.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.

Violet Multimedia — no display

no display
name of coustmer :- mrs More Roa
date of purchase :- 6/2/07
model no of motherboard :- FG31GCL
problem:- no display...
Problem is resolved...
thanks for the support danish.

i got the cheque today and so that i am giving reply for that.

i suffered a lot but i had tried to take action but there are many people who had lost their money.

if company wants to grow than they have to learn about service industries.

sarvesh pandit
R/Sir

Sir I given tha mobile VOX IE7 WITH TV purches 05/11/2011 RECEVD but sir this mobile
in a mike mistak and dont catch a camra sir i request change the peas otherwise m order to
new mobile are u adjust a many Sir my order no. is 2718738 and Itam is VOX IE7 WITH TV MOBILE

your costumer azam akhtar
350 h no.kazi camp bhopal
email id:- [protected]@yahoo.com
Mobile No.[protected]
Name- Ranjit Adhikary
Order No-3115878

I booked one Beetel Blast 550R Speaker from naaptol. after i received i found the speaker not working and one of the fully broken, i want to my money refund, i was try several time to naaptol but not got any reply.Please help me to get my money back, And i request to all reader don't purchase any thing from Naaptol they are cheat and fraud
hi just today i received the order from naptol but it is not giving longer backup even i replace a new battery only about five minutes it working. how i should operate this camcoder. please can you take this product back. i'm getting scoldings from my elders.

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    +91 92 2353 7000
    +91 14 1402 4376
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    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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