[Resolved]  Naaptol — Selling of cheap and defective products

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone on October 15, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone not costing INR[protected] in the market as MRP, whereas they had mentioned the MRP to be INR 14995. I contacted them today on October 16, and they refused all they said.

The phone has a very poor battery life, of only 16 hours standby and 1 hours of talktime.

When I had spoken to an executive on the phone on no. [protected], they simply told me that they would get back with help from the Technical Support soon.

They have mentioned about Refunding the Product over here:

http://www.naaptol.com/faces/components/order/trackOrder.jsp#

I asked them for refunding my money and now they are refusing to do so. I want to file a complaint against them. My contact no. is [protected].

Could someone please get me back with some help against them ASAP?
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Feb 22, 2017
Complaint marked as Resolved 
Verified Support
Jan 14, 2010
Naaptol Online Shopping Customer Care's response
Dear G Nageswararao,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem soon as possible. any query about that please call us we will happy to help you.
if you have any proble kindly give reply on [protected]@naaptol.com THANK YOU HAVE A NICE DAY.
Verified Support
Jan 15, 2010
Naaptol Online Shopping Customer Care's response
Dear Ashish

We regret the inconvenience caused to you. Our customer care executive will get in touch with you and address your issue with right resolution which would be up to the mark of your satisfaction.Please feel free to contact at [protected]@naaptol.com.You will receive response within 24 hrs of the mail sent.

Thanks
Customer Care Team Naaptol
Verified Support
Feb 02, 2010
Naaptol Online Shopping Customer Care's response
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your Repalcement.we would require the product which has been recieved at your end. would request you to dispatch the faulty product at the provided address and kindly help us with the courier details so that we can also co-ordinate with the courier company for the same.Also you can contact us on customer care No.[protected].

Hoping to get the details soon to help you in an effective manner.

Thanking you in anticipation.

Regards,
Naaptol Customer Care.
Verified Support
May 24, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenice caused to you. if you face any problem with your product then please contact us on customer care No. [protected].




Thanks and Regards,
Naaptol customer care.
Verified Support
May 25, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,


Would request you to kindly provide us with your order number or mobile number so that we can help you effectively on your complaint.
You can also reach us at our customer care number i.e. [protected].





Thanking you in anticipation.
Regards,
Naaptol Customer Care
Verified Support
Jun 03, 2010
Naaptol Online Shopping Customer Care's response
Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Usb Cord, warranty card, Manual Book, Free Watch and Battery.





Thanking you in anticipation.
Regards,
Naaptol Customer Care.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr Kumar,

We regert fo the inconvenience and the delay caused to you, Kindly accept our sincere apologize.

We have escalated the issue to the concern vendor for the resolution.

Be assured we would initiate refund once we receive the confirmation from the vendor.

Please be assured of complete & satisfactory resolution.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr Kuldeep,

We regret for the inconvenience caused to you.

We have escalated this issue to the concern vendor, soon you will be receiving call for the concern vendor for the resolution.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Sir,

We regret for the inconvenience caused.

We have escalated this case to concerned vendor, they will getback to you at the earliest.

We request your patience in the interim.

Regards,

Naaptol Online Shopping
Customer care.
Verified Support
Nov 04, 2011
Naaptol Online Shopping Customer Care's response
Dear Sir,

We regret for the delay caused.

We have credited the refund amount in your card account on 3rd November 2011. details are:

Advance Payment Mode Name : Credit Card / Debit Card
Amount Paid : 10098.00
Payment Transaction Number : [protected]

Please feel free to write us in case of any clarification.

Regards,

Naaptol Online Shopping
Customer Care.
Verified Support
Nov 06, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Sarvesh,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We request you to kindly help us with your order # and contact details to assist you further. Be assured you would be provided with a positive response from our end.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 08, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Charan,

Please accept our apologies for the inconvenience.

We have received your payment on 07/11/2011 & forwarded you request to the concern department to cancel the order.

As soon as we receive the revert from the concern vendor, we would initiate refund and the same would be credited to your card account in 3 to 4 working days.

You can also give a charge back request to the CC Avenue team.

Please be assured of the complete & satisfactory resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 09, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Meleth,

Please accept my apologies over the delay.

As committed yesterday, we have initiated refund against your order # 2589113 & the amount would be credited to your card account in 3 to 4 working days.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 10, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Ahmed,

Please accept our sincere apologies for the inconvenience.

However, we have send you the same product as requested by you on our website.

Kindly help us with the product description ordered by you.

Do write us at [protected]@naaptol.com for any clarification.

Please be assured of complete resolution.

Regards,
Naaptol Customer Care
Verified Support
Nov 10, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Reddy

Please accept our sincere apologies over the incident.

We request you to help us with the order # & contact # to assist you further.
However, you can directly write to wespro [protected]@wesprodigital.com or can call them at[protected] to resolve your complaint.

Please be assured of complete and satisfactory resolution.

Regards,
Naaptol Care
Verified Support
Nov 14, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Sandeep,

We regret for the inconvenience caused, Kindly accept our sincere apologies.

We have escalated your issue to the concern vendor and informed them to look into the matter, Be assured you would receive a revert form the vendor very shortly.

Your patience in the interim would be highly appreciated.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 14, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Agarwal,

We regret for the inconvenience caused to you.

We would surely provide replacement for the defective product you received, we request you to visit your nearest Blue Dart office and send the entire product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same.

We request you to quote a value of the order # less than Rs 1000/- and inform the counter person as the product is defective it holds no commercial
value.

Request you to duly pack the product in the same original box that you had received along with the accessories/content at the time of delivery.

Also, ensure proper packing of the product is done, any defect /damage during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2777851] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & once the product reaches us we shall action further.

We value your association with Naaptol.

You can also reach us @ [protected] or can write us at [protected]@naaptol.com or [protected]@naaptol.com

Thanks and Regards,

Customer Care,
Naaptol Online shopping Pvt Ltd.
Verified Support
Nov 15, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr.Singhal,

Please accept our sincere apologies over the incident.

We have checked all the details with the warehouse team, we have not received the parcel.

As per the details, you have dispatched the product through overnight courier awb no.[protected] & the same has not been received at our warehouse.

We request you to lodge a complaint with the Overnite courier & request you to help us with the POD copy.

We request your co-operation & patience to resolve this issue.

You can write us at [protected]@naaptol.com to assist you better.

Regards,
Naaptol Customer Care
Verified Support
Dec 26, 2011
Naaptol Online Shopping Customer Care's response
Dear Mr. Kumar,

We regret for the inconvenience caused to you, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Verified Support
Jan 15, 2012
Naaptol Online Shopping Customer Care's response
Dear Mr.Buddhdev,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2284012 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Verified Support
Feb 06, 2012
Naaptol Online Shopping Customer Care's response
Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.
 
215 Comments

Comments

Naaptol is a big cheater bloody harrased me since last 2 months and this is the one and only online shopping store which is a biggest fraud. I had ordered a product from Naaptol.com on 06 Feb 2013 and my order No. was 5931287 (Micromax mobile A30) and then it was shipped vide AWB no. [protected] through Bluedart Courier. I received the product by paying 3820/- Rs. Cash On Delivery on 12 feb 2013 and eagerly i opened the packet and started the mobile but i found there was a problem in the touch screen as the touch screen of left side of the mobile was not working properly hence I immediately contacted with customer care at [protected] and complaint about that when he given me an adress as "Khasra No.386, Gali No.2, A-Block, Mahipal pur Extension, New Delhi, 110037" and told me to Repack the product as it is and send at the said address for replacement. I did the same and sent the product at said address through Bluedart courier vide AWB No, -[protected] on the sade day i.e. 12 Feb 2012 which was delivered at your office on 16 Feb 2013. Again after waiting of 20 days, I received the product through Bluedart courier on 08 March 2013 vide AWB No. [protected] but instead of receiving a new replaced product, I got the same product with lot of scraches and was repaired. Tell me that if any person pay for a new product then why he shall accept the repaired and old defective product. Hence again I contacted with customer care executive namely Anita and complaint about this and requested for cancellation of order and refund/Money Back, who given me a complaint no. 4170679. I am feeling so harrased and want my money back but they are not responding to me.

It is therefore humbly prayed kindly take legal action against naaptol.com and arrange to return this defective and repaired product and refund/money back.
I advise and request to every body to not buy any product from these naaptol.com type cheaters otherwise you will face a lot of problems like me and also waste your money.
Sir I have complete documentary and email proof of above and i can submit before you at any time.
Thanking you




Vinod kumar
I purchased same product Blackberry 9530 in advertisement mentioned as WIFI and many more features.Finally after purchasing I realized it is a junk product, in spite of repeated reminders no body helped me from this organisation.

VARAPRASAD
[protected]
sir, I ordered a product Magnetic Back Pain Relief Belt Order ID : 6170720 on Date :[protected] from naaptol.com. i have paid the amount of rs 998.00 through my ATM cum debit card but the product is not delivered yet till date . I have logged two complaints on there site they are not interested in my complaint . Please kindly help me. I shall be thankful to u.
sir, I ordered a product Magnetic Back Pain Relief Belt Order ID : 6170720 on Date :[protected] from naaptol.com. i have paid the amount of rs 998.00 through my ATM cum debit card but the product is not delivered yet till date . I have logged two complaints on there site they are not interested in my complaint . Please kindly help me. I shall be thankful to u.

Naaptol — defect product , not refunding after rejection

I ordered VOX tab 1 ghz, through NAPPTOL.COM they sent dummy product which is switching on hardly after 10 mins, and swing off immediately after one minute. after two months they gave their warehouse address to return it. 40 days over no one is responding, they are not refunding the money, where can put a compliant.

Naaptol — ORDER no 7177667

HI
my project order no is 7177667
I HAVE ORDER IN THIS ORDER CODE IS 1485, BUT YOUR SIDE
GIVE THIS PROJECT WHAT THIS .PALES CHECK YOUR PROJECT
I HAVE SEND U PHOTO PROJECT
my complain your wrong Jewellery project send to me i have attach image all project image
naatpol com ur sent duplicate project send to me u r paper add i have call u this project and you have send me wrong jewellery project and waths

all customer
plase care full give order for naaptol
naatpol com ur sent duplicate project send to me u r paper add i have call u this project and you have send me wrong jewellery project and waths

all customer
plase care full give order for naaptol
please close this shopping web site and this business total Wrong

Naaptol — not received full dish

I received order no 7120159... at my office address... for my wife present... but tomorrow I open the parcel ... a full dish no 8 are not in the parcel... unbeliveble for me bcz naptol jaisi badi or bharosemand compony me bhi aaisa hp sakta hai...

Naaptol — Used Product Shipped

I have just received the Maxx Supremo MX844 and I have very very bad experience with naaptol. I got used product which was defected & also no Invoices with the box. I tried to lodge complaint but no one pickup the call. I request to naaptol please exchange with new products which I have ordered.

Naaptol — Products not shipped

I buy a 16GB Kingstone pendrive through online shopping via naaptol.com on 21/02/2014. The order ID of the product is 8404941. But I did not get that product. Then I complained to naaptol (complain no[protected] but they did dot give any solution. Please help me.
Dear Sir,
I had purchased a Steel utensil set of 43 items for Rs.2398/- with condition if the item did not find to the standards or disliked, the amount be refunded in case. We had received assignment 15 days ago and it was sub standard therefore after due information and acceptation of refund the item i.e. utinsil set was picked up and returned on 29.4.2016 by one boy whose mobile No was [protected] as written on return slip.Now one Akhdeep Kumar has been harassing and presurising to accept vouchers instead of sending cash. Furthermore behavior of this man is not good. It is requested to return my cash to avoid any legal consequences.

Regards and Thanks

Krishna Verma
D 106 Prashant. Vihar
Nee Delhi 110085
[protected]

painter machine problem

dear i have bought a painter machine and it problem with gun point kindly reply me for solution contact number [protected]
I am sailing in the same boat.
naaptol is a chronic swindler scammer we consumers must join together to defeat this rogue.
i agree with you i also empathise with you. i know how it feels to be cheated out of hard earned money. the waste of time, the effort.

GOD willing this monster will pay for torturing vulnerable gullible consumers
i want your and all others who have been cheated help, to once and for all finish this evil plaguing our lives-naaptol!

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    Naaptol Online Shopping Phone
    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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